Computer rebooting in weird way

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
I'm not sure if this is the right forum but here it goes.

Hello I have been dealing with an issue for the past week with my computer randomly loosing power in a weird way. first the displays lose power and go into no signal sleep, then my sound. I am unable to do anything unless i restart it, the weird thing is anything i have connected to usb (Logitech keyboard with lcd screen and rgb, Razer Mouse, Razer firefly mousepad) will stay on but not respond. I have removed the PSU and cleaned it, I have checked all connections and cleaned everything else. i have ran Furmark, intel cpu stress test, Memory checker and a couple others i also ran a ton of virus scans (to be thorough) and it is still doing it. I have checked the Event Viewer and it shows this. (Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 1/8/2018 2:07:21 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: EvilSeph-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-01-08T09:07:21.957494400Z" />
<EventRecordID>11619</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>EvilSeph-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>)

the viewer also has a ton of errors and warnings i could upload if necessary. If anyone knows anything i would be So thankful for the help. Thanks!





Computer Specs:

Cpu: Intel I7 4820k

Memory: G Skill (not sure of model) 16gb

GPU: Nvidia gtx 960

cooling: Corsair AIO liquid Cooler

Motherboard: Asus p9x79 le

PSU: Corsair 850W I'm not sure of exact model

Windows 10 Home.

Displays: 2 Asus 23' monitors.

Other I will look into models and such when i have time and anything else you guys may need thanks!
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please perform the following steps.

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
1. Run program as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
7. Click on umber of events
8. Type 20 in the box (1 to 20)
9. Click the Run button (Notepad will open the log)
10. Paste or upload to next reply
Rename the first log file or it will be overwritten
Run these steps again Except at step 3.
11. Select Application
12. Upload the file to your reply
Type in cmd
Right click on cmd in list and select run as administrator
 

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
Okay I tried downloading that and it seems my computer didn't quite like it so i had windows download the latest 2018 driver and checked my geforce experience and it was updated there. Since this is an intermittent issue ill go on with my day and let you know how it goes, Also did you want to do anything else while we test?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
It looks like the following is the latest driver. Is this what you installed?

Version: 390.65
Release Date: January 8th 2018
Version 23.21.13.9065

Your log shows lots of errors for IIS, are you meaning to run this service?

Also some error with maybe old version of AVG. Remove with AVG Removal Tool
https://www.avg.com/en-us/utilities

I would also recommend removing Avast and only using Windows Defender
https://www.avast.com/uninstall-utility
 

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
I will remove avg thanks and i'm not sure what IIS is, that is the driver version it went to yeah. It also did it again after running for 4 hours.
 

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
Hello! Update: I uninstalled the nvidia drivers and it automatically installed version 388.71 so i'm going to see if that helps, I also have a new PSU coming tomorrow i believe so i'm going to test that as well.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Ok keep me updated. IIS is used if running a web server or exchange server for example. If not then remove as follows

Remove IIS. To do this, follow these steps:
  1. In Control Panel, double-click Add or Remove Programs.
  2. Click Add or Remove Windows Components.
  3. Click Internet Information Services (IIS).
  4. Click Details.
  5. Click to clear the check boxes for all subcomponents except Common Files, click OK, and then click Next.
 

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
Hello! Update: I replaced the PSU and it still happened (as expected) I then ran through a windows refresh (reinstall windows and drivers etc without deleting files) and it has ran for almost 24 hours with no problems I will use it normally for a week and come to a conclusion for this forum. Thanks!
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Thats good to hear. Hope it continues and I think that was a good decision. Let us know
 
Last edited:

bfetechdoc

Jason
Joined
Jan 12, 2018
Messages
3
Might be that the Computer Internal Power supply has become defective and over heats, replace Internal Power supply.
 

Pepperkorn

Thread Starter
Joined
Jan 8, 2018
Messages
13
Hello! So it is still happening so ill let you know how this week has gone. Nvidia tech wanted me to #1 uninstall all Nvid drivers #2 remove the graphics card and reseat it #3 start and install all drivers with only one monitor connected #4 restart with everything connected. it seems to be running better but is still doing it, but not as often and i'm thinking it is the nvidia drivers or something it ran great without them or it just didn't do it while they were uninstalled. any ideas?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top