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Computer Problem's...*Please Help*

Discussion in 'Earlier Versions of Windows' started by Jim2002, Nov 27, 2001.

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  1. Jim2002

    Jim2002 Thread Starter

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    Hello, I have a numerous amount of things wrong with my computer and I was wondering if you couls help me out..
    1. When I click on my Recycle Bin to open it, it just stay's there and does'nt open at all.
    2.When I went to Add/Remove programs, Windows Media Player was'nt in there so I could uninstall it.
    3.When I click on Microsoft Internet Explorer it does'nt do anything at all.
    4.Everytime I try to open Windows Media Player it give me a messege.."An internal application error has occured."I tried downloading it again and restalling it but it still has the same problem.

    I hope this isnt any kind of virus. Please if you can tell me whats wrong and how this could be changes. Thank you for your help, I really appreciate it.
     
  2. SavvyLady

    SavvyLady

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    Have you an updated virus scan onboard ? You should go to housecall & do the free online scan. Do you need a free virus scanner...I recommend AVG & you can get it here! . Its great & scans the boot sector & e-mail.

    ok now... for #1... what happens when you "RIGHT click " on the recycle bin & go to delete trash?

    Now #2.. Do you see Windows Media Player in programs or accessories? see if there is an uninstaller there & use it.

    Now for #3... we are going to do this first...Go to start/settings/control panel/add-remove programs & click on IE whichever version you are using. then delete & a window will ask if you want to repair it & say yes!

    After that reboot & do the virus scan then the other things..


    Savvy :)
    hope this helps.... post back please & let me know
     
  3. Jim2002

    Jim2002 Thread Starter

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    1.When I Right click it al it say's is..Open, Explore, create shortcut, properties..And when I deleate something it still say's that..
    2.I cant remove Windows Media Player. I went to remove programs and it was'nt there. I also did what you said and right clicked it and deleatd it but it did'nt remove it. For Microsoft's Internet Exlporer it does the same thing also. I honestly dont know what to do..
     
  4. SavvyLady

    SavvyLady

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    I don't mean in add/remove... I mean click start & programs & then locate the folder... see if their is an uninstall for Windows Media Player?

    What do you mean Internet Explorer does the same thing?? same as what?In Add/Remove ?
     
  5. Jim2002

    Jim2002 Thread Starter

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    Nope..I looked at all it says in programs is Windows Media Player. It doesnt say anything about uninstalling.. Before I meant that Internet Explorer does the same thing that Windows Media Player is doing. I can't uninstall it also...
     
  6. SavvyLady

    SavvyLady

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    Ok ... Im out of my league..let me get you some help


    Savvy :)
     
  7. SavvyLady

    SavvyLady

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    When you go to add/remove you select in the window what you are looking for... then on the outerframe on the lower right you will see an uninstall button... if you selected your Internet Explorer now the uninstall button needs to be clicked. It will offer you to fix IE or repair IE or uninstall IE...whichever ... you want to NOT uninstall but reinstall it w/ repairs.

    Hey... I just remembered something... isn't Windows Media Player called mplayer in add/remove?


    Savvy :)
     
  8. Rollin' Rog

    Rollin' Rog

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    Jim, two questions: have you run that antivirus scan, and do you have a Windows CD you can do a reinstall from?

    Also (third q), is the version of IE that you have one that came with the original installation, or was it updated from that?

    Sorry, I keep thinking of more questions. What browser are you using to connect with, if not IE?
     
  9. SavvyLady

    SavvyLady

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    He can't run the virus scan online til he fixes IE. Unless he has Netscape????? You might be right in suggesting a Windows reinstall from the CD... but Im thinking hes got a virus. So much corruption .

    Savvy :(


    I see we are thinking alike or so it seems
     
  10. TonyKlein

    TonyKlein Malware Specialist

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    Windows sometimes makes it hard to uninstall Media Player. You could try the following:

    Copy the following bold text:

    "C:\Program Files\Windows Media Player\setup_wm.exe /Uninstall"

    Go to start/run, and paste it into the box. Press 'OK'.

    Make sure the program itself, IE, OE and others are disabled before you try this.

    As for your Recycle Bin,

    Reboot in MS-DOS, and type the following lines to delete your recycle bin, clicking 'enter' after each line:

    attrib -r -s -h c:\recycled
    deltree c:\recycled
    exit (to return to Windows)

    Your Recycle bin will be recreated, and your problem should be over.

    Good luck,
     
  11. SavvyLady

    SavvyLady

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    He can't surf/browse either


    Hey... I just remembered something... isn't Windows Media Player called mplayer in add/remove?



    Savvy :)
     
  12. TonyKlein

    TonyKlein Malware Specialist

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    Hi Savvy,

    I noticed that, but these problems may very well not be connected, and I thought there wasn't any harm in trying to address some of the other issues.

    Have you tried repairing IE (Control Panel/software add-remove/IE/remove/repair IE) ?

    And I don't know about the US, but here many computer magazines come with a cd-rom containing trial versions of software, and which in some cases also contains the latest version of IE.
    I suppose it's the same over there.

    Maybe you could also download the complete version of IE at the <A HREF="http://corporate.windowsupdate.microsoft.com/en/default.asp">Windows Update Corporate Site</A> on another computer, and write it to a CD-RW.

    Then you could upgrade, or uninstall IE and install the latest version.

    Greetz,
     
  13. TonyKlein

    TonyKlein Malware Specialist

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    I have 'Windows Media Player 7.1' in 'Software'

    I looked in Regedit, in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\WMP7, and I saw the following uninstall string: C:\PROGRA~1\Medias~1\setup_wm.exe /Uninstall

    Now this is for my Dutch language version of WMP, so I'd advise him to run the uninstall string I posted before. Just check that the path to the file's correct.

    Good luck,
     
  14. SavvyLady

    SavvyLady

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    alrighty then
     
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