1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer not detecting hard drive - HELP PLEASE

Discussion in 'Hardware' started by bcashin, Apr 14, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. bcashin

    bcashin Thread Starter

    Joined:
    Apr 14, 2004
    Messages:
    3
    My mothers computer has stopped detecting the hard drive on boot up. Nothing has been changed (except for installing some new software for a digital camera).

    On start up, it goes through the bios screens but then fails to find any boot up files - It finds the floppy and cd rom drive but not the hard disk.

    It has an AMD K7 series motherboard with AMI dual Bios. Part number is GA-K7ZX. The processor is a duron 800MHz. I can't remember the size of the hard drive but i think it is about 20mb.

    Looking in the BIOS settings it seems to have 'lost' the primary master hard drive.

    Trying autodetect simply comes back with "not found".

    Any ideas?

    Thanks for any help.

    Ben
     
  2. Mr. PC Doc

    Mr. PC Doc

    Joined:
    Mar 15, 2004
    Messages:
    188
    Are your jumpers set correctly? Is the data cable and power cable plugged in firmly and all of the way?

    Also, do you have an antivirus? You may have gotten an virus.

    I am assuming you cannot boot into the OS. Boot from the CD, and do a repair installation of the OS you have.

    It obviously sounds like you cannot boot into the OS, but If you CAN boot into the OS (doesn't sound like you can) Scan for viruses. Also, Go to Start>All Programs>acessories>System Tools>System Restore. Restore back to a point where this wasn't happenening. Back up all files first.
     
  3. bcashin

    bcashin Thread Starter

    Joined:
    Apr 14, 2004
    Messages:
    3
    MR PC Dc - You are right - I can't boot into the OS becasue I can't get past the first few screens. Bios runs but it does not detect the HD so it can't find any boot files.

    Will reinstalling the OS solve this given that the computer does not appear to know that it has a HD? I had assumed that this was a BIOS problem rather than a OS one.

    As far as whether the connections, jumper's etc are OK, this PC has been working OK for about four years and nothing has been changed. I don't really want to try to explain to my mother how to get inside the PC so do you you think that this is really likely?
     
  4. darkjedi

    darkjedi

    Joined:
    Nov 22, 2002
    Messages:
    263
    it looks that you have the same problem I just experienced with my computer , it could be the ide controller that might be going bad , wait a few minutes and try to reboot to see if it detects the hd , if it does and you are able to get into the os check the device manager to see if there is a problem with the ide controllers, also update your antivirus defenitios and scan your drive to be on the safe side
     
  5. bcashin

    bcashin Thread Starter

    Joined:
    Apr 14, 2004
    Messages:
    3
    Computer/ still not working. I've run a virus scna and updated to bios. Whenturned on the red hard drive light stays on permanently.

    Any ideas
     
  6. A Hawk

    A Hawk

    Joined:
    Feb 11, 2003
    Messages:
    882
    Go to the HD manufacturers site and d/load the diagnostic tools for the drive.You usually need to d/load the files to your desktop then put them on a floppy by double click on the file,then put the floppy in the puter with the prob and reboot. It may be able to find and fix the prob. :)
     
  7. ceri sheeran

    ceri sheeran

    Joined:
    Aug 15, 2003
    Messages:
    894
    Hi,

    IF the drive is not recognised in BIOS then:-

    Try a new IDE ribbon cable, surprisingly easily damaged and undetectable except for dead p.c.
    New BIOS battery
    Reset BIOS to defaults

    hth

    Ceri
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/220367

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice