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Computer keeps crashing. Cant shutdown windows xp?

Discussion in 'All Other Software' started by eric248, Dec 8, 2011.

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  1. eric248

    eric248 Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    1
    Evertime i try to shutdown windows from the welcome menu it goes to a blue screen that says c000021a fatal system error with 0xc0000006 return code. Here are some details i got from dr watson.



    Microsoft (R) DrWtsn32
    Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



    Application exception occurred:
    App: C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe (pid=536)
    When: 12/8/2011 @ 12:33:21.301
    Exception number: c0000005 (access violation)

    *----> System Information <----*
    Computer Name: ROGER-X7OXIH3R0
    User Name: Roger
    Terminal Session Id: 0
    Number of Processors: 1
    Processor Type: x86 Family 6 Model 6 Stepping 2
    Windows Version: 5.1
    Current Build: 2600
    Service Pack: 3
    Current Type: Uniprocessor Free
    Registered Organization:
    Registered Owner: Roger Goodson

    *----> Task List <----*
    0 System Process
    4 System
    568 smss.exe
    636 csrss.exe
    660 winlogon.exe
    704 services.exe
    716 lsass.exe
    880 svchost.exe
    944 SvcHost.exe
    1016 svchost.exe
    1204 svchost.exe
    1384 svchost.exe
    1508 Explorer.EXE
    1576 spoolsv.exe
    1824 HPWuSchd2.exe
    1844 jusched.exe
    1852 BullGuard.exe
    1868 ctfmon.exe
    1876 InstallIQUpdater.exe
    1884 GoogleUpdate.exe
    1896 hpqtra08.exe
    1952 GoogleCrashHandler.exe
    320 svchost.exe
    372 BullGuardBhvScanner.exe
    536 hpqSTE08.exe
    580 SvcHost.exe
    576 BullGuardUpdate.exe
    860 jqs.exe
    1072 mfevtps.exe
    1256 pctspk.exe
    1272 HPZipm12.exe
    1348 tcpsvcs.exe
    1456 snmp.exe
    844 svchost.exe
    2868 wscntfy.exe
    3188 alg.exe
    4056 svchost.exe
    1892 drwtsn32.exe
    2092 svchost.exe
    2684 chrome.exe
    2844 chrome.exe
    156 jucheck.exe
    3304 chrome.exe

