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Computer keeps freezing

Discussion in 'Windows XP' started by ira_gaines, Mar 4, 2009.

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  1. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
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    Hi there.

    For a few weeks now my laptop has been freezing (as in all functions stop, it isn't shutting down by itself though) usually every two days although yesterday and the day before, it was two days in a row.

    What's strange is that it only ever happens between 8 & 10pm. I've sometimes left my computer on all night (after that time) and it never has this problem or earlier during the day.

    Also, it hasn't happened during that time period, when I've disconnected the internet (I disconnect the internet when I watch dvds otherwise it's likely to freeze).

    I've done scans for viruses and spyware but it isn't finding anything other than tracking cookies.

    Here's my system info.

    System Information
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)
    Processor: Mobile AMD Athlon(tm) XP 2400+, MMX, 3DNow, ~790MHz
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    Physical RAM: 446MB
    Virtual Memory: 2047MB

    Thanks for any help you can provide.
     
  2. Officer Dibble

    Officer Dibble

    Joined:
    Oct 24, 2007
    Messages:
    544
    Well, your computer doesn't need all those trackers, they will hamper performance. I wonder if your problem is due to the Windowstime service. Try disabling that,
     
  3. ira_gaines

    ira_gaines Thread Starter

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    What does Windows Time Service do and will shutting it down have any negative effects?
     
  4. Officer Dibble

    Officer Dibble

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    Messages:
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    The Windows Time serve simply put just keeps the clock on your computer relatively accurate by accessing an online server.

    As a matter of preference I always disable it anyway and have never ever had issues with that. It means one less Windows app wasting bandwidth and resources.

    While it is running I have known it to cause slow downs, hangs and even BSOD's.

    Go to Control Panel > Administrative Tools > Computer Management > Services.

    Look down the list of services for "Windowstime" and then stop and disable it.

    Hopefully this will solve your problem.
     
  5. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
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    Thanks. I'll see if that makes a difference.

    Though am I supposed to just stop it or disable it as well under the "log on" tab for the Windows Time box.
     
  6. ira_gaines

    ira_gaines Thread Starter

    Joined:
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    Well it didn't happen yesterday but it happened again today between 8 and 10pm so I guess something else is causing it.
     
  7. Officer Dibble

    Officer Dibble

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    Does event viewer have anything to say about that time?
     
  8. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
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    No there isn't anything recorded at the time it happened. The closest record is when the computer was restarted.
     
  9. Officer Dibble

    Officer Dibble

    Joined:
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    Do you have any objections to installing Service Pack 3 and other updates?
     
  10. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
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    At this point no but is it likely to solve the problem?
     
  11. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    The way you describe it, it seems that it's something connecting out at that time. It won't be the Time Server as it doesn't run every day. Could it be some program set to update at that time, e.g. AVG or another virus monitoring program? You could check these, and also anything in Control Panel - Scheduled Tasks.
     
  12. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
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    I thought it might be AVG so I switched to Avast but still had the problem. I've set the updates to manual now just to rule out that possibility.

    I don't see why updates should suddenly be causing my computer to crash though.

    I don't have anything under scheduled tasks.

    Keep in mind when I say between 8 & 10, I mean randomly. It never happens at exactly the same time.
     
  13. Claymore

    Claymore

    Joined:
    May 20, 2005
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    If you're at the computer when it freezes, can you bring up the Task Manager (Ctrl-Alt-Del) and see which process is consuming all the CPU?
     
  14. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
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    Do you mean before it freezes? I can't do anything when it's frozen.
     
  15. ira_gaines

    ira_gaines Thread Starter

    Joined:
    Dec 18, 2008
    Messages:
    24
    A bit of a change. Today it happened sometime between 6.30pm and 7.15.

    It might be useful for me to post a HJT log just incase I'm missing something.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 19:35:51, on 09/03/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\PROGRA~1\LAUNCH~1\QtZpAcer.EXE
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Octh Class - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {73F5BAA3-24B8-4DA9-A0AF-0FC349EC9CFC} - C:\WINDOWS\system32\xxyyyWQI.dll (file missing)
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZpAcer.EXE
    O4 - HKLM\..\Run: [LaunchApp] Alaunch
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219841230281
    O20 - Winlogon Notify: jkkJaxUm - jkkJaxUm.dll (file missing)
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    --
    End of file - 5757 bytes




    Many thanks
     
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