Computer Running Very Slowly

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JetFoley

Thread Starter
Joined
Aug 18, 2018
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2
Hi,

My laptop is having a serious issue.
It is running very very slowly. Typing often takes 5+ seconds to register, and im getting 10-20 FPS on games.

Some information:
Asus X750J
Got given it by a friend of the family cause it was "broken"
Wouldn't load finished usually, crashed shortly after loading at best.

Turns out the charger was the wrong charger and wasn't providing enough juice to keep it running.
Bought new chrager
Turns out the "wrong charger" had damaged battery, wouldn't hold a charge AT ALL.
Bought new battery
Formatted computer just in case.
Currently runs, but very very slowly.
Battery still having issues "6% available (plugged in, not charging)"

I know my way around a comp, but not a tech guru. My next move was to update bios, but ima bit daunted by that.
 
Last edited by a moderator:

JetFoley

Thread Starter
Joined
Aug 18, 2018
Messages
2
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8076 Mb
Graphics Card: NVIDIA GeForce 840M, -2048 Mb
Hard Drives: C: 372 GB (299 GB Free); D: 537 GB (537 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X750JN
Antivirus: Windows Defender, Enabled and Updated
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,056
I've edited the title of the thread and your first post as we don't allow payment for services here. All assistance is provided on a volunteer basis and is entirely free. Offers for payment don't influence the level of assistance provided.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please follow the steps below to help troubleshoot your system.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times if any errors, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 4:

Run Chkdsk
  • Click on Start menu
  • Type command to start searching
  • Right click on command prompt in list and select Run as Administrator
  • Copy and Paste the command below into the command prompt and press Enter key

    chkdsk C:/r (Change to the correct driver letter if needed)
If the following message is displayed: Choose Y

"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

Step 5:
  • Click on Start menu
  • Type command to start searching
  • Right click on command prompt in list and select Run as Administrator
  • Copy and Paste the command below into the command prompt and press Enter key
  • This will create a file called ChkdskLog.txt on your desktop
  • Upload this file to your next reply
wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
 
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