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Solved Computer runs very slow, and laggy

Discussion in 'Windows 10' started by punkybunge, Jul 2, 2018.

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  1. punkybunge

    punkybunge Thread Starter

    Joined:
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    Nola
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 4
    Processor Count: 2
    RAM: 3998 Mb
    Graphics Card: Intel(R) HD Graphics, 1024 Mb
    Hard Drives: C: 453 GB (421 GB Free); D: 11 GB (1 GB Free);
    Motherboard: HP, 81BB
    Antivirus: Avast Antivirus, Enabled and Updated

    I bought a pc about a year ago and had it for a few months, it was slow and glitchy so I was allowed to return it and get another just like it, this one. it also is slow and laggy. My granddaughters pc is sitting on the same table next to mine and runs fine, so I know it's not the internet. It took 2 minutes for to get to this website. I don't know what I can do to find out what the problem is, I'm hoping you can help me.
     
  2. flavallee

    flavallee Trusted Advisor

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    Capture.JPG

    Your HP(unknown model name and model number and serial number) has a very weak processor, so it's not surprising it has the speed and performance of a turtle.
    It's also running a third-party antivirus(Avast) instead of using its built-in antivirus(Windows Defender Security Center), so that may be adding to the problem.

    There's no evidence your HP is infected and needs to be in the "Virus & Other Malware Removal" section, so I requested your thread be moved to the "Windows 10" section.

    --------------------------------------------------------------
     
    Last edited: Jul 2, 2018
  3. punkybunge

    punkybunge Thread Starter

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    If that's what it is then, then we can just mark it solved. I just need to know what I'm, looking for when I look for a pc. I had no idea. They shouldnb't even sell them like this. lol thank you, Advice on what I should look for to get a better pc?
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    I would uninstall Avast, it could speed the PC up.
     
  5. flavallee

    flavallee Trusted Advisor

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    It all depends on the type of computer you have and what you use it for.
    Stay away from the low-cost low-end models with an Intel Celeron processor.
    A model with an Intel Core i5 or Core i7 processor should do fine for you.
    Take someone with you who's computer-savvy when you shop for a new one.
    Don't rely on a computer store sales rep to sell you what you need.

    Is your current computer a laptop/notebook or a desktop/tower or an all-in-one?
    What model name and model number is it?

    -----------------------------------------------------------------
     
  6. punkybunge

    punkybunge Thread Starter

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    It is a HP all in one desktop
     
  7. flavallee

    flavallee Trusted Advisor

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    Unless you have a space issue or just prefer having an all-in-one, I would avoid buying another one.
    Besides being more expensive than a desktop/tower, an all-in-one tends to have more hardware issues.
    An all-in-one also does not have the hardware upgrade options that a desktop/tower does.

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    Lanctus likes this.
  8. punkybunge

    punkybunge Thread Starter

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    thank you for all the information
     
  9. flavallee

    flavallee Trusted Advisor

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    You're welcome. :)

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