computer is slow on start up

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Thread Starter
Jul 3, 2007
I have run all the usual spyware scans and my comp is still a little slow on start up... Any suggestions after looking at my log?

Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\desksite\bin\cma.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\DOCUME~1\Chad\LOCALS~1\Temp\Temporary Directory 5 for\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareBlock Class - {0A87E45F-537A-40B4-B812-E2544C21A09F} - C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Desksite CMA] C:\Program Files\desksite\bin\cma.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra 'Tools' menuitem: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\system32\HPZipm12.exe (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
May 12, 2007
Defrag your harddrive. Defragging allows your drive to transfer data at a much higher rate.

I see you already ran the anti spyware apps and anti virus program.

Clean your startup folder. It's full of unneeded mini applications that are part of a larger program.. click start, all programs, then click startup. on the drop down list delete everything. Don't worry that won't delete the program itself.

Clean the rest of the startup folder. click start then run, type > msconfig in the OK.. Now click on the startup tab.. Anything having to do with your display, antivirus, or spyware utilities can stay.. If your not sure then dont uncheck it... Everything else Seeya!

Now click the services tab on msconfig. Everything that is checked is running everytime you bootup and use your PC. Check the box that says Hide all Microsoft Services. Uncheck any obvious garbage like CD burning apps, Quiktime, Microsoft office engine etc. If your unsure click start, run type > services.msc which opens the services control panel. Which gives you more detail about the services , so you can decide whether to run it or stop it.

BIOS- press F2 or delete when you turn on your PC.. Disable any unused hard drive or RAID controllers that are integrated on your mobo.

Also disable the floppy controller (if you don't have one). Make sure your harddrive is the first boot device. Enable fast boot option. which is in the Advanced Chipset Feature Menu.

In the Hard drive settings look at the Hard disk Pre-delay. Hard drive controller should be set at the lowest setting that still lets the BIOS detect your HD.

Disable any unused I/O devices, likeCOM and parallel ports, Reboot.

Windows prefetches items you dont need sucking up resources for apps and files you no longer need or use. Click start, run, type > C:\Windows\Prefetch. Delete everything in the Prefetch folder.. You can modify what is fetched but you have to go into the registry.

Get rid of your splash screen.. You stare at it everytime you boot. Open msconfig go to boot.ini tab. Check the box /NOGUIBOOT, then restart your computer.

Google > Bootvis and install. Run tha app. and click Trace, then Boot + Driver Delays.
After Rebooting, it'll show you your boot sequence. Click trace then optimize. Reboot again and it optimizes your system for a faster boot.

If your pc is still slow after these tweaks buy a faster hard drive like the Raptor 10,000rpm, add more ram or 256m graphics card.
Jul 15, 2004
Regarding the previous post, Do not follow the advice on deleting prefetch files. Prefetching is a performance feature enabling your applications to launch faster. It does not "suck up resources". You are best served by leaving anything that has to do with the prefetcher alone, and modifications you make to the prefetcher from its default setting in the registry is a performance downgrade. There is no advantage to be gained by deleting prefetch files, all it means is that windows has to work to recreate them again.

I would also like to point out that you have Norton Antivirus installed. Uninstalling Norton will give you a huge performance boost as Norton is very poorly written and uses gobs of resources. The difference between the slowest computer I have ever seen and a normal computer is Norton alone.

Click Start, Run, type services.msc and disable the service called "NVIDIA Driver Helper Service" by right clicking, choose properties, on the drop down click disable, then OK.

Click Start, Run, type msconfig, go to startup tab and examine what each executable is called and you can search each executable by going to to find out what each of them do. NONE of them are necessary so you could untick everything if you wanted, however you still may want executables related to Norton anti-virus or other applications you feel needs to run in the background.

Finally read over The XP Tweaking Companion at
May 12, 2007
Your right cphpantera.. When you run a program or open files, key bits of the file are added to the prefetch folder, so next time you open the app, it delivers it to you faster.


