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Solved Computer not responding to mouse clicks

Discussion in 'Windows 10' started by Triplejay58, Feb 9, 2019.

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  1. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Hi, not sure where to post this. Suddenly my computer froze. Restarted but now incredibly slow responding to mouse clicks. Clicking 5, 10, 20 times to get any response. New batteries in mouse. Mouse turned off/on, no improvement. I don't think the Mouse is the problem. Ran a system security check all drives, nothing found. I ran your .exe file and got the following information. NO IDEA WHAT TO TRY NEXT. ANYONE ELSE HAVE SUGGESTIONS AS TO PROBLEM?
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-7100T CPU @ 3.40GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 4
    RAM: 8050 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 118 GB (53 GB Free); D: 915 GB (914 GB Free); E: 15 GB (2 GB Free); G: 3725 GB (3457 GB Free);
    Motherboard: HP, 838B
    Antivirus: Windows Defender, Enabled and Updated
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    go here please
    https://www.bleepingcomputer.com/download/minitoolbox/
    run mini toolbox
    right click icon and run as admin
    Click to check ONLY- last 10 event viewer and installed programs
    click GO
    send please the results from the notepad file that is placed on the desktop
     
  3. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    THANK YOU. RESULTS BELOW YOUR MESSAGE.
    RESULTS FROM TRIPLEJAY58
    MiniToolBox by Farbar Version: 17-06-2016
    Ran by tripl (administrator) on 10-02-2019 at 10:31:46
    Running from "C:\Users\tripl\Downloads"
    Microsoft Windows 10 Home (X64)
    Model: HP Pavilion All-in-One 24-r0xx Manufacturer: HP
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
    Description: -- SECURITY WARNING -- ActiveHealthProperties.ini has been tampered with, resetting it

    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
    Description: -- SECURITY WARNING -- ActiveHealthState.ini has been tampered with, resetting it

    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
    Description: -- SECURITY WARNING -- Unable to deserialize super secret file hashes. Will assume evil is afoot - all Validate() calls will return DOESNT_MATCH
    at HP.ActiveHealth.Commons.Security.HashStore.LoadHashesFromFile()

    Error: (02/09/2019 10:57:31 PM) (Source: Application Error) (User: )
    Description: Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
    Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
    Exception code: 0xc0000005
    Fault offset: 0x0000000000079db2
    Faulting process id: 0xe88
    Faulting application start time: 0xWLANExt.exe0
    Faulting application path: WLANExt.exe1
    Faulting module path: WLANExt.exe2
    Report Id: WLANExt.exe3
    Faulting package full name: WLANExt.exe4
    Faulting package-relative application ID: WLANExt.exe5

    Error: (02/09/2019 10:57:22 PM) (Source: nssm) (User: )
    Description: Failed to read registry value AppDirectory:
    The operation completed successfully.

    Error: (02/09/2019 10:25:15 PM) (Source: Microsoft-Windows-Spell-Checking) (User: DESKTOP-4CVRV4N)
    Description: Failed to update 1 user custom wordlist: -2147024894. Spell checking will remain available, but this user wordlist will not be updated.

    Error: (02/09/2019 06:42:22 PM) (Source: ESENT) (User: )
    Description: svchost (4276,R,98) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\system32\SRU\SRU0481B.log.

    Error: (02/09/2019 06:42:21 PM) (Source: nssm) (User: )
    Description: Failed to read registry value AppDirectory:
    The operation completed successfully.

    Error: (02/09/2019 05:30:28 PM) (Source: nssm) (User: )
    Description: Failed to read registry value AppDirectory:
    The operation completed successfully.

    Error: (02/09/2019 05:17:50 PM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: m->NextScheduledSPRetry 1969


    System errors:
    =============
    Error: (02/10/2019 08:23:15 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 08:22:31 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 08:05:07 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:52:11 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:51:00 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:34:58 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:27:03 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:25:29 AM) (Source: DCOM) (User: DESKTOP-4CVRV4N)
    Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}DESKTOP-4CVRV4NtriplS-1-5-21-2336609802-370253709-429936220-1001LocalHost (Using LRPC)Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewyS-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723

    Error: (02/10/2019 07:24:43 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/10/2019 07:24:43 AM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


    Microsoft Office Sessions:
    =========================
    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
    Description: -- SECURITY WARNING -- ActiveHealthProperties.ini has been tampered with, resetting it

    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
    Description: -- SECURITY WARNING -- ActiveHealthState.ini has been tampered with, resetting it

    Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
    Description: -- SECURITY WARNING -- Unable to deserialize super secret file hashes. Will assume evil is afoot - all Validate() calls will return DOESNT_MATCH
    at HP.ActiveHealth.Commons.Security.HashStore.LoadHashesFromFile()

    Error: (02/09/2019 10:57:31 PM) (Source: Application Error)(User: )
    Description: WLANExt.exe10.0.17134.137c688c7Rtlihvs.dll704.10.727.2017597edaffc00000050000000000079db2e8801d4c06e9d631354C:\WINDOWS\system32\WLANExt.exeC:\WINDOWS\system32\Rtlihvs.dllb159e12e-7ac6-4a31-9fde-63397e1f6dd4

    Error: (02/09/2019 10:57:22 PM) (Source: nssm)(User: )
    Description: AppDirectoryThe operation completed successfully.