    *----> Module List <----*
    (0000000000400000 - 000000000043a000: C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    (0000000000a20000 - 0000000000a4a000: C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.rsc
    (00000000010f0000 - 00000000010f9000: C:\WINDOWS\system32\Normaliz.dll
    (0000000001a30000 - 0000000001a59000: C:\WINDOWS\system32\msls31.dll
    (0000000002110000 - 00000000021da000: C:\Program Files\HP\Digital Imaging\bin\hpodio08.dll
    (00000000022f0000 - 0000000002393000: C:\Program Files\HP\Digital Imaging\bin\hpqsem08.rsc
    (00000000025f0000 - 0000000002623000: C:\Program Files\HP\Digital Imaging\bin\crm\hpqcrmcm.dll
    (0000000002630000 - 0000000002643000: C:\Program Files\HP\Digital Imaging\bin\crm\xmltok.dll
    (0000000002800000 - 00000000028d1000: C:\Program Files\HP\Digital Imaging\bin\dbghelp.dll
    (0000000010000000 - 0000000010023000: C:\Program Files\HP\Digital Imaging\bin\hpqmfc09.dll
    (0000000014200000 - 0000000014246000: C:\Program Files\HP\Digital Imaging\bin\hpocxi08.dll
    (00000000144c0000 - 00000000144d6000: C:\Program Files\HP\Digital Imaging\bin\hpqcob08.dll
    (00000000144e0000 - 00000000144ee000: C:\Program Files\HP\Digital Imaging\bin\hpqtap08.dll
    (0000000014a00000 - 0000000014a24000: C:\Program Files\HP\Digital Imaging\bin\hpqcxm08.dll
    (0000000017000000 - 0000000017024000: C:\Program Files\HP\Digital Imaging\bin\hpqsti08.dll
    (0000000017200000 - 0000000017222000: C:\Program Files\HP\Digital Imaging\bin\hpqstp08.dll
    (0000000020000000 - 0000000020010000: C:\Program Files\HP\Digital Imaging\bin\crm\xmlparse.dll
    (000000003cea0000 - 000000003d450000: C:\WINDOWS\system32\mshtml.dll
    (000000003d930000 - 000000003da16000: C:\WINDOWS\system32\WININET.dll
    (000000003dfd0000 - 000000003e1b8000: C:\WINDOWS\system32\iertutil.dll
    (000000003e1c0000 - 000000003ec54000: C:\WINDOWS\system32\ieframe.dll
    (000000004ec50000 - 000000004edfb000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
    (000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
    (000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\NETAPI32.dll
    (000000005d090000 - 000000005d12a000: C:\WINDOWS\system32\COMCTL32.dll
    (0000000066000000 - 0000000066044000: C:\WINDOWS\system32\hpzipr12.dll
    (0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
    (0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\ws2_32.dll
    (0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
    (0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
    (0000000073dd0000 - 0000000073ece000: C:\WINDOWS\system32\MFC42.DLL
    (00000000746f0000 - 000000007471a000: C:\WINDOWS\System32\msimtf.dll
    (0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
    (00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
    (0000000075a70000 - 0000000075a91000: C:\WINDOWS\system32\MSVFW32.dll
    (0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
    (0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
    (0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
    (0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
    (0000000076780000 - 0000000076789000: C:\WINDOWS\system32\SHFOLDER.dll
    (0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
    (0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL
    (0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
    (0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
    (0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.DLL
    (0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
    (0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
    (0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
    (00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
    (00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
    (0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
    (0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
    (0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
    (0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
    (0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
    (0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
    (0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
    (0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
    (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
    (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
    (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
    (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll
    (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
    (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll
    (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
    (000000007d1e0000 - 000000007d49c000: C:\WINDOWS\system32\msi.dll
    (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll
    (000000007e720000 - 000000007e7d0000: C:\WINDOWS\system32\SXS.DLL

    *----> State Dump for Thread Id 0x230 <----*

    eax=00144647 ebx=00000007 ecx=00a87e38 edx=00aa2d60 esi=00a87e38 edi=00000000
    eip=00a99f6b esp=00d4fd9d ebp=00d4fddc iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206

    function: <nosymbols>
    *** WARNING: Unable to verify checksum for C:\Program Files\HP\Digital Imaging\bin\hpqcxm08.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\HP\Digital Imaging\bin\hpqcxm08.dll -
    00a99f56 0c01 or al,0x1
    00a99f58 f8 clc
    00a99f59 9f lahf
    00a99f5a a900000000 test eax,0x0
    00a99f5f 00c7 add bh,al
    00a99f61 44 inc esp
    00a99f62 2404 and al,0x4
    00a99f64 58 pop eax
    00a99f65 9f lahf
    00a99f66 a900e972a7 test eax,0xa772e900
    FAULT ->00a99f6b f613 not byte ptr [ebx] ds:0023:00000007=??
    00a99f6d 0000 add [eax],al
    00a99f6f 0000 add [eax],al
    00a99f71 0000 add [eax],al
    00a99f73 007ec1 add [esi-0x3f],bh
    00a99f76 42 inc edx
    00a99f77 7ee8 jle 00a99f61
    00a99f79 53 push ebx
    00a99f7a a114345c04 mov eax,[045c3414]
    00a99f7f 0200 add al,[eax]
    00a99f81 0000 add [eax],al

