1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer Running Very Slowly

Discussion in 'Hardware' started by JetFoley, Aug 18, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. JetFoley

    JetFoley Thread Starter

    Joined:
    Aug 18, 2018
    Messages:
    2
    Hi,

    My laptop is having a serious issue.
    It is running very very slowly. Typing often takes 5+ seconds to register, and im getting 10-20 FPS on games.

    Some information:
    Asus X750J
    Got given it by a friend of the family cause it was "broken"
    Wouldn't load finished usually, crashed shortly after loading at best.

    Turns out the charger was the wrong charger and wasn't providing enough juice to keep it running.
    Bought new chrager
    Turns out the "wrong charger" had damaged battery, wouldn't hold a charge AT ALL.
    Bought new battery
    Formatted computer just in case.
    Currently runs, but very very slowly.
    Battery still having issues "6% available (plugged in, not charging)"

    I know my way around a comp, but not a tech guru. My next move was to update bios, but ima bit daunted by that.
     
    Last edited by a moderator: Aug 19, 2018
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,673
    First things first. Please download and run the TSG System Information Utility on the laptop, and then post the results back to this thread, please.
     
  3. JetFoley

    JetFoley Thread Starter

    Joined:
    Aug 18, 2018
    Messages:
    2
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 8076 Mb
    Graphics Card: NVIDIA GeForce 840M, -2048 Mb
    Hard Drives: C: 372 GB (299 GB Free); D: 537 GB (537 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., X750JN
    Antivirus: Windows Defender, Enabled and Updated
     
  4. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,793
    Question: Are the charger and battery OEM replacements or just off the shelf replacements?
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,346
    First Name:
    Karen
    I've edited the title of the thread and your first post as we don't allow payment for services here. All assistance is provided on a volunteer basis and is entirely free. Offers for payment don't influence the level of assistance provided.
     
  6. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please follow the steps below to help troubleshoot your system.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times if any errors, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Download Process Explorer to your desktop
    • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    • In the View menu click on Select Columns
    • Check Verified Signer, Virus Total on Process Image Tab
    • Select the Process I/O tab and check Reads, Rights and click OK
    • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    • Double Click on the CPU Column to sort by highest CPU usage.
    • (Highest CPU Processes should be at the top once sorted properly)
    • Wait approximately a minute
    • Select Save or Save As from the File menu
    • Save SystemIdleProcess.txt to Desktop
    • Upload file to your reply
    Step 4:

    Run Chkdsk
    • Click on Start menu
    • Type command to start searching
    • Right click on command prompt in list and select Run as Administrator
    • Copy and Paste the command below into the command prompt and press Enter key

      chkdsk C:/r (Change to the correct driver letter if needed)
    If the following message is displayed: Choose Y

    "Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)"

    Step 5:
    • Click on Start menu
    • Type command to start searching
    • Right click on command prompt in list and select Run as Administrator
    • Copy and Paste the command below into the command prompt and press Enter key
    • This will create a file called ChkdskLog.txt on your desktop
    • Upload this file to your next reply
    wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1214660

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice