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Computer Locking

Discussion in 'Windows XP' started by parisfamily, Sep 27, 2008.

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  1. parisfamily

    parisfamily Thread Starter

    Joined:
    Sep 6, 2008
    Messages:
    3
    :confused:Have had issue for 2 months. Log into computer, no problem. Begin using internet, computer will freeze some period (can be quick can take awhile) after getting on to internet. I swear I've experienced a lock outside of internet but nothing recently.

    Locked means I cannot do ctrl alt del, mouse does not respond, nothing. I have to do manual power down.

    I have done the following:

    • Opened computer and "dusted" being very careful.
    • Ran Counter Spy
    • Ran Spybot
    • Ran Adware
    • Did SafeBoot and cleaned all temp files that wouldn't clean in normal boot
    • Scanned with my norton antivirus (I have only 1 antivirus program on my computer)
    • Updated all drivers for Dell Optiplex 270 as well as Windows XP Professional. Also updated graphic drivers for Intel(R) Extreme graphics
    • Purchased a WD harddrive and backed up my computer, software and files.
    Below is my HJT log as of now. Is there anything there for someone to glean as needing to be fixed? Thank you to whomever may shed some light!

    Here is my hijack this:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:14:57 PM, on 9/27/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\program files\Network ICE\blackice\blackd.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
    C:\Program Files\Dell\OpenManage\Client\Iap.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Messenger\MSMSGS.EXE
    C:\Program Files\Google\Google Talk\googletalk.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Picasa2\PicasaMediaDetector.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Memeo\AutoSync\MemeoAutoSync.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxyanbcge.nbc.com:7070/proxy.pac
    O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [pcAnywhere Startup] "C:\Program Files\NBCU_Tools\pcAnywhere\pca_start.exe" /startup
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
    O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Startup: Memeo AutoSync Launcher.lnk = C:\Program Files\Memeo\AutoSync\MemeoLauncher.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: *.imageservr.com
    O15 - Trusted Zone: *.imagesrvr.com
    O15 - Trusted Zone: *.imageservr.com (HKLM)
    O15 - Trusted Zone: *.imagesrvr.com (HKLM)
    O16 - DPF: vzTCPConfig - http://www2.verizon.net/help/fios_settings_POTT20009/include/vzTCPConfig.CAB
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
    O16 - DPF: {10E0E75E-6701-4134-9D95-C0942ED1F1C8} (Snapfish Outlook Import ActiveX Control) - http://www.snapfish.com/SnapfishOutlookImport.cab
    O16 - DPF: {11A02365-2859-4598-A9D5-4FDE99D67723} (PQIEBrowserConnector Class) - http://www.pqprintcenter.com/plugin/axversion/1611/printquick1611.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {230C3D02-DA27-11D2-8612-00A0C93EEA3C} (SAXFile FileUpload ActiveX Control) - http://www.winkflash.com/photo/loaders/SAXFile.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/24.9/uploader2.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1135653999437
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1157207422968
    O16 - DPF: {76434C3C-DE7E-48BA-9001-C23CE1301436} (RMCtrlX Control 3.2) - http://trend.nbcuni.ge.com/dcs/RMCtrlX.cab
    O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
    O16 - DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} (IOBIVMUtil.VMDecoder) - https://www36.verizon.com/CallAssistant/UnProtected/Voice Mail/VCAVMUtil.CAB
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.0 Control) - http://www.winkflash.com/photo/loaders/ImageUploader3.cab
    O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
    O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://anywhereny.nbcuni.com/dana-cached/setup/JuniperSetupSP1.cab
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
    O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
    O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\program files\Network ICE\blackice\blackd.exe
    O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
    O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
    O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Iap - Dell Inc. - C:\Program Files\Dell\OpenManage\Client\Iap.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: MyRunOnce-Cleanup - Unknown owner - C:\WINDOWS\system32\srvany.exe
    O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
    O23 - Service: RapApp - Internet Security Systems, Inc. - C:\program files\Network ICE\blackice\RapApp.exe
    --
    End of file - 11057 bytes
     
  2. Tuvach

    Tuvach

    Joined:
    Sep 18, 2008
    Messages:
    21
    Looking at your HTJ log I Noticed you have Google Desktop installed.

    It might just be me, But I'd try uninstalling goggle desktop.
    I've had troubles with it before causing problems with the IE, Not sure if they were the same as the fault you've described but it might not be a bad idea, And besides you can always reinstall it.

    Also check your event log see if it has a listing of any errors.

    Hope it helps.
     
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