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Computer keep turning off

Discussion in 'Windows 10' started by Darrylt2016, May 6, 2018.

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  1. Darrylt2016

    Darrylt2016 Thread Starter

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    Hello Everyone,

    I did windows update a couple of days ago.

    Now my laptop keep turning off after a few minutes.

    I try reset, and clean install. No restore point on my computer so

    could not set it back to a previous working condition.

    Run Trend Mirco for virus and everything good there.

    I did clean out the fan and it is running fine.

    Can anyone help?

    Please response. Thanks, Darryl
     
    Last edited: May 6, 2018
  2. dmccoy

    dmccoy

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    Darrin
    Does it happen in safe mode? It only started happening after the latest update? How long does it stay on before turning off. We can try removing that update and see what happens.\\

    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Download the enclosed diag.txt file to your desktop
    Rename the file to diag.bat
    Double click on the file to Run
    Once it is finished it will create a SystemDiagnostics folder on your desktop
    Compress the folder to a .zip file
    Upload to your reply
     

    Attached Files:

    • Diag.txt
      File size:
      790 bytes
      Views:
      25
  3. Darrylt2016

    Darrylt2016 Thread Starter

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    Hello dckeks,

    I try safe mode and it stay on the whole time. Yeah, just started right after windows update.

    It stay on for about 4 minutes then turn off.

    I try to download speccy but fail to accept it. Got a message, will upload a photo of it.

    I appreciate your help. :)
     

    Attached Files:

  4. Darrylt2016

    Darrylt2016 Thread Starter

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    I think it would be easier to work on by remote connection.

    You want to try remote?

    Darryl
     
  5. dmccoy

    dmccoy

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    Okay good to know if it works in safe mode so we can start narrowing it down. We are not allowed to offer remote support.

    That isn’t the correct link for speccy. Try to download from the following https://www.bleepingcomputer.com/download/speccy/

    Then perform Step 2 above
     
  6. Darrylt2016

    Darrylt2016 Thread Starter

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    I don't know how to go about these steps.

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Download the enclosed diag.txt file to your desktop
    Rename the file to diag.bat
    Double click on the file to Run
    Once it is finished it will create a SystemDiagnostics folder on your desktop
    Compress the folder to a .zip file
    Upload to your reply

    This is where I'm at now :

    What do I do from there?
     

    Attached Files:

  7. Darrylt2016

    Darrylt2016 Thread Starter

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    http://speccy.piriform.com/results/5BCzcRLD6hTFX1IhtUPsihS
     
  8. dmccoy

    dmccoy

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    Which parts or parts are you confused on?
     
  9. Darrylt2016

    Darrylt2016 Thread Starter

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  10. dmccoy

    dmccoy

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    Follow each of these steps

    Download the enclosed diag.txt file to your desktop
    Rename the file to diag.bat
    Double click on diag.bat to Run
    Once it is finished it will create a SystemDiagnostics folder on your desktop
    Compress the folder to a .zip file
    Upload to your reply
     
  11. Darrylt2016

    Darrylt2016 Thread Starter

    Joined:
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    I look at the Speccy folder on my desk top.

    I don't see any diag.txt file

    This is all I have downloaded so far

    Where do I download diag.txt from?
     

    Attached Files:

    Last edited: May 7, 2018
  12. dmccoy

    dmccoy

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    It is includeD in post #2. Click on it to save it to your desktop.
     
  13. Darrylt2016

    Darrylt2016 Thread Starter

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    This is all I have downloaded so far
     

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  14. Darrylt2016

    Darrylt2016 Thread Starter

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    Okay, I understand now. I did download diag.txt file to desktop. rename the file to diag.bat

    It was save on notepad. I double click on it but it was not a program. What did I do wrong?
     

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  15. dmccoy

    dmccoy

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    Okay good.

    Right click on the file and select rename from the menu
    Then rename to diag.bat not diag.bat.txt if it is renamed correctly the shortcut will show an image of gears.


    Another option is to open the file with notepad and copy all of the text and then
    1. Click on Start menu
    2. Type in command
    3. Right click on Command Prompt in list and select Run as Administrator
    4. Copy and Paste all of the contents into the command console and hit enter
     
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