Computer locked, cannot unlock

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johnnyburst79

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Aug 16, 2005
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I have a user who's computer was locked and he was unable to unlock it. The screen to unlock the screen showed fine, but the username and password were greyed out. No function key allowed access to it and the username was not filled in.

The computer is a Acer Travelmate C111-ti. XP SP1.

Anyone have any idea why the unlock screen would not allow access to the computer? The user does have admin rights to the machine.

A reboot allowed back in, but I would like to fix the machine and not just reboot it, in case this happens again.
 
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