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Computer Restarts on Sleep and Hibernate. Win 10

Discussion in 'Hardware' started by alemberger, May 4, 2016.

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  1. alemberger

    alemberger Thread Starter

    Joined:
    May 4, 2016
    Messages:
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    My computer recently just stopped waking up from sleep/hibernate and restarts the computer. I have tried these things (in this order). I don't want to clean install all over again unless I have to and I really want to know what is causing the problem. When I press the button to turn the computer back on/awake, it flashes the ASUS logo and the computer restarts.
    1. Updated video drivers and tried disabling a few USB options (allowing system to sleep). It seems like the problem started a couple of weeks after I upgraded the video drivers using microsoft update. Intel has it's own driver update utility, but everytime I ran it the utility gave me two choices, neither of which worked. ("Not compatible with your PC). It's very frustrating.
    2. The BIOS is up to date (99% sure). Version 212. Unless they updated the BIOS without changing the number. I updated the BIOS shortly after Windows 10 came out, from the ASUS site.
    3. I have tried a upgrade Win 10 repair install.
    4. Refreshed the PC (keeping files).
    • I ran virus and malware scans in both normal and safe-mode, nothing found.
    ANY HELP WILL BE GREATLY APPRECIATED.

    EVENT LOG BELOW
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 5/3/2016 9:56:37 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: Laptop-Andy
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2016-05-04T04:56:37.789964900Z" />
    <EventRecordID>1641</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Laptop-Andy</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">4</Data>
    <Data Name="PowerButtonTimestamp">131068005813018608</Data>
    <Data Name="BootAppStatus">0</Data>
    </EventData>
    </Event>

    SYSTEM INFO - REQUESTED IN POST
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 6031 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
    Hard Drives: C: Total - 481857 MB, Free - 266990 MB; D: Total - 149277 MB, Free - 50765 MB; E: Total - 60845 MB, Free - 13677 MB;
    Motherboard: ASUSTeK COMPUTER INC., Q501LA
    Antivirus: Windows Defender, Disabled
     
    Last edited: May 4, 2016
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