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Computer rebooting in weird way

Discussion in 'Hardware' started by Pepperkorn, Jan 8, 2018.

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  1. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
    10
    I'm not sure if this is the right forum but here it goes.

    Hello I have been dealing with an issue for the past week with my computer randomly loosing power in a weird way. first the displays lose power and go into no signal sleep, then my sound. I am unable to do anything unless i restart it, the weird thing is anything i have connected to usb (Logitech keyboard with lcd screen and rgb, Razer Mouse, Razer firefly mousepad) will stay on but not respond. I have removed the PSU and cleaned it, I have checked all connections and cleaned everything else. i have ran Furmark, intel cpu stress test, Memory checker and a couple others i also ran a ton of virus scans (to be thorough) and it is still doing it. I have checked the Event Viewer and it shows this. (Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 1/8/2018 2:07:21 AM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: EvilSeph-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>6</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2018-01-08T09:07:21.957494400Z" />
    <EventRecordID>11619</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>EvilSeph-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    </EventData>
    </Event>)

    the viewer also has a ton of errors and warnings i could upload if necessary. If anyone knows anything i would be So thankful for the help. Thanks!





    Computer Specs:

    Cpu: Intel I7 4820k

    Memory: G Skill (not sure of model) 16gb

    GPU: Nvidia gtx 960

    cooling: Corsair AIO liquid Cooler

    Motherboard: Asus p9x79 le

    PSU: Corsair 850W I'm not sure of exact model

    Windows 10 Home.

    Displays: 2 Asus 23' monitors.

    Other I will look into models and such when i have time and anything else you guys may need thanks!
     
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  3. plodr

    plodr

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    Messages:
    12,477
    First Name:
    Liz
    Try a different power supply.
     
  4. dckeks

    dckeks

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    First Name:
    Darrin
    Please perform the following steps.

    Step 1:
    Speccy
    http://filehippo.com/download_speccy

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Please download and Run the Event Viewer Tool by Vino Rosso
    http://images.malwar...om/vino/VEW.exe
    1. Run program as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning
    Choose the Number of events as follows:
    7. Click on umber of events
    8. Type 20 in the box (1 to 20)
    9. Click the Run button (Notepad will open the log)
    10. Paste or upload to next reply
    Rename the first log file or it will be overwritten
    Run these steps again Except at step 3.
    11. Select Application
    12. Upload the file to your reply
    Type in cmd
    Right click on cmd in list and select run as administrator
     
  5. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
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    Attached Files:

  6. dckeks

    dckeks

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    First Name:
    Darrin
    Okay, your logs are showing issues with your Nvidia driver and some other less important errors we can address after we fix this isue. Please go to the following link to download and install the correct driver. Let me know how this works and we can continue.

    http://www.nvidia.com/download/driverResults.aspx/84889/en-us
     
  7. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
    10
    Okay I tried downloading that and it seems my computer didn't quite like it so i had windows download the latest 2018 driver and checked my geforce experience and it was updated there. Since this is an intermittent issue ill go on with my day and let you know how it goes, Also did you want to do anything else while we test?
     
  8. dckeks

    dckeks

    Joined:
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    First Name:
    Darrin
    It looks like the following is the latest driver. Is this what you installed?

    Version: 390.65
    Release Date: January 8th 2018
    Version 23.21.13.9065

    Your log shows lots of errors for IIS, are you meaning to run this service?

    Also some error with maybe old version of AVG. Remove with AVG Removal Tool
    https://www.avg.com/en-us/utilities

    I would also recommend removing Avast and only using Windows Defender
    https://www.avast.com/uninstall-utility
     
  9. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
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    I will remove avg thanks and i'm not sure what IIS is, that is the driver version it went to yeah. It also did it again after running for 4 hours.
     
  10. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
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    I used the avg remover tool and still not quite sure what IIS is i'll look into it more and here is a TXT file of how it ran.
     

    Attached Files:

  11. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
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    Hello! Update: I uninstalled the nvidia drivers and it automatically installed version 388.71 so i'm going to see if that helps, I also have a new PSU coming tomorrow i believe so i'm going to test that as well.
     
  12. dckeks

    dckeks

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    First Name:
    Darrin
    Ok keep me updated. IIS is used if running a web server or exchange server for example. If not then remove as follows

    Remove IIS. To do this, follow these steps:
    1. In Control Panel, double-click Add or Remove Programs.
    2. Click Add or Remove Windows Components.
    3. Click Internet Information Services (IIS).
    4. Click Details.
    5. Click to clear the check boxes for all subcomponents except Common Files, click OK, and then click Next.
     
  13. Pepperkorn

    Pepperkorn Thread Starter

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    Messages:
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    Hello! Update: I replaced the PSU and it still happened (as expected) I then ran through a windows refresh (reinstall windows and drivers etc without deleting files) and it has ran for almost 24 hours with no problems I will use it normally for a week and come to a conclusion for this forum. Thanks!
     
  14. dckeks

    dckeks

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    Darrin
    Thats good to hear. Hope it continues and I think that was a good decision. Let us know
     
    Last edited: Jan 14, 2018
  15. bfetechdoc

    bfetechdoc

    Joined:
    Jan 12, 2018
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    First Name:
    Jason
    Might be that the Computer Internal Power supply has become defective and over heats, replace Internal Power supply.
     
  16. Pepperkorn

    Pepperkorn Thread Starter

    Joined:
    Jan 8, 2018
    Messages:
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    Hello! So it is still happening so ill let you know how this week has gone. Nvidia tech wanted me to #1 uninstall all Nvid drivers #2 remove the graphics card and reseat it #3 start and install all drivers with only one monitor connected #4 restart with everything connected. it seems to be running better but is still doing it, but not as often and i'm thinking it is the nvidia drivers or something it ran great without them or it just didn't do it while they were uninstalled. any ideas?
     
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