IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
I bought this computer about a year and a half ago as an interim measure between the death of my last self-built gaming machine and the birth of my next one. I must say that I have been surprised that it runs games as seamlessly and smoothly as it does. In other functions, though, it has slowed considerably, gradually over time. I have used several freeware apps to keep it relatively healthy, though I fear that I might not have helped as much as I might have hindered. I know that it needs to go through the cleaning process if someone is just willing to take me through it. Thanks.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200929042102.000000-480
Processor: AMD FX(tm)-6350 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0, CPU Count: 6
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon (TM) R7 360 Series
Hard Drives: C: 930 GB (685 GB Free); F: 269 GB (199 GB Free); G: 195 GB (166 GB Free);
Motherboard: ASUSTeK Computer INC. M5A78L-M/USB3, ver Rev X.0x, s/n 160674283300355
System: American Megatrends Inc., ver 120214 - 20141202, s/n System Serial Number
Antivirus: Avira Antivirus, Enabled and Updated
Let's see if we have better luck in Safe mode now.
1. Restart with Safe mode
Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
Choose Update and Security.
From the menu at the left, choose Recovery.
Under the title Advanced startup at the right, choose Restart now.
From the window that will appear choose Troubleshoot and then Advanced options.
Choose Startup Settings and then Restart.
Press number 5, for choosing Safe mode with networking.
You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.
2. FRST fix
NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
It seems that we will need some work here, more than expected.
Normal mode now.
Run Deployment Image Servicing and Management (DISM)
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
Enter the command below and press on Enter
Code:
DISM /Online /Cleanup-Image /RestoreHealth
Let the scan run until the end (100%). Depending on your system, it can take some time.
Please post here the result you got (a screenshot).
When DISM finishes, you can then run SFC from the same command prompt window, but full instructions as if starting fresh:
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
Enter the command below and press on Enter
Code:
sfc /scannow
Let the scan finish.
You will normally get one of the following results:
Code:
Windows Resource Protection did not find any integrity violations
Windows Resource Protection found corrupt files and successfully repaired them
Windows Resource Protection found corrupt files but was unable to fix some of them
Windows Resource Protection could not perform the requested operation
Let's try to run the fix from the Recovery Environment.
You will need a USB drive.
1. Preparation
Download FRST64 tool from here and save it in the USB drive.
Open a notepad window (Start > All Programs > Accessories > Notepad), copy and paste the following code in it, and name it as fixlist.txt. Change the Save as Type to All Files and save it in the USB drive where the FRST64 is. Be careful to select the whole content of the code below.
2. Enter System Recovery Options from the Advanced Boot Options
Start by shutting down your computer.
Press on the power button on the case to turn it on.
After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
Repeat the above process once again.
For the third time, turn on the computer and allow it to boot up.
If you completed the process correctly, a message saying Preparing Automatic Repair should appear.
In a few seconds, another message will appear stating Diagnosing your PC and Automatic Repair will open.
When you reach the Automatic Repair screen, click on Advanced Options.
At the next screen, select Troubleshoot.
When you see the next screen, select Advanced Options.
You will get the following options:
Startup Repair
Startup Settings
Command Prompt
Uninstall Updates
System Restore
System Image Recovery
Select Command Prompt.
Apply FRST fix from the Command Prompt
In the black window that will open, called command prompt, type notepad and press on Enter.
Notepad will open. Click on the File menu and select Open.
Click on Computer, find the letter for your USB Flash Drive, then close the window and Notepad.
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe) and press on Enter. As I told you before, run both of them if you are unsure about the architecture (x32 or x64) of your computer. Only the right one will run. IMPORTANT: Replace the letter e with the drive letter of your USB Flash Drive.
FRST will open.
Click on Yes to accept the disclaimer.
Click on the Fix button and wait for the scan to complete.
A log called fixlog.txt will be saved on your USB Flash Drive.
Sorry to be responding so late, but I had to wait for my wife to get home to push the switch as I am disabled and can't reach the computer. I completed the first step just fine, but try as we might, in about twenty tries, we were unable to get the desired result in the second step. Now what?
Right. I prepared the USB drive but then when we tried the second part, it would just go ahead with the boot sequence until it was fully on. Then that was it. The computer just sat there running.
No. We restarted the computer repeatedly, but each time it would simply continue its normal boot sequence to completion. I did not reach the Advance Boot Options screen or any other screen outside the normal boot sequence.
Not sure what you did and the script inside the fixlist appears in such a mess. However, let's hope that the "Not found" indication shows that the specific items were removed.
Please now start in normal mode and make another scan with FRST tool. I would like to see fresh logs, FRST and Addition.
I will be back to you tomorrow. Here it is 21:42 now.
Status
Not open for further replies.
You have insufficient privileges to reply here.
Related Threads
?
?
?
?
?
Tech Support Guy
9.9M posts
859.7K members
Since 1998
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!