    *----> Stack Back Trace <----*
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
    WARNING: Stack unwind information not available. Following frames may be wrong.
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\MFC42.DLL -
    ChildEBP RetAddr Args to Child
    00d4fddc 7e418734 00a87e38 00000219 00000007 0xa99f6b
    00d4fe08 7e418816 00a87e40 00010244 00000219 USER32!GetDC+0x6d
    00d4fe70 7e4189cd 00000000 00a87e40 00010244 USER32!GetDC+0x14f
    00d4fed0 7e4196c7 00a503a4 00000001 00a503a4 USER32!GetWindowLongW+0x127
    00d4fee0 73dd125a 00a503a4 00000001 00a50370 USER32!DispatchMessageA+0xf
    00a503a4 00000219 00000007 00000000 0000af89 MFC42!Ordinal5307+0x3c

    *----> Raw Stack Dump <----*
    0000000000d4fd9d 00 00 00 19 02 00 00 07 - 00 00 00 00 00 00 00 e4 ................
    0000000000d4fdad fd d4 00 00 00 00 00 44 - fe d4 00 40 7e a8 00 00 [email protected]~...
    0000000000d4fdbd 00 00 00 00 00 00 00 19 - 02 00 00 07 00 00 00 00 ................
    0000000000d4fdcd 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 08 ................
    0000000000d4fddd fe d4 00 34 87 41 7e 38 - 7e a8 00 19 02 00 00 07 ...4.A~8~.......
    0000000000d4fded 00 00 00 00 00 00 00 40 - 7e a8 00 cd ab ba dc 00 [email protected]~.......
    0000000000d4fdfd 00 00 00 44 fe d4 00 40 - 7e a8 00 70 fe d4 00 16 [email protected]~..p....
    0000000000d4fe0d 88 41 7e 40 7e a8 00 44 - 02 01 00 19 02 00 00 07 [email protected]~..D........
    0000000000d4fe1d 00 00 00 00 00 00 00 ac - 03 a5 00 a4 03 a5 00 f0 ................
    0000000000d4fe2d 0b 59 00 14 00 00 00 01 - 00 00 00 00 00 00 00 00 .Y..............
    0000000000d4fe3d 00 00 00 10 00 00 00 00 - 00 00 00 20 00 00 00 01 ........... ....
    0000000000d4fe4d 00 00 00 00 00 00 00 00 - 00 00 00 24 fe d4 00 c0 ...........$....
    0000000000d4fe5d f9 d4 00 c0 fe d4 00 8f - 04 44 7e 30 88 41 7e 00 .........D~0.A~.
    0000000000d4fe6d 00 00 00 d0 fe d4 00 cd - 89 41 7e 00 00 00 00 40 [email protected]
    0000000000d4fe7d 7e a8 00 44 02 01 00 19 - 02 00 00 07 00 00 00 00 ~..D............
    0000000000d4fe8d 00 00 00 04 0c 59 00 01 - 00 00 00 a4 03 a5 00 70 .....Y.........p
    0000000000d4fe9d 03 a5 00 00 00 00 00 68 - 91 42 7e 3c 13 a5 00 3c .......h.B~<...<
    0000000000d4fead 13 a5 00 07 00 00 00 00 - 00 00 00 98 fe d4 00 c0 ................
    0000000000d4febd f9 d4 00 74 ff d4 00 8f - 04 44 7e f0 89 41 7e ff ...t.....D~..A~.
    0000000000d4fecd ff ff ff e0 fe d4 00 c7 - 96 41 7e a4 03 a5 00 01 .........A~.....
     
  2. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
    684
    C000021a Fatal System Error 0xc0000006 error message codes are typically triggered because of missing files inside your Windows OS. Did this occur randomly or did you install or download anything? Did you remove or install HP Digital image drivers? You probably can't shut down one of the error codes suggest a Winlogon.exe or Csrss.exe failure. Can you access system restore?
    If not I'd suggest backing up all your data and vital information to be safe- it could be an infection and you might have to re-install windows.

    Let me know if you can access system restore and post back
     
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