    Error: (02/09/2019 10:25:15 PM) (Source: Microsoft-Windows-Spell-Checking)(User: DESKTOP-4CVRV4N)
    Description: 1-2147024894

    Error: (02/09/2019 06:42:22 PM) (Source: ESENT)(User: )
    Description: svchost4276,R,98SRUJet: C:\WINDOWS\system32\SRU\SRU0481B.log-1811 (0xfffff8ed)

    Error: (02/09/2019 06:42:21 PM) (Source: nssm)(User: )
    Description: AppDirectoryThe operation completed successfully.

    Error: (02/09/2019 05:30:28 PM) (Source: nssm)(User: )
    Description: AppDirectoryThe operation completed successfully.

    Error: (02/09/2019 05:17:50 PM) (Source: Bonjour Service)(User: )
    Description: Task Scheduling Error: m->NextScheduledSPRetry 1969


    =========================== Installed Programs ============================

    Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
    Canon MP490 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP490_series) (Version: - )
    Click Install if prompted (HKLM-x32\...\{40830C8E-936E-4E08-AE37-240FF3343927}) (Version: 1.0.6.0 - ExpressVpn) Hidden
    Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
    ExpressVPN (HKLM-x32\...\{5DC0F67F-922B-482F-A141-5AA248915DF7}) (Version: 6.7.0.4772 - ExpressVPN) Hidden
    ExpressVPN (HKLM-x32\...\{a9ea11c1-b4be-4fa4-aa3c-61e8b0d12ae7}) (Version: 6.7.0.4772 - ExpressVPN)
    HP Audio Switch (HKLM-x32\...\{BC852AA8-58F6-4F07-ACB1-7377E52CA4F3}) (Version: 1.0.150.0 - HP Inc.)
    HP Connection Optimizer (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 2.0.15.0 - HP Inc.)
    HP Display Control (HKLM\...\{FECCB014-8DF1-4039-9044-D6F622997D60}) (Version: 2.0.1.002 - Portrait Displays, Inc.)
    HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
    HP ePrint SW (HKLM-x32\...\{cdb5f70f-5107-4613-bf69-15de903b5b5d}) (Version: 5.5.22560 - HP Inc.)
    HP JumpStart Apps (HKLM-x32\...\HP JumpStart Apps) (Version: 7.0.32 - HP Inc.)
    HP JumpStart Bridge (HKLM-x32\...\{3FC961DB-BD36-4D8D-B276-0C456A2BB638}) (Version: 1.4.0.441 - HP Inc.)
    HP JumpStart Launch (HKLM-x32\...\{F213102E-FD30-4E22-AF73-4C682D65FFEE}) (Version: 1.4.441.0 - HP Inc.)
    HP Support Assistant (HKLM-x32\...\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8}) (Version: 8.7.50.3 - HP Inc.)
    HP Support Solutions Framework (HKLM-x32\...\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA}) (Version: 12.10.49.21 - HP Inc.)
    HP System Event Utility (HKLM-x32\...\{4B0A7A8A-ECE5-4639-9A0D-C535F354313D}) (Version: 1.4.26 - HP Inc.)
    Intel(R) Chipset Device Software (HKLM-x32\...\{17408817-d415-4768-a160-ae6d46d6bdb0}) (Version: 10.1.1.44 - Intel(R) Corporation) Hidden
    Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.7.0.1054 - Intel Corporation)
    Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 24.20.100.6344 - Intel Corporation)
    Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 16.5.5.1040 - Intel Corporation)
    Intel(R) Ready Mode Technology (HKLM\...\{DBF0CA69-EADE-4CE0-8C09-D200FE80BCDC}) (Version: 1.1.70.534 - Intel Corporation)
    Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.47.866.0 - Intel Corporation) Hidden
    Intel(R) Trusted Connect Services Client (HKLM-x32\...\{246c6cc0-9810-4728-9a29-28474de2eec5}) (Version: 1.47.866.0 - Intel Corporation) Hidden
    McAfee LiveSafe (HKLM-x32\...\MSC) (Version: - )
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.002.0107.0008 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123 (HKLM-x32\...\{2cbcedbb-f38c-48a3-a3e1-6c6fd821a7f4}) (Version: 14.0.24123.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123 (HKLM-x32\...\{206898cc-4b41-4d98-ac28-9f9ae57f91fe}) (Version: 14.0.24123.0 - Microsoft Corporation)
    Mozilla Firefox 65.0 (x64 en-US) (HKLM\...\Mozilla Firefox 65.0 (x64 en-US)) (Version: 65.0 - Mozilla)
    Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 64.0 - Mozilla)
    REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 1.0.0.79 - REALTEK Semiconductor Corp.)
    Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.370.153 - Realtek Semiconductor Corp.)
    Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.19.627.2017 - Realtek)
    Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8581 - Realtek Semiconductor Corp.)
    REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.104 - REALTEK Semiconductor Corp.)
    Split Tunneling Driver (HKLM-x32\...\{F078B0B5-2F41-42C2-9162-B8C628D5E6FE}) (Version: 1.0.0.0 - ExpressVpn) Hidden
    Surfshark (HKLM-x32\...\{711F846F-37BE-497E-98C6-D5A52A0E4D92}) (Version: 1.4.0 - Surfshark) Hidden
    Surfshark (HKLM-x32\...\Surfshark 1.4.0) (Version: 1.4.0 - Surfshark)
    Surfshark TAP Driver Windows (HKLM-x32\...\{B95F5B6D-AB21-44C2-B746-CCB1E1C365B5}) (Version: 1.0 - Surfshark)
    Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{F814D094-197F-43C8-87FA-3210BB780486}) (Version: 2.53.0.0 - Microsoft Corporation)
    uTorrent Web (HKCU\...\utweb) (Version: 0.21.0 - BitTorrent, Inc.)
    Vulkan Run Time Libraries 1.0.42.0 (HKLM\...\VulkanRT1.0.42.0) (Version: 1.0.42.0 - LunarG, Inc.)
    Web Companion (HKLM-x32\...\{36e6320e-7a9e-4d66-8f20-8a2c6e8f5314}) (Version: 4.5.1957.3838 - Lavasoft)
    WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.19 - WildTangent)
    WildTangent Helper (HKLM-x32\...\{A39303AB-4898-4F12-BAA0-0B8630F86DB4}) (Version: 1.0.0.281 - WildTangent) Hidden

    **** End of log ****
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    Cheers
    Give my about 10 minutes to check through it
    When you make future replies please type in box that appears after my post not by clicking reply on my post
    That as you can see quotes back all my post
    ARE YOU online for a while., I will be until about 0100 UK time it is now 2337
     
  5. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Thank you so much. Sorry to reply incorrectly! I am online for a while. Appreciate your efforts. Not urgent.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    Absolutely no need for apologies
    You were not to know

    The installed programs list shows
    McAfee LiveSafe (HKLM-x32\...\MSC) (Version: - )

    McAfee is often found on new HP computers, usually as a free trial
    If this is running, it can cause all manner of problems on Windows 10
    However the system spec shows Defender the included AV on 10
    Are you able please to confirm if McAfee was included as a trial when you got the computer OR have you installed it.

    Also you will notice that there are a number of listings for HP Security
    These can sometimes be false warnings, insofar as there is no real "evil afoot" as HP security suggests.
    HOWEVER we need to make some checks

    Please answer the McAfee question and then we will continue
     
  7. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Okay. I don't remember McAfee even though computer not old. HOWEVER, a search of the PC brought up at least this (screen capture attached). Because of this freezing/mouse problem, I cannot scroll down or expand this window for the fullest picture.
     

    Attached Files:

  8. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Sorry, managed to get a bit more screen capture re McAfee after all. :}
     

    Attached Files:

  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    Cheers
    on the notifications area
    you should have the McAfee icon
    Disable McAfee

    Then go as here
    https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs
    uninstall a program from settings
    clicking on that blue coloured button
    Uninstall all McAfee entries

    Reboot the computer
    I mean by that SHUT down
    and then power on again - not restart
    That is -
    Windows flag left of taskbar
    shutdown.

    Then power on and confirm that Windows defender is now shown and turned on
    https://answers.microsoft.com/en-us...-windows/0682bf04-b8d2-4646-9dfb-e5823a5e2117
    Post back when at that stage please


    NOTE
    Please let me know by posting when you wish to call it a day - for tonight
    Then I am not left guessing.
    I will do the same for you
     
  10. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Will do re calling a day. Mate, bit dumb here. Notifications area? Can't find???
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    bottom right of taskbar
     
  12. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Cannot find McAfee icon anywhere. Is there another way?
     
  13. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Through Programs, uninstall?
     
  14. Triplejay58

    Triplejay58 Thread Starter

    Joined:
    Feb 9, 2019
    Messages:
    24
    Sorry, cannot locate McAfee ANYWHERE.
     

    Attached Files:

  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    NO you uninstall as I posted with the link in my last - from settings - click the link and then the large blue button

    As here
    Remove in Settings
    • Select the Start button, then select Settings > Apps.
    Try it without disabling it - as you say it is not on te notifications taskbar
    I would have expected to see the red M
    KB21831-001_en_v2.png

    If it is NOT listed there then go here
    https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=/spaces/cp&articleId=TS101331&_afrLoop=775963207163322&leftWidth=0%&showFooter=false&showHeader=false&rightWidth=0%&centerWidth=100%#[email protected]@?showFooter=false&_afrLoop=775963207163322&articleId=TS101331&leftWidth=0%25&showHeader=false&wc.contextURL=%2Fspaces%2Fcp&rightWidth=0%25&centerWidth=100%25&_adf.ctrl-state=mt7k9zout_9

    Following step2 with the MCPR tool

    NOT of course going to the reinstall section.
    Only the removal section.
     
    Last edited: Feb 9, 2019
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