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computer randomly shutting down

Discussion in 'Windows XP' started by sammymac, May 27, 2007.

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  1. sammymac

    sammymac Thread Starter

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    Hi everyone

    My computer keeps rebooting out of nowhere, does not happen to often say once a day.

    I have unticked the automatic restart box in startup and recovery and got this error message, NEL_STACK_IMAGE.

    I recently had a new fan put in and thought maybe my CPU was overheating, i installed PC wizard and my CPU Temp idols at 31 C.

    I have ran virus checks, spyware checks and even ran a defrag with no help i dont know what else to do.

    Can you guys please give me some tips or let me know what the problem is.

    Thanks
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Is that the only "message" you are seeing, no Blue Screen of Death?

    I've never heard of that before and nothing is showing up as a google hit. Copied correctly? Maybe "kernel_stack_image"?

    When does that message appear?

    See if any "minidumps" are being produced:

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

    This might point us to a 3rd party driver causing the error, if one exists for it.

    Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

    Beginners Guides: Diagnosing Bad Memory


    Memtest86 - A Stand-alone Memory
     
  3. sammymac

    sammymac Thread Starter

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    May 27, 2007
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    Thanks Rog for the reply, yes the error does appear in the blue screen.

    2 > navigate to %systemroot%\minidump and copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date. You can paste that address in address bar to get there.

    On my PC %systemroot% is the windows folder but i cant seem to find the minidump folder???

    It is possible i could have got it wrong, if it is "kernel_stack_image" what does that mean?, also if it happens to be bad ram how do i fix that?

    I will be doing the memtest overnight, but if you could help me get to the minidump files that would be great so i could upload the zip file like you said to see if there are any 3rd party drivers causing the error.

    Thanks
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
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    There's is almost nothing for "kernel_stack_image" either -- just one foreign language thread that seems to be talking about Nvidia display drivers.

    In System Properties (run sysdm.cpl > Advanced > Startup and Recovery -- do you have the 'small minidump' option selected and is the location to store the dumps where you are looking?

    See my screen attachment.

    If it is the ram, memtest should help you identify the module. If it flags errors, I would also test the module in a different slot.
     

    Attached Files:

  5. sammymac

    sammymac Thread Starter

    Joined:
    May 27, 2007
    Messages:
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    I done some more searching on the forums here and found a case similar to my problem, it seemed i had the wrong graphics driver installed so i reformatted and installed the proper driver, all is good so far.

    I have got the system properties setup like your screen attachment so if the problem starts again i will upload the minidump file.

    Thanks Rog for your help, much appreciated.
     
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