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computer running slow +++ after Eset Smart Security install

Discussion in 'Windows XP' started by Shueygal, Sep 15, 2008.

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  1. Shueygal

    Shueygal Thread Starter

    Sep 15, 2008
    I hope I have posted this in the correct area, as this is my first posting. I have just installed Eset Smart Security 3.0.672.0. It found 6 problems, and I was happy about that. Sorry to say, that was this morning. Now my computer is running as slow as the proverbial "paint drying statement." Everything is slow. To make matters worse, I am on dial up, so it is even worse. Even when typing, it is delayed. What is the problem, and how can I fix it. Must confess, I am just a computer beginner, so go slow !
    Thanking you in advance.
  2. managed

    managed Trusted Advisor Spam Fighter

    May 24, 2003
    First Name:
    See if the Eset program put the 6 problems into Quarantine, if it did you could restore them one by one to see if one of them speeds your PC up.
  3. atnskyline

    atnskyline Banned

    Aug 7, 2008
    ok i looked at your pc specs. you have a pretty good processor, but the ram, needs to be updated, i suggest you max it out, maybe the eset securicy software needs more ram. was your pc always xp or was it 98 and upgraded.

    ok i looked up your pc, you have 800 something mb or ram, you should buy 4 gb of ram to replace it and max it ou. then if you have an older or another pc put the 800 in that.
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    This is the Gateway support and software site for your Gateway GT4015H Media Center desktop:


    That desktop comes with 1024 MB of PC3200 RAM. If the system properties window is showing 896 MB, that's because the integrated display adapter has 128 MB dedicated to it(896 + 128 = 1024).

    That desktop is capable of supporting up to 4096 MB of RAM, but 2048 MB is more than enough for Windows XP.

    http://www.crucial.com/store/listparts.aspx?model=GT4015H Media Center


    I'm not familiar with Eset Smart Security, so I can't comment on why it's bogging down your desktop.

    Can you post a HijackThis log here so we can see what programs are running in the background?

  5. Shueygal

    Shueygal Thread Starter

    Sep 15, 2008
    OK, first things first. I discovered that I had inadvertently installed Eset Smart Security for 32 bit, and I have 64 bit. So, I uninstalled the 32 bit version. The computer continues to run slower than before I had installed this program. What gives ? I realize that I could probable upgrade my Ram, but previously my computer just zipped along. It has always been an XP and not an upgraded 98. Here is the hijack log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:42:07 PM, on 15/09/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
    C:\Program Files\Internet Call Director\ICD.EXE
    C:\Documents and Settings\Owner.YOUR-7621F6621D\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner.YOUR-7621F6621D\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner.YOUR-7621F6621D\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner.YOUR-7621F6621D\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Program Files\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: Internet Call Director.LNK = C:\Program Files\Internet Call Director\ICD.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {8ad9c840-044e-11d1-b3e9-00805f499d93} (Java Plug-in 1.6.0_04) -
    O16 - DPF: {cafeefac-0015-0000-0002-abcdeffedcba} (Java Plug-in 1.5.0_02) -
    O16 - DPF: {cafeefac-0016-0000-0004-abcdeffedcba} (Java Plug-in 1.6.0_04) -
    O16 - DPF: {cafeefac-ffff-ffff-ffff-abcdeffedcba} (Java Plug-in 1.6.0_04) -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{4F606C04-BD7D-4092-8675-66215689954B}: NameServer =
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

    End of file - 5222 bytes

    Sorry for the length of this post, but was trying to answer all the questions as best that I could [feeble at best !!]
    Hope some of you great minds can figure this all out.
    Once again, thanks for your help.
  6. telecom69

    telecom69 Gone but never forgotten

    Oct 12, 2001
    Seems to me that if that program you installed is causing the slowdown then the best thing to do would be to un install it surely? Im not familiar with it at all,its the first I have heard of it in fact,why did you install it? are you using it as an antivirus,firewall or what?

    One thing you can try is something I did when I had a slowdown some months back,is to click on tools,then on manage add ons and then disable all the add ons except the Java one/s ,this worked for me .....
  7. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    The following don't need to automatically load and run:

    Click Start - Run, type in MSCONFIG, then click OK - "Startup" tab.

    Remove the checkmark from:


    Click Apply - OK, but don't restart yet.

    Click Start - Run, type in SERVICES.MSC, then click OK.

    Double-click on:

    Bonjour Service

    NVIDIA Display Driver Service


    Change the setting from "Automatic" to "Manual", then click Apply. You have to do one at a time.

    Close the Services window, then restart your computer.

    Place a checkmark in, then click OK when the SCU window appears on the desktop.


    I'm not familiar with Trojan Remover, and I question whether it needs to be running in the background and if it's bogging down your computer.


    Check the Add/Remove Programs list in the Control Panel and see if you have multiple versions of Sun Java Runtime Environment installed. The current non-beta version is

    Download and save the new version, uninstall all older versions, delete their leftover folders from C:\Program Files\Java, then install the new version.

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