computer say printer not connected

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kat1213121

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Jan 27, 2015
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whenever i go to print something it says printer not connected and won't print anything how can i fix this
 

flavallee

Frank
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What's the brand name and model name and model number of the printer?

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I'm not familiar at all with the Mac operating system, so my input here is limited.

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flