Solved Computer not responding to mouse clicks

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Triplejay58

Thread Starter
Joined
Feb 9, 2019
Messages
24
Hi, not sure where to post this. Suddenly my computer froze. Restarted but now incredibly slow responding to mouse clicks. Clicking 5, 10, 20 times to get any response. New batteries in mouse. Mouse turned off/on, no improvement. I don't think the Mouse is the problem. Ran a system security check all drives, nothing found. I ran your .exe file and got the following information. NO IDEA WHAT TO TRY NEXT. ANYONE ELSE HAVE SUGGESTIONS AS TO PROBLEM?
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-7100T CPU @ 3.40GHz, Intel64 Family 6 Model 158 Stepping 9
Processor Count: 4
RAM: 8050 Mb
Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
Hard Drives: C: 118 GB (53 GB Free); D: 915 GB (914 GB Free); E: 15 GB (2 GB Free); G: 3725 GB (3457 GB Free);
Motherboard: HP, 838B
Antivirus: Windows Defender, Enabled and Updated
 

Triplejay58

Thread Starter
Joined
Feb 9, 2019
Messages
24
THANK YOU. RESULTS BELOW YOUR MESSAGE.
go here please
https://www.bleepingcomputer.com/download/minitoolbox/
run mini toolbox
right click icon and run as admin
Click to check ONLY- last 10 event viewer and installed programs
click GO
send please the results from the notepad file that is placed on the desktop
RESULTS FROM TRIPLEJAY58
MiniToolBox by Farbar Version: 17-06-2016
Ran by tripl (administrator) on 10-02-2019 at 10:31:46
Running from "C:\Users\tripl\Downloads"
Microsoft Windows 10 Home (X64)
Model: HP Pavilion All-in-One 24-r0xx Manufacturer: HP
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- ActiveHealthProperties.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- ActiveHealthState.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- Unable to deserialize super secret file hashes. Will assume evil is afoot - all Validate() calls will return DOESNT_MATCH
at HP.ActiveHealth.Commons.Security.HashStore.LoadHashesFromFile()

Error: (02/09/2019 10:57:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xe88
Faulting application start time: 0xWLANExt.exe0
Faulting application path: WLANExt.exe1
Faulting module path: WLANExt.exe2
Report Id: WLANExt.exe3
Faulting package full name: WLANExt.exe4
Faulting package-relative application ID: WLANExt.exe5

Error: (02/09/2019 10:57:22 PM) (Source: nssm) (User: )
Description: Failed to read registry value AppDirectory:
The operation completed successfully.

Error: (02/09/2019 10:25:15 PM) (Source: Microsoft-Windows-Spell-Checking) (User: DESKTOP-4CVRV4N)
Description: Failed to update 1 user custom wordlist: -2147024894. Spell checking will remain available, but this user wordlist will not be updated.

Error: (02/09/2019 06:42:22 PM) (Source: ESENT) (User: )
Description: svchost (4276,R,98) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\system32\SRU\SRU0481B.log.

Error: (02/09/2019 06:42:21 PM) (Source: nssm) (User: )
Description: Failed to read registry value AppDirectory:
The operation completed successfully.

Error: (02/09/2019 05:30:28 PM) (Source: nssm) (User: )
Description: Failed to read registry value AppDirectory:
The operation completed successfully.

Error: (02/09/2019 05:17:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1969


System errors:
=============
Error: (02/10/2019 08:23:15 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 08:22:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 08:05:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:52:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:51:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:34:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:27:03 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:25:29 AM) (Source: DCOM) (User: DESKTOP-4CVRV4N)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}DESKTOP-4CVRV4NtriplS-1-5-21-2336609802-370253709-429936220-1001LocalHost (Using LRPC)Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewyS-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723

Error: (02/10/2019 07:24:43 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (02/10/2019 07:24:43 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
Description: -- SECURITY WARNING -- ActiveHealthProperties.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
Description: -- SECURITY WARNING -- ActiveHealthState.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health)(User: )
Description: -- SECURITY WARNING -- Unable to deserialize super secret file hashes. Will assume evil is afoot - all Validate() calls will return DOESNT_MATCH
at HP.ActiveHealth.Commons.Security.HashStore.LoadHashesFromFile()

Error: (02/09/2019 10:57:31 PM) (Source: Application Error)(User: )
Description: WLANExt.exe10.0.17134.137c688c7Rtlihvs.dll704.10.727.2017597edaffc00000050000000000079db2e8801d4c06e9d631354C:\WINDOWS\system32\WLANExt.exeC:\WINDOWS\system32\Rtlihvs.dllb159e12e-7ac6-4a31-9fde-63397e1f6dd4

Error: (02/09/2019 10:57:22 PM) (Source: nssm)(User: )
Description: AppDirectoryThe operation completed successfully.

Error: (02/09/2019 10:25:15 PM) (Source: Microsoft-Windows-Spell-Checking)(User: DESKTOP-4CVRV4N)
Description: 1-2147024894

Error: (02/09/2019 06:42:22 PM) (Source: ESENT)(User: )
Description: svchost4276,R,98SRUJet: C:\WINDOWS\system32\SRU\SRU0481B.log-1811 (0xfffff8ed)

Error: (02/09/2019 06:42:21 PM) (Source: nssm)(User: )
Description: AppDirectoryThe operation completed successfully.

Error: (02/09/2019 05:30:28 PM) (Source: nssm)(User: )
Description: AppDirectoryThe operation completed successfully.

Error: (02/09/2019 05:17:50 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1969


=========================== Installed Programs ============================

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon MP490 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP490_series) (Version: - )
Click Install if prompted (HKLM-x32\...\{40830C8E-936E-4E08-AE37-240FF3343927}) (Version: 1.0.6.0 - ExpressVpn) Hidden
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
ExpressVPN (HKLM-x32\...\{5DC0F67F-922B-482F-A141-5AA248915DF7}) (Version: 6.7.0.4772 - ExpressVPN) Hidden
ExpressVPN (HKLM-x32\...\{a9ea11c1-b4be-4fa4-aa3c-61e8b0d12ae7}) (Version: 6.7.0.4772 - ExpressVPN)
HP Audio Switch (HKLM-x32\...\{BC852AA8-58F6-4F07-ACB1-7377E52CA4F3}) (Version: 1.0.150.0 - HP Inc.)
HP Connection Optimizer (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 2.0.15.0 - HP Inc.)
HP Display Control (HKLM\...\{FECCB014-8DF1-4039-9044-D6F622997D60}) (Version: 2.0.1.002 - Portrait Displays, Inc.)
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
HP ePrint SW (HKLM-x32\...\{cdb5f70f-5107-4613-bf69-15de903b5b5d}) (Version: 5.5.22560 - HP Inc.)
HP JumpStart Apps (HKLM-x32\...\HP JumpStart Apps) (Version: 7.0.32 - HP Inc.)
HP JumpStart Bridge (HKLM-x32\...\{3FC961DB-BD36-4D8D-B276-0C456A2BB638}) (Version: 1.4.0.441 - HP Inc.)
HP JumpStart Launch (HKLM-x32\...\{F213102E-FD30-4E22-AF73-4C682D65FFEE}) (Version: 1.4.441.0 - HP Inc.)
HP Support Assistant (HKLM-x32\...\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8}) (Version: 8.7.50.3 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA}) (Version: 12.10.49.21 - HP Inc.)
HP System Event Utility (HKLM-x32\...\{4B0A7A8A-ECE5-4639-9A0D-C535F354313D}) (Version: 1.4.26 - HP Inc.)
Intel(R) Chipset Device Software (HKLM-x32\...\{17408817-d415-4768-a160-ae6d46d6bdb0}) (Version: 10.1.1.44 - Intel(R) Corporation) Hidden
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.7.0.1054 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 24.20.100.6344 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 16.5.5.1040 - Intel Corporation)
Intel(R) Ready Mode Technology (HKLM\...\{DBF0CA69-EADE-4CE0-8C09-D200FE80BCDC}) (Version: 1.1.70.534 - Intel Corporation)
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.47.866.0 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{246c6cc0-9810-4728-9a29-28474de2eec5}) (Version: 1.47.866.0 - Intel Corporation) Hidden
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.002.0107.0008 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123 (HKLM-x32\...\{2cbcedbb-f38c-48a3-a3e1-6c6fd821a7f4}) (Version: 14.0.24123.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123 (HKLM-x32\...\{206898cc-4b41-4d98-ac28-9f9ae57f91fe}) (Version: 14.0.24123.0 - Microsoft Corporation)
Mozilla Firefox 65.0 (x64 en-US) (HKLM\...\Mozilla Firefox 65.0 (x64 en-US)) (Version: 65.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 64.0 - Mozilla)
REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 1.0.0.79 - REALTEK Semiconductor Corp.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.370.153 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.19.627.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8581 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.104 - REALTEK Semiconductor Corp.)
Split Tunneling Driver (HKLM-x32\...\{F078B0B5-2F41-42C2-9162-B8C628D5E6FE}) (Version: 1.0.0.0 - ExpressVpn) Hidden
Surfshark (HKLM-x32\...\{711F846F-37BE-497E-98C6-D5A52A0E4D92}) (Version: 1.4.0 - Surfshark) Hidden
Surfshark (HKLM-x32\...\Surfshark 1.4.0) (Version: 1.4.0 - Surfshark)
Surfshark TAP Driver Windows (HKLM-x32\...\{B95F5B6D-AB21-44C2-B746-CCB1E1C365B5}) (Version: 1.0 - Surfshark)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{F814D094-197F-43C8-87FA-3210BB780486}) (Version: 2.53.0.0 - Microsoft Corporation)
uTorrent Web (HKCU\...\utweb) (Version: 0.21.0 - BitTorrent, Inc.)
Vulkan Run Time Libraries 1.0.42.0 (HKLM\...\VulkanRT1.0.42.0) (Version: 1.0.42.0 - LunarG, Inc.)
Web Companion (HKLM-x32\...\{36e6320e-7a9e-4d66-8f20-8a2c6e8f5314}) (Version: 4.5.1957.3838 - Lavasoft)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.19 - WildTangent)
WildTangent Helper (HKLM-x32\...\{A39303AB-4898-4F12-BAA0-0B8630F86DB4}) (Version: 1.0.0.281 - WildTangent) Hidden

**** End of log ****
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,698
Cheers
Give my about 10 minutes to check through it
When you make future replies please type in box that appears after my post not by clicking reply on my post
That as you can see quotes back all my post
ARE YOU online for a while., I will be until about 0100 UK time it is now 2337
 

Triplejay58

Thread Starter
Joined
Feb 9, 2019
Messages
24
Thank you so much. Sorry to reply incorrectly! I am online for a while. Appreciate your efforts. Not urgent.
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,698
Absolutely no need for apologies
You were not to know

The installed programs list shows
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: - )

McAfee is often found on new HP computers, usually as a free trial
If this is running, it can cause all manner of problems on Windows 10
However the system spec shows Defender the included AV on 10
Are you able please to confirm if McAfee was included as a trial when you got the computer OR have you installed it.

Also you will notice that there are a number of listings for HP Security
Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- ActiveHealthProperties.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- ActiveHealthState.ini has been tampered with, resetting it

Error: (02/10/2019 09:08:13 AM) (Source: HP Active Health) (User: )
Description: -- SECURITY WARNING -- Unable to deserialize super secret file hashes. Will assume evil is afoot - all Validate() calls will return DOESNT_MATCH
at HP.ActiveHealth.Commons.Security.HashStore.LoadHashesFromFile()
These can sometimes be false warnings, insofar as there is no real "evil afoot" as HP security suggests.
HOWEVER we need to make some checks

Please answer the McAfee question and then we will continue
 

Triplejay58

Thread Starter
Joined
Feb 9, 2019
Messages
24
Okay. I don't remember McAfee even though computer not old. HOWEVER, a search of the PC brought up at least this (screen capture attached). Because of this freezing/mouse problem, I cannot scroll down or expand this window for the fullest picture.
 

Attachments

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,698
Cheers
on the notifications area
you should have the McAfee icon
Disable McAfee

Then go as here
https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs
uninstall a program from settings
clicking on that blue coloured button
Uninstall all McAfee entries

Reboot the computer
I mean by that SHUT down
and then power on again - not restart
That is -
Windows flag left of taskbar
shutdown.

Then power on and confirm that Windows defender is now shown and turned on
https://answers.microsoft.com/en-us...-windows/0682bf04-b8d2-4646-9dfb-e5823a5e2117
Post back when at that stage please


NOTE
Please let me know by posting when you wish to call it a day - for tonight
Then I am not left guessing.
I will do the same for you
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
23,698
NO you uninstall as I posted with the link in my last - from settings - click the link and then the large blue button

As here
Remove in Settings
  • Select the Start button, then select Settings > Apps.
Try it without disabling it - as you say it is not on te notifications taskbar
I would have expected to see the red M
KB21831-001_en_v2.png

If it is NOT listed there then go here
https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=/spaces/cp&articleId=TS101331&_afrLoop=775963207163322&leftWidth=0%&showFooter=false&showHeader=false&rightWidth=0%&centerWidth=100%#[email protected]@?showFooter=false&_afrLoop=775963207163322&articleId=TS101331&leftWidth=0%25&showHeader=false&wc.contextURL=%2Fspaces%2Fcp&rightWidth=0%25&centerWidth=100%25&_adf.ctrl-state=mt7k9zout_9

Following step2 with the MCPR tool

NOT of course going to the reinstall section.
Only the removal section.
 
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