Computer Running slow

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BradW

Thread Starter
Joined
Oct 4, 2006
Messages
47
can someone please help me to get it running normal again?
 

1002richards

Retired Trusted Advisor
Joined
Jan 29, 2006
Messages
5,333
Hi,
Please could you add a bit more detail? Operating system?

I think you need to post a HJT (HijackThis) log and let a qualified member (gold shield next to their name) take you through what needs to be done. I suggest you print off this guide, just in case ....
Please go no further than the stages listed here for now.


Using Hijackthis with the self-installer that puts it into Program Files for you:

go to Click here to download HJTsetup.exe


  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then save the log and then the log will open in Notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Once you've posted that log here you'll need to wait for a qualified member to take you through the next stages.

Richard.
 

BradW

Thread Starter
Joined
Oct 4, 2006
Messages
47
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:57:03, on 13/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\slmdmsr.exe
C:\WINDOWS\system32\svchost.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\PROGRA~1\SYNCRO~1\POS\H2O\cledx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.msn.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer
R3 - URLSearchHook: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {4B1B4465-9E29-4B7C-B6EC-A00CDCA89633} - (no file)
O2 - BHO: (no name) - {514A5C49-0C7D-42c3-A71B-38864A269B7A} - (no file)
O2 - BHO: (no name) - {53301152-F0CB-4A4F-8281-42D2EBE39DCF} - (no file)
O2 - BHO: (no name) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
O2 - BHO: {734a8ac9-dfa5-1228-5ee4-890b77908b5e} - {e5b80977-b098-4ee5-8221-5afd9ca8a437} - C:\WINDOWS\system32\nrdgyn.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: livetvbar Toolbar - {ad55c869-668e-457c-b270-0cfb2f61116f} - C:\Program Files\livetvbar\tblive.dll
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BMeb52afe8] Rundll32.exe "C:\WINDOWS\system32\jlnrungo.dll",s
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/se...0000045.00000119&d=00000082.00000097.000001cf
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u2-windows-i586-jc.cab
O16 - DPF: {A243F6C2-34D2-4549-BCCD-A7BEF759B236} (Seekford Solutions, Inc.'s ssiPictureUploader Control) - http://img.funtigo.com/images/uploader/ssiPictureUploader.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: nrdgyn.dll,avgrsstx.dll
O20 - Winlogon Notify: jkkIXnll - jkkIXnll.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Proxy Service (McProxy) - Unknown owner - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe (file missing)
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slmdmsr.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 7937 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,265
Brad:

Your computer is infected. You need to move this thread to the "Malware Removal & HijackThis Logs" section.

http://forums.techguy.org/54-malware-removal-hijackthis-logs/

-----------------------------------------------------------------

Is AVG 8 up-to-date with the latest definition files, and have you run a full scan with it?

-----------------------------------------------------------------
 

BradW

Thread Starter
Joined
Oct 4, 2006
Messages
47
yes, i did a scan on avg8 and it found 3 trojans and 2 hack.tools
i deleted them straight away but it still didnt sort my laptop out
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,265
OK. Move your thread as previously requested. You'll get more help there.

---------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,265
Click the "Report" link and then follow the directions when the next webpage appears.

----------------------------------------------------------------
 

cybertech

Retired Moderator
Joined
Apr 16, 2002
Messages
72,115
Please visit this webpage for instructions for downloading and running ComboFix.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.
 
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