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Computer Not Detecting Wireless Printer's Wifi Signal

Discussion in 'Networking' started by bizwiz2, Dec 22, 2015.

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  1. bizwiz2

    bizwiz2 Thread Starter

    May 8, 2002
    I have a Hewlett Packard Pavillion 500-424 desktop with Windows 10.
    I bought an Epson Work Force WF=3620 wireless, multifunction printer.
    I do not have a network with a router. The computer is connected to the
    internet by cable and is not part of any network. The fire wall is off.

    Epson support help me setup the printer's direct wifi signal. However, for some
    reason it is not listed in the available wifi networks. When I click on the little
    picture of a monitor in the lower right hand corner of my screen,
    the window that opens

    does not show my printer's wifi. Other networks in my area
    sometimes show, sometimes not. In this screenshot, JESSIE-PC
    NETWORK is showing. Sometimes 2-3 networks show, sometimes
    nothing shows. It's just blank.

    If I click on Network settings, it opens this:
    As you can see, Jessies network is listed in Wifi2. If I click on manage wifi settings, I get:

    Scrolling down, I see:

    DIRECT-264EEE51 is my printer's wifi.

    I've been on 9 phone calls with tech support this week, 5 with Epson, 3 with
    Microsoft, & 1 with HP. They keep passing me around. The guy I talked to on
    the second call with Epson got DIRECT-264EEE51 to appear in the wifi list on my
    computer and we successfully printed a test page.

    Three days later, when I tried to print something, it again was not listed & I could not
    print. In the next seven calls no one could help me. I asked the guys at Epson to find
    out what the second guy did differently, but they wouldn't do it.

    I started poking around my computer on my own. I discovered a few things that I think may
    have a bearing on this, but I'm not sure.

    1. The printer at some point disappeared from my list of available printers. I got it back by manually
    entering its IP address. As I did that, I recognized it was the window the second Epson guy had used
    with me. So this is one thing he did that no one else did. Anyway, my computer then found the printer
    and it was listed.

    However, the wifi was still not listed.

    2. After I was fooling around a while, my printer's wifi showed up twice for a few seconds in the list of available wifi, but then quickly disappeared.

    3. When I try to print a test page, I get an error message that the document could not be printed. The first time the printer made a few small sounds, but then nothing.

    4. I go to Trouble Shoot Problems->network and internet->network adapters. There it is unable to
    fix the problem. There is a link, "View detailed information". When I click it, I get a report shown below. I can't make heads or tails of it except to notice that my printer's wifi is listed and it is said to be "connectable".
    (You'll see this in pics 4, 5, 6, 7, and 8. In 8 is where it says DIRECT-264EEE51 is connectable.
    I couldn't copy and past the report, so I took screen shots. It took 11 (shown below) to capture the whole report. I could not upload all 11. One through three is below. I uploaded 4-11 in my next post,
    Computer Not Detecting Wireless Printer's Wifi Signal Continued.

    5. In Control Panel->Network Connections, Wifi2 is shown as not connected. When I right click it & then click "connect/disconnect" from the drop down menu, it just goes to this page again:


    Thanks for your help.

    Here is the network adapter troubleshooting report: Pic 1
    WF3620 Connection Problem01.PNG

    Pic 2
    WF3620 Connection Problem02.PNG

    Pic 3
    WF3620 Connection Problem03.PNG
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Not being familiar with Epson devices nor with using the direct Wi-Fi of multi-function printers I have to ask: is the direct wireless signal broadcast continuously or does the Epson go idle after a time and turn off the wireless? If the latter, are you sure the signal is being broadcast all the times you try to detect it on your PC?

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
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