Sometimes Windows prefetches items you don't need and thats when it sucks up valuable system resources for apps or files you NO LONGER have or use.. Slowing down your boot time.

In the Registry if your value is set at 2 it will only fetch boot items.. value at 3 it will prefetch apps and boot items.. 3 is recommended.

It's your decision...
Jul 15, 2004
Pitbull1, your previous post is incorrect. Prefetching or prefetch files in no way what so ever use "valuable system resources". The only resource prefetching uses is a small amount of disk space for .pf files in the prefetch folder. Windows prefetches only when necessary, any application that can be launched faster is prefetched so there is absolutely nothing that is unnecessarily prefetched.

On top of that, there is no reason to clean out the prefetch files that were used previously for uninstalled applications because Windows automatically cleans these out after 128 .pf files have been gathered into the Prefetch folder. Windows does not add "key bits" of any file to .pf files. Prefetch files are trace files which contain an index so windows can launch an application up to 100% faster than without an index at all. These indexes contain references to files in an order in which they need to be accessed to launch the specific application. Slowing down your boot time? impossible, it does nothing but speed it up.

The only reason to ever mess with the prefetch in any way is if you want slower application load times and slower boot times.

You might want to read:
May 12, 2007
Thanks for the info cphpantera. (y) A article i read in Maximum PC mentioned what i posted. Who do you believe anymore? :eek:

Just trying to learn more and help some... :D

Now i know...
Jul 15, 2004
Glad I had the opportunity to explain it to you. Maximum PC, PC World, Tech Republic, and hundreds of other tech magazines, and websites had this all wrong in the past and obviously did not understand how Prefetching works. Microsoft would have not implemented this feature into windows if it did the opposite of what it was meant to do.


May 2, 2008
Have same problem for a week or so. After startup/reboot cannot open any application including the "start button" (except windows explorer) for 6-7 minutes. Then all applications open - pop up together and all works (slightly slower i think) until next reboot.

Tried to play with whatever was sugested, to no avail. Finally decided yeterday to re-install C: from Acronics image saved only 2-3 months ago.
My rig came back to life at full power (Intel Q6600 and 2Gb ram)

Then decided I should first update my Norton 2008 NIS files just in case, so ran live update, and rebooted. Those were the ONLY two commands entered after a perfectly functional and fast XP SP2 system.

I'm now back to where I was F....
It takes again 6-7 minutes for ANYTHING to move after restart except internet explorer.

So figure out. Last or recent Symantec update must have a bug or something. I would now love to delete NIS 2008 but I PAID for it so must stick to it until expiry.

Any sugestions as to which Symantec Services I should KILL
Thanks Alex
May 12, 2007
Wow with a Q6600/2GBram you would think it would boot up alot faster..

You could get rid of Norton.. I did and installed Avast and like it better.:D


Trusted Advisor
May 12, 2002

Click Start - Run, type in MSCONFIG and then click OK - "Startup" tab.

All startup entries with a checkmark are automatically loading during startup and running in the background. Most of them in your startup list don't have to be.

This site will assist you in trimming down that startup list.


Click Start - Run, type in SERVICES.MSC and then click OK.

Change these service entries:

InstallDriver Table Manager

NVIDIA Driver Helper Service

Pml Driver HPZ12

SoundMAX Agent Service

from "Automatic" to "Manual". You have to do each one separately and then click Apply.


The top part of your log is missing, but it appears that you're using an old version of HijackThis. The new version is 2.0.2 and will install in the C:\Program Files\Trend Micro\HijackThis folder.

It can be downloaded from here.

May 2, 2008
You could get rid of Norton.. I did and installed Avast and like it better.:D
Nod32 from Eset is what I use...and is in my opinion one of the best...Avast, Norton, and the other big names claim many "False Positives" which only makes it seem like more malware is caught. The best example that I can think of with Avast in this case, is that key generators, and/or patching programs are always branded as Trojans (even those I've coded myself using Delphi to test this theory...) It's the part about being lied to that turns me away from using the big names.

All in all, I recommend replacing Norton with Nod32. (y)
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