Computer keep turning off

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Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Hello Everyone,

I did windows update a couple of days ago.

Now my laptop keep turning off after a few minutes.

I try reset, and clean install. No restore point on my computer so

could not set it back to a previous working condition.

Run Trend Mirco for virus and everything good there.

I did clean out the fan and it is running fine.

Can anyone help?

Please response. Thanks, Darryl
 
Last edited:

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Does it happen in safe mode? It only started happening after the latest update? How long does it stay on before turning off. We can try removing that update and see what happens.\\

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on the file to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply
 

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Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Hello dckeks,

I try safe mode and it stay on the whole time. Yeah, just started right after windows update.

It stay on for about 4 minutes then turn off.

I try to download speccy but fail to accept it. Got a message, will upload a photo of it.

I appreciate your help. :)
 

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Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Does it happen in safe mode? It only started happening after the latest update? How long does it stay on before turning off. We can try removing that update and see what happens.\\

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on the file to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply
I think it would be easier to work on by remote connection.

You want to try remote?

Darryl
 

Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Okay good to know if it works in safe mode so we can start narrowing it down. We are not allowed to offer remote support.

That isn’t the correct link for speccy. Try to download from the following https://www.bleepingcomputer.com/download/speccy/

Then perform Step 2 above
I don't know how to go about these steps.

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on the file to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply

This is where I'm at now :

What do I do from there?
 

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Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
I don't know how to go about these steps.

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on the file to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply

This is where I'm at now :

What do I do from there?
http://speccy.piriform.com/results/5BCzcRLD6hTFX1IhtUPsihS
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Follow each of these steps

Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on diag.bat to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply
 

Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Follow each of these steps

Download the enclosed diag.txt file to your desktop
Rename the file to diag.bat
Double click on diag.bat to Run
Once it is finished it will create a SystemDiagnostics folder on your desktop
Compress the folder to a .zip file
Upload to your reply
I look at the Speccy folder on my desk top.

I don't see any diag.txt file

This is all I have downloaded so far

Where do I download diag.txt from?
 

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Last edited:

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
It is includeD in post #2. Click on it to save it to your desktop.
 

Darrylt2016

Thread Starter
Joined
May 5, 2018
Messages
101
Okay, I understand now. I did download diag.txt file to desktop. rename the file to diag.bat

It was save on notepad. I double click on it but it was not a program. What did I do wrong?
 

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dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Okay good.

Right click on the file and select rename from the menu
Then rename to diag.bat not diag.bat.txt if it is renamed correctly the shortcut will show an image of gears.


Another option is to open the file with notepad and copy all of the text and then
1. Click on Start menu
2. Type in command
3. Right click on Command Prompt in list and select Run as Administrator
4. Copy and Paste all of the contents into the command console and hit enter
 
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