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Computer is slow/laggy and message boxes cause system beep

Discussion in 'Windows XP' started by Ilmare, May 13, 2011.

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  1. Ilmare

    Ilmare Thread Starter

    Joined:
    Jan 23, 2008
    Messages:
    3
    So I logged into my work computer this morning and found that, not only did it take unusually long to start up, but everything is running slowly. Also, in the task manager, everything is taking up way more memory than normal and when I do anything that results in a message box (stopping a process in the Task Manager, replacing stuff in a text document, etc) I get that oh so horrible system beep.

    I don't really suspect a virus or anything, I'm pretty careful about that type of thing. However, last night, I tried to save a Photoshop file (which really taxes my computer though I'm sure you can guess that from my specs) but it froze while saving. I knew it was wrong but I really had to get going so I told the computer to shut-down. I figured that that was the best way to get out of there quickly. Still, at worst, I thought I would have corrupted the file, I never suspected that my computer would freak.

    Also, I'm not a computer admin (note: "work computer" thing in first sentence) so any solution that requires that type of permission will make things a bit more difficult.

    Here's my system specs:

    Microsoft Windows XP Professional
    Version 2002
    Service Pack 3
    Intel Pentium 4 CPU 2.40GHz
    2.39 GHz, 1.00GB of RAM

    I ran HiJack, here are the results:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:29:37 AM, on 5/13/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Alwil Software\Avast5\avastUI.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\LANDesk\Shared Files\residentagent.exe
    C:\Program Files\LANDesk\LDClient\LocalSch.EXE
    C:\WINDOWS\system32\CBA\pds.exe
    C:\Program Files\LANDesk\LDClient\tmcsvc.exe
    C:\PROGRA~1\LANDesk\LDClient\collector.exe
    C:\PROGRA~1\LANDesk\LDClient\issuser.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\LANDesk\LDClient\policy.client.invoker.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Program Files\LANDesk\LDClient\softmon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\PROGRA~1\LANDesk\LDClient\rcgui.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
    E:\Programs\Mozilla Thunderbird\thunderbird.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    E:\Programs\Notepad++\notepad++.exe
    E:\Programs\Trend Micro\HiJackThis\HiJackThis.exe
    C:\WINDOWS\system32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://lsc.org/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
    O4 - HKLM\..\RunOnce: [aswAhAScr.dll] "C:\Program Files\Alwil Software\Avast5\aswRegSvr.exe" "C:\Program Files\Alwil Software\Avast5\AhAScr.dll"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\tbielski\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://download.windowsupdate.com
    O15 - Trusted Zone: http://*.windowsupdate.com
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1259859752390
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1259864056156
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = lsc.local
    O17 - HKLM\Software\..\Telephony: DomainName = lsc.local
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = lsc.local
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: LANDesk(R) Management Agent (CBA8) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\Shared Files\residentagent.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Intel Local Scheduler Service - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\LocalSch.EXE
    O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\CBA\pds.exe
    O23 - Service: LANDesk Targeted Multicast (Intel Targeted Multicast) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\tmcsvc.exe
    O23 - Service: LANDesk Remote Control Service (ISSUSER) - LANDesk Software, Ltd. - C:\PROGRA~1\LANDesk\LDClient\issuser.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LANDesk Policy Invoker - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\policy.client.invoker.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    O23 - Service: LANDesk(R) Software Monitoring Service (Softmon) - LANDesk Software, Ltd. - C:\Program Files\LANDesk\LDClient\softmon.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

    --
    End of file - 10938 bytes
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    You are running two antivirus programs on your computer, Avast and Symantec. Never install more than one on a computer.

    Run the Norton Removal Tool.

    You can also uninstall Windows Search from "Add or Remove Programs". It's a useless system resource hog pushed by Windows Update.

    You should also change Automatic Updates to Notify me but don't automatically download or install them.

    Click Start > Run > type msconfig

    Select the Startup tab.

    Uncheck everything but Avast.
     
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