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Computer is slow, what do I do?

Discussion in 'Windows Vista' started by RockheadJones, Jan 28, 2010.

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  1. RockheadJones

    RockheadJones Thread Starter

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    I've run various virus and malware scans to see if that what was causing the problems, and they removed a lot of stuff but my computer is still slow. I've also run some registry cleaners to see if that would work. Does anyone have any suggestions?
     
  2. Chipzzz

    Chipzzz

    Joined:
    Jan 12, 2010
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    Bring up task manager (ctl+alt+del), click on processes and see which ones are hogging the cpu. If you click on the CPU column heading, it will sort the processes in order of how much they are using (click twice to get the biggest CPU hogs on top).
     
  3. telecom69

    telecom69 Gone but never forgotten

    Joined:
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    For a a start you can go to add/remove programs and delete anything in there that you dont really need ...

    Click on Start/Run and type in msconfig then on start up and uncheck anything you dont absolutely need running in the background except for your anti-virus and firewall of course ....

    Do a defrag of your drive ...

    something to be going on with :)

    PS Not really wise to be using registry cleaners,however much they try to convince you yhat they are needed,you can render your computer unusable by using them,especially if you dont know what you are doing ....just a word of warning .....
     
  4. RockheadJones

    RockheadJones Thread Starter

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    The one that takes up the most is svchost. After that, there is mysqld, php.exe, and dell support center.
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
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    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  6. RockheadJones

    RockheadJones Thread Starter

    Joined:
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    Messages:
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    Okay here is the log:


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:19:34 PM, on 1/28/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18882)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Dell\DellDock\DellDock.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\OEM02Mon.exe
    C:\Program Files\IDT\WDM\sttray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files\Alwil Software\Avast5\AvastUI.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\AIM6\aim6.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\igfxsrvc.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
    O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
    O4 - HKLM\..\Run: [NotebookHardwareControl] "C:\Program Files\Notebook Hardware Control\nhc.exe" -quiet
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
    O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-21-2623694211-238713194-2941118349-1004\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'RA Media Server')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
    O4 - Global Startup: AutorunsDisabled
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - (no file)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - (no file)
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-US/wlscctrl2.cab
    O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
    O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Remote Access Media Server (Apache2.2) - Apache Software Foundation - C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: Remote Access DB (dsl-db) - Unknown owner - C:\Program Files\Common Files\Dell\MySQL\bin\mysqld.exe
    O23 - Service: Remote Access File Sync Service (dsl-fs-sync) - SingleClick Systems - C:\Program Files\Common Files\Dell\Remote Access File Sync Service\dsl_fs_sync.exe
    O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MotoConnect Service - Unknown owner - C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
    O23 - Service: UltraVNC Server (uvnc_service) - UltraVNC - C:\ProgramData\UltraVNC\winvnc.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

    --
    End of file - 9003 bytes
     
  7. Chipzzz

    Chipzzz

    Joined:
    Jan 12, 2010
    Messages:
    79
    I see that you are running an Apache server, which explains the mysqld and php.exe but it is not clear why they are so active. What CPU % are they using?
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Also,

    You do have too many real-time scanners on your computer.

    You don't need PC Tools, Spybot and Windows Defender, especially since you already have Malwarebytes' Anti-Malware. Overkilling it won't help at all. It will only cause conflicts and slow down your computer.

    You have too many Startup applications loading with Windows. This can significantly increase your Startup time and affect overall performance.

    Other than your antivirus and firewall, the Startup Type on most of your non-Windows Services (from programs you have installed), can be changed from Automatic to Manual. This will reduce the amount of processes running in the background and speed up your computer.

    To do so, click on Start > Run > type services.msc

    Scroll down the list of services.

    Reboot your computer.

    After rebooting, when the small System Configuration Utility window appears, ignore the message. Put a check mark in that window, then click OK.
     
  9. RockheadJones

    RockheadJones Thread Starter

    Joined:
    Jan 28, 2010
    Messages:
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    I dunno but they're using a lot
     
  10. RockheadJones

    RockheadJones Thread Starter

    Joined:
    Jan 28, 2010
    Messages:
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    Which programs should I remove from startup?
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Please download and run Autoruns.

    Click on File.

    Click on Save…

    Save the new AutoRuns Data (*.arn) file to your desktop.

    Close the Autoruns program.

    Right-click on the new desktop AutoRuns .arn file.

    Select Send To > Compressed (zipped) Folder.

    Attach the compressed file to your next post.
     

    Attached Files:

  12. RockheadJones

    RockheadJones Thread Starter

    Joined:
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    Here you go
     

    Attached Files:

  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    Run Autoruns again.

    Under the Logon tab, you can uncheck all entries I have unchecked in the two attached pictures. Those items don't need to load with Windows at Startup. They can all be started manually when needed.

    Reboot.
     

    Attached Files:

  14. Chipzzz

    Chipzzz

    Joined:
    Jan 12, 2010
    Messages:
    79
    It's the number in the CPU column in Task Manager.
     
  15. RockheadJones

    RockheadJones Thread Starter

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    Mysqld is using 78%. I heard somewhere that I don't need it, do I?
     
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