Computer not keeping time

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muckmail

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Joined
Jan 2, 2007
Messages
1,013
I have a Laptop that is not keeping time. The date seems ok.

It is not easy to get to the CMOS battery so is there a way to check out software first?
It has AVG 2015 on it with Win 7. I have also noticed that the typing cursor jumps to
odd places when I type into this textbox. Could it be malware?

Thank you,
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Please copy and paste all logs asked for.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 1780 Mb
Graphics Card: Intel(R) Graphics Media Accelerator HD, 762 Mb
Hard Drives: C: Total - 151122 MB, Free - 107541 MB;
Motherboard: Acer, Aspire 5740
Antivirus: AVG AntiVirus 2015, Updated and Enabled
Results of screen317's Security Check version 0.99.96
Windows 7 Service Pack 1 x64 (UAC is enabled)
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus 2015
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 64-bit 8 Update 31
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````
======
Download MalwareBytes to your desktop.
Download the Free version.
MalwareBytes
Once downloaded to your desktop.
Close all open browser windows.

Click on the Install icon - allow it to update during the install process.
Start Malwarebytes Anti-Malware.
Before you run a scan.
Under Settings > Detection and Protection in the left pane.
Under Detection Options - make sure that all three entries are ticked.
Under Non-Malware detections - set to Treat detections as Malware.

Now click - Scan button.
Then select - Threat Scan.
Then - Scan Now.
If any infections are found during the scan, the number of them will be listed.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes Anti-Malware again.
Click History > Application Logs.
Select the most recent scan log.
Click View.
Select Export >Text File.
Name it mbam > then save it on the desktop.
Copy-and-paste its contents in the reply box below.
======
Download AdwCleaner by Xplode to your desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
Click on the Download Now @BleepingComputer button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
Click on the Scan button.
Let it scan your Pc - when that is done click on the Report button.
The report will appear on your desktop - Copy and Paste it into your next post.
 

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
Where do I find Malware Bytes free edition. I download the Trail Edition and unistalled it.
What download box do I click on to get the correct (free) edition?
Thank you,
 

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
I can't get to the export button in view log results
Only thing I can do is to do a print screen. The export
button may be at the bottem of the box in which I can't scroll to.
See attached.
 

Attachments

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
Here is the adware cleaner results


# AdwCleaner v4.109 - Report created 01/02/2015 at 08:21:14
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : mckmail - MCKMAIL-PC
# Running from : C:\Security\adwcleaner_4.109.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\Ask.com
Key Found : [x64] HKCU\Software\Ask.com
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7601.17514


*************************

AdwCleaner[R0].txt - [829 octets] - [01/02/2015 08:21:14]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [888 octets] ##########
 

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
I think I might have found the time problem.
I had the wrong time zone set.
I am in central time instead of pacific time.

Doing things to streamline this computer would help.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
I can't get to the export button in view log results
Only thing I can do is to do a print screen. The export
button may be at the bottem of the box in which I can't scroll to.
See attached.
The Threat Scan was "Cancelled"
"Time Elapsed - 0 min, 38 seconds"
You need to run the Malwarebyte scan and let it finish.
If you cannot see the Export Button - use the mouse to reduce the size of Malwarebytes on your desktop.

Click - Scan button.
Then select - Threat Scan.
Then - Scan Now.
If any infections are found during the scan, the number of them will be listed.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes Anti-Malware again.
Click History > Application Logs.
Select the most recent scan log.
Click View.
Select Export >Text File.
Name it mbam > then save it on the desktop.
Copy-and-paste its contents in the reply box below.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
I think I might have found the time problem.
I had the wrong time zone set.
I am in central time instead of pacific time.

Doing things to streamline this computer would help.
Run AdwCleaner again - Scan > Clean and then post the latest log file.
======
Still run the Malwarebytes scan and post the log file.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Please Copy and Paste all log files.
# AdwCleaner v4.111 - Logfile created 04/03/2015 at 12:53:39
# Updated 18/02/2015 by Xplode
# Database : 2015-03-02.3 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : mckmail - MCKMAIL-PC
# Running from : C:\AdwCleaner\adwcleaner_4.111.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Found : C:\Program Files (x86)\EZDownloader
Folder Found : C:\Program Files (x86)\SearchProtect
Folder Found : C:\Program Files (x86)\uNisalEes
Folder Found : C:\Program Files (x86)\unIsauleS
Folder Found : C:\Program Files (x86)\youtubeadblocker
Folder Found : C:\ProgramData\AVG Secure Search
Folder Found : C:\ProgramData\AVG Security Toolbar
Folder Found : C:\Users\mckmail\AppData\Local\avaxvavya
Folder Found : C:\Users\mckmail\AppData\Local\SearchProtect
Folder Found : C:\Users\mckmail\AppData\Roaming\EZDownloader

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\Ask.com
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : [x64] HKCU\Software\Ask.com
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : HKLM\SOFTWARE\Classes\S
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Found : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

*************************

AdwCleaner[R0].txt - [3812 bytes] - [01/02/2015 08:21:14]
AdwCleaner[R1].txt - [2742 bytes] - [04/03/2015 12:53:39]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [2801 bytes] ##########
======
Untick Avg Secure Search and Avg Security Toolbar.
Run AdwCleaner again - Scan > Cleaning allow it to clean and restart your pc.
Then post the latest log file.
======
Still run the Malwarebytes scan and post the log file.
See Post # 4
 

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
Untick Avg Secure Search and Avg Security Toolbar."
Where is that at on the AVG windows?
Thank you,
 

muckmail

Thread Starter
Joined
Jan 2, 2007
Messages
1,013
Malwarebyte log file
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 3/4/2015
Scan Time: 7:00:30 PM
Logfile: malware.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.03.04.07
Rootkit Database: v2015.02.25.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: mckmail

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 390437
Time Elapsed: 30 min, 35 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.MultiPlug.A, C:\Program Files (x86)\PCCpnApp, , [00a9a87aa6e4cb6b0668d4aa2bd8a060],

Files: 2
PUP.Optional.SearchProtect, C:\Windows\Temp\nsgB694.tmp\SPtool.dll, , [4e5b91919befdc5a7d1024f2936f0cf4],
PUP.Optional.MultiPlug.A, C:\Program Files (x86)\PCCpnApp\s5Zk41tdtDowOL.dat, , [00a9a87aa6e4cb6b0668d4aa2bd8a060],

Physical Sectors: 0
(No malicious items detected)


(end)
 
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