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Computer randomly locks up/reboots - could it be the hard drive?

Discussion in 'Hardware' started by angrypanther, Aug 12, 2014.

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  1. angrypanther

    angrypanther Thread Starter

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    I have a Lenovo P400 Touch running Windows 8.

    Hello, first time post.

    When conducting normal computer activities, like booting, connecting to a network, surfing the web, etc., my computer will completely lock up, sometimes for hours on end. Sometimes, it will fail to boot, saying something to the effect of "checked media - failed," or it will stick on the Lenovo load screen indefinitely.

    These problems first began after upgrading to Windows 8.1, though this is likely a coincidence. I reset the system back to Windows 8, which solved the issues temporarily, though they came back after about a week.

    Thinking I may have had a virus, I downloaded MalwareBytes and ran a scan, and nothing came up. I also ran Norton Power eraser, and, again, no issues.

    Turning next to the hard drive, I downloaded Seatools for Windows. The computer will sometimes fail the SMART diagnostic, usually fail the Short Diagnostic Self Test, and always fail the Short Generic test, always with the code 6C9AC2A4. I know this means that the diagnostic couldn't find the drive's serial number, but I have no idea what that actually means. Is the hard drive failing, or does the problem lie elsewhere?

    Thank you in advance.
     
  2. CleaverX

    CleaverX

    Joined:
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    Messages:
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    Hello, a healthy drive will never fail any of these diagnostics. So it looks like you found your culprit.
    Backup your data asap and replace the drive. Good excuse for moving to an SSD? Just saying...


    Good luck and best regards
    The Cleaver
     
  3. angrypanther

    angrypanther Thread Starter

    Joined:
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    Messages:
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    Thank you; that is what I feared.

    Do you happen to know how expensive it would be to have the hard drive replaced and upgraded to a SSD? If it is too pricey, I will simply upgrade the whole laptop.
     
  4. CleaverX

    CleaverX

    Joined:
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    Messages:
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    Sorry I would not know. I just reviewed the process from the maintenance manual found here:
    http://download.lenovo.com/consumer/mobiles_pub/lenovo_z_p_series_hmm_v1.0.pdf


    It is quite a bit more complicated than most laptops, so if you want to do it yourself make sure you have a copy of the manual in front of you and be very careful with the screws. Also I hope you have the recovery media to reinstall the Operating system afterward. The original drive is a 1Tb 5400 rpm unit so depending on your usage and budget, you might want to stick with the same type unless you are willing to pay the dough it costs for a decent size SSD, so it would be up to you to decide what you can live with in terms of capacity.


    The Cleaver
     
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