Solved Computer runs very slow, and laggy

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punkybunge

Nola
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Jun 28, 2005
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120
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 4
Processor Count: 2
RAM: 3998 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 453 GB (421 GB Free); D: 11 GB (1 GB Free);
Motherboard: HP, 81BB
Antivirus: Avast Antivirus, Enabled and Updated

I bought a pc about a year ago and had it for a few months, it was slow and glitchy so I was allowed to return it and get another just like it, this one. it also is slow and laggy. My granddaughters pc is sitting on the same table next to mine and runs fine, so I know it's not the internet. It took 2 minutes for to get to this website. I don't know what I can do to find out what the problem is, I'm hoping you can help me.
 

flavallee

Frank
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Messages
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Capture.JPG

Your HP(unknown model name and model number and serial number) has a very weak processor, so it's not surprising it has the speed and performance of a turtle.
It's also running a third-party antivirus(Avast) instead of using its built-in antivirus(Windows Defender Security Center), so that may be adding to the problem.

There's no evidence your HP is infected and needs to be in the "Virus & Other Malware Removal" section, so I requested your thread be moved to the "Windows 10" section.

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Last edited:

punkybunge

Nola
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Joined
Jun 28, 2005
Messages
120
If that's what it is then, then we can just mark it solved. I just need to know what I'm, looking for when I look for a pc. I had no idea. They shouldnb't even sell them like this. lol thank you, Advice on what I should look for to get a better pc?
 

managed

Allan
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May 24, 2003
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15,076
I would uninstall Avast, it could speed the PC up.
 

flavallee

Frank
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I just need to know what I'm looking for when I look for a pc. I had no idea. They shouldn't even sell them like this.
It all depends on the type of computer you have and what you use it for.
Stay away from the low-cost low-end models with an Intel Celeron processor.
A model with an Intel Core i5 or Core i7 processor should do fine for you.
Take someone with you who's computer-savvy when you shop for a new one.
Don't rely on a computer store sales rep to sell you what you need.

Is your current computer a laptop/notebook or a desktop/tower or an all-in-one?
What model name and model number is it?

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punkybunge

Nola
Thread Starter
Joined
Jun 28, 2005
Messages
120
It all depends on the type of computer you have and what you use it for.
Stay away from the low-cost low-end models with an Intel Celeron processor.
A model with an Intel Core i5 or Core i7 processor should do fine for you.
Take someone with you who's computer-savvy when you shop for a new one.
Don't rely on a computer store sales rep to sell you what you need.

Is your current computer a laptop/notebook or a desktop/tower or an all-in-one?
What model name and model number is it?

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It is a HP all in one desktop
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,152
Unless you have a space issue or just prefer having an all-in-one, I would avoid buying another one.
Besides being more expensive than a desktop/tower, an all-in-one tends to have more hardware issues.
An all-in-one also does not have the hardware upgrade options that a desktop/tower does.

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flavallee

Frank
Trusted Advisor
Joined
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Messages
83,152
You're welcome. :)

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