Computer issue

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Britt256

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Aug 5, 2021
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My acer chrome book r11 won’t turn on it only shows a black screen the chrome logo won’t even come up
 
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5,063
Sounds like it's dead. Is it plugged in? If so, is the power adapter's output voltage correct?
 

Britt256

Thread Starter
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Aug 5, 2021
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2
Sounds like it's dead. Is it plugged in? If so, is the power adapter's output voltage correct?
yes it is plugged in the light that shows its charging and the light that shows it is on are coming up so i dont understand and yes it is the right voltage
 
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Someone qualified is going to need to take it apart and see if they can spot where the problem might be and what it'll take to try and fix it.
 

plodr

Liz
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Before you have someone look at it, try these three things.
First, check that it isn't set to the lowest brightness by tapping on the brightness key a few times to increase the brightness.

Next, if you have anything plugged in, aside from the charger, pull everything else off.

Last, hook it up to a tv. Do you get an image?
 
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