Computer Reboots on windows logo

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mertes

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Dec 28, 2010
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I have a Dell Optiplex 745 that I have imaged. I have done many computers over the last few months the same way. Once the image is installed on the machine, it loads, shows the Dell logo, then shows the Windows XP Logo and reboots in a constant loop.

I have replaced the hard drive. I've replaced the motherboard with a new one. I have replaced the power supply with two different new power supplies.

I've searched many threads and not found an answer to a problem like this. It's practically a brand new computer (not under warranty) and still reboots. The image is not corrupt because I put it on another optiplex 745 a few minutes ago.

Does anyone have a clue why the computer is still rebooting?
 
Joined
Dec 27, 2010
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Your computer is not just rebooting, it's displaying very quickly a BSOD (blue screen of death), which contains detailed information on the failure that's about to make it restart. Right after you see your POST messages (the very first thing you see when you turn your computer on, be it a manufacturer logo or a lot of numbers), press F8 repeatedly so you get to the O.S. boot menu, there, select "disable automatic restart on system failure" or something, read what the error screen says and tell us. :)
 

mertes

Thread Starter
Joined
Dec 28, 2010
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Thanks for the tip. It says:

stop c000021a {Fatal System Error}
The session manager initialization system process terminated unexpectedly with a
status of 0xc000026c {0x0000000 0x00000000}
The system has been shut down

Thanks,
 

mertes

Thread Starter
Joined
Dec 28, 2010
Messages
8
I did not know what the error code was before but I've been searching around so far, the fixes don't seem to have much bearing on my particular setup. There have been no recent updates and I've replaced almost all the hardwarde and individual cables as well.

I'm starting to wonder if this is an issue with the firmware. Could the BIOS not be playing well with the image and sending it into this spiral?
 
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Dec 27, 2010
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Even though your case is different, you can try to follow the same steps of solutions to similar problems, such as the one below, which seemed the kind of solution for your problem to me. :)

Quoted from: http://www.techforlunch.com/bsod-session-manager-initialization-fails-with-status-0xc000026c/

  1. Boot with your original Windows XP CD. You need one which will allow you to get into the Recovery Console.
  2. Once booted, choose to use the Recovery Console, usually by pressing “r”.
  3. You may need to press “enter” here to choose a different keyboard layout, otherwise you might have a hard time typing the next commands.
  4. Choose which Windows installation you need to log into. if there’s only one on that machine, it will be “1″.
  5. Type in the Administrator password. Yes, there is one, you had to supply one during the Windows XP installation.
  6. Change folders using: cd WINDOWS\$NtUninstallKB925902$\spuninst
  7. Run this command in the folder: batch spuninst.txt
  8. If the command ran correctly, you should see a spuninst.tag file, using the “dir” command.
  9. reboot the computer.
Please try that if possible and report the results.
 

dustyjay

Jay
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Jan 23, 2003
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12,661
When you said you imaged your system, are you saying that you made an image of the drive with the os that was installed on this particular computer, or you have an image that was made on a different computer that you tried to restore to this computer?
 

mertes

Thread Starter
Joined
Dec 28, 2010
Messages
8
Well, the only problem is I don't have an XP install disc so recovery console is something I can't get into.

What we've done is that an image was created for us once an optiplex 745 was initially setup. Since then, we've used this image on hundreds of 745's without incident. To test the image after this particular computer failed to boot properly, I installed it on another 745 that was brand new and the image worked cleanly.

This is when I started to doubt the hardware in this machine. With most of the critical hardware replaced multiple times I'm finding myself at a loss as to why this is continuing to happen. I'm wondering if the BIOS is the problem and needs to be updated (though i don't see why if an identical machine works without a problem)
 

mertes

Thread Starter
Joined
Dec 28, 2010
Messages
8
Microsoft offers alot of troubleshooting for this error but, unfortunately, the methods they describe do not address the fact that this error occurs on boot-up and I cannot get a command prompt or boot into any other mode (safe mode, last known good config. etc.)
 
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