1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer randomly shut off, won't reboot HELP

Discussion in 'Windows 7' started by flameducky, Oct 15, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. flameducky

    flameducky Thread Starter

    Joined:
    Oct 15, 2011
    Messages:
    4
    Last night I was just minding my own business watching Youtube videos, until my computer just randomly restart. The tower was still fully powered but the operating system restart, and now I can't boot up Windows! Every time I try to boot it up I get a black screen with a flashing _ at the top and it just stays there, i've tried booting up in safe mode but that doesn't work!

    I put good money into this computer and there's allot of important files on it for my school work on it, I'm using a friend's laptop until then.

    Any sort of help would be greatly appreciated!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    try an use ubuntu and see if it will boot off a virtual CD - that may help you get any data off

    can you get into the bios at all ?
    any bleeps when it starts ?


    ------------------------------------------------------------------------

    UBUNTU Virtual CD
    It may be possible to boot from another Operating System
    This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

    If you have another PC with a cdwriter and spare CD
    goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

    YOu can also run from a USB device now - if the Machine supports booting off a USB Stick
    http://www.ubuntu.com/desktop/get-ubuntu/download

    full details are here (Note this is for version 9 - so the start up options are slightly different )
    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

    click on the image "download ubuntu"
    Select a location
    then begin download
    Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

    You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
    The CD creator software you have on the PC may have an option to create an image from an ISO
    If not - use this free program http://www.imgburn.com/

    When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

    == > Try ubuntu
    == > Install ubuntu

    You can try Ubuntu without making any changes to your computer, directly from this CD

    Use OPTION 1 "Try ubunto without any change to your computer" ONLY this option this will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat only use option 1

    Now you should see a UBUNTU desktop
    This at least proves the main parts of the PC are working

    You may see your Harddrive on the desktop - if not have in look in the places on the tool bar at the top of the screen.

    If you can see your harddrive – see if you can find the your datafiles –
    XP look in “documents and settings” under the user name you had on the PC
    Vista/Windows 7 look in “user” under the user name you had on the PC

    Now if you have a USB flash drive or external harddrive – you should be able to copy your data from the harddrive onto the USB device

    ------------------------------------------------------------------------
     
  3. flameducky

    flameducky Thread Starter

    Joined:
    Oct 15, 2011
    Messages:
    4
    I managed to get into BIOS, anything I can do from there?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    see if the boot order has the CD as 1st if not make it first , then you should be able to boot the ubuntu CD
    at least that proves the PC works to some extent
    and the graphics is working

    it maybe an issue with the harddrive - while in the bios - see if the bios can see the harddrive and also how much memory it sees
     
  5. flameducky

    flameducky Thread Starter

    Joined:
    Oct 15, 2011
    Messages:
    4
    yes, I can see the hard drive and it has a good amount of memory left, so I'm guessing it might not be the the hard drive, but I'm about to burn Ubuntu so I guess we'll see then
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    in the bios you should only see the full size of the drive - not free space - so dont quite understand where you see the info now
     
  7. flameducky

    flameducky Thread Starter

    Joined:
    Oct 15, 2011
    Messages:
    4
    I got Ubuntu up and running, what can I do now?
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    OK - so that at least proves the PC is running - now have a look at the harddrive and see if you can access that - do you have a spare USB drive - plug that in and see if you can copy any data across - see last part of the ubuntu instructions

    do you have any recovery CDs for the PC ?
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1022385

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice