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computer keeps freezing

Discussion in 'Virus & Other Malware Removal' started by hank1966, Jul 13, 2006.

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  1. hank1966

    hank1966 Thread Starter

    Joined:
    Jul 8, 2006
    Messages:
    93
    please could some one help my computer keeps freezing and vry slow here is my hjt log could anyone look at it to see if i have anything i should not have on it

    thanks hank 1966
     
  2. hank1966

    hank1966 Thread Starter

    Joined:
    Jul 8, 2006
    Messages:
    93
    sorry here is my lLogfile of HijackThis v1.99.1
    Scan saved at 16:38:16, on 13/07/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
    C:\Program Files\CA\eTrust Antivirus\InoRT.exe
    C:\Program Files\CA\eTrust Antivirus\InoTask.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\CA\ETRUST~1\realmon.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Lexmark 4300 Series\lxcemon.exe
    C:\Program Files\Lexmark 4300 Series\ezprint.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\lxcecoms.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Media Player\wmplayer.exe
    C:\WINDOWS\system32\drwtsn32.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\Program Files\HijackThis 1.99.1\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.iqon.ie
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MCtrlA5-0.exe] C:\Program Files\PixAlert\PixAlert @Home 2.0\MCtrlA5-0.exe
    O4 - HKLM\..\Run: [AntivirusRegistration] C:\Program Files\CA\Etrust Antivirus\Register.exe
    O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,[email protected]
    O4 - HKLM\..\Run: [lxcemon.exe] "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 4300 Series\ezprint.exe"
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.iqon.ie
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C0AE0F35-2B1C-481B-BBC0-62B1627F6344}: NameServer = 212.158.248.6 83.146.21.5
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
    O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
    O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: lxby_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbycoms.exe
    O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
    O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    og
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    Download the trial version of Ewido Anti-spyware from HERE and save that file to your desktop. When the trial period expires it becomes freeware with reduced functions but still worth keeping.



    • Once you have downloaded Ewido Anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
    • Once the setup is complete you will need run Ewido and update the definition files.
    • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    • Once in the Settings screen click on "Recommended actions" and then select "Quarantine"
    • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"

    Close Ewido Anti-spyware, Do NOT run a scan yet. We will do that later in safe mode.


    • Reboot your computer into Safe Mode now. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
      IMPORTANT: Do not open any other windows or programs while Ewido is scanning as it may interfere with the scanning process:
    • Launch Ewido Anti-spyware by double-clicking the icon on your desktop.
    • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    • Ewido will now begin the scanning process. Be patient this may take a little time.
      Once the scan is complete do the following:
    • If you have any infections you will prompted, then select "Apply all actions"
    • Next select the "Reports" icon at the top.
    • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    • Close Ewido and reboot your system back into Normal Mode.


    Run ActiveScan online virus scan: here

    When the scan is finished, save the results from the scan!


    Come back here and post a new HijackThis log along with the logs from the Ewido and Panda scans.
     
  4. hank1966

    hank1966 Thread Starter

    Joined:
    Jul 8, 2006
    Messages:
    93
    done as asked but when i went to save report it said there was none yet the scan came up with lots of cookies medium risk here is my new hjt and active scan reportLogfile of HijackThis v1.99.1
    Scan saved at 19:33:43, on 13/07/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\ewido anti-spyware 4.0\guard.exe
    C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
    C:\Program Files\CA\eTrust Antivirus\InoRT.exe
    C:\Program Files\CA\eTrust Antivirus\InoTask.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Lexmark 4300 Series\lxcemon.exe
    C:\Program Files\Lexmark 4300 Series\ezprint.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\lxcecoms.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\HijackThis 1.99.1\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.iqon.ie
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MCtrlA5-0.exe] C:\Program Files\PixAlert\PixAlert @Home 2.0\MCtrlA5-0.exe
    O4 - HKLM\..\Run: [AntivirusRegistration] C:\Program Files\CA\Etrust Antivirus\Register.exe
    O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,[email protected]
    O4 - HKLM\..\Run: [lxcemon.exe] "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 4300 Series\ezprint.exe"
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.iqon.ie
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C0AE0F35-2B1C-481B-BBC0-62B1627F6344}: NameServer = 212.158.248.6 83.146.21.5
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
    O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
    O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: lxby_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxbycoms.exe
    O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
    O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe




    Incident Status Location

    Spyware:Cookie/adultfriendfinder Not disinfected C:\Documents and Settings\HANK CRONIN\Cookies\hank [email protected][2].txt
    Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\HANK CRONIN\Cookies\hank [email protected][1].txt
    Spyware:Cookie/RealMedia Not disinfected C:\Documents and Settings\HANK CRONIN\Cookies\hank [email protected][1].txt
    Spyware:Cookie/Statcounter Not disinfected C:\Documents and Settings\HANK CRONIN\Cookies\hank [email protected][1].txt
    Spyware:Cookie/WebPower Not disinfected C:\Documents and Settings\HANK CRONIN\Cookies\hank [email protected][1].txt
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    Clear out all of your cookies and reset them as follows:

    In IE click on Tools - Internet Options - privacy tab and select "advanced". Set both First Party and Third Party cookies to "prompt" and check "always allow session cookies".

    Basically, you should refuse all cookies except those from sites you trust or need to log in to. In those cases, you can add the sites to the Trusted Zone or simply choose to "always accept" them.

    You can refuse a cookie each time it asks (if you're not sure and don't want to block it all the time) or you can select the option to "apply my decision to all cookies from this website" and then select "block or allow". If you block a cookie and later find it's needed, you can go back into Internet Options, under the privacy tab and click on "advanced" and remove it from the list of blocked cookies there.


    Are you still having the freezing problem? If so, when does it freeze?
     
  6. hank1966

    hank1966 Thread Starter

    Joined:
    Jul 8, 2006
    Messages:
    93
    cookiegirl, thanks for your help at the moment it seems to be ok thans very much.

    hank1966
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    You're welcome. :)


    Now you should turn system restore off to flush out all previous system restore points, then turn it back on and create a new restore point:

    To turn off system restore, on the Desktop, right click on My Computer and click on Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply and then click OK.

    Restart your computer, turn System Restore back on and create a restore point.

    To create a new restore point, click on Start – All Programs – Accessories – System Tools and then select System Restore.

    In the System Restore wizard, select Create a restore point and click the Next button.

    Type a name for your new restore point then click on Create.


    I also recommend downloading SPYWAREBLASTER for added protection.

    Read here for info on how to tighten your security.



    Delete your temporary files:

    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

    Go to Start - Run and type %temp% in the Run box. The Temp folder will open. Click Edit - Select All then hit Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel - Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    Empty the recycle bin.
     
  8. hank1966

    hank1966 Thread Starter

    Joined:
    Jul 8, 2006
    Messages:
    93
    thanks again cookie girl


    hank1966
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    It's my pleasure! :)
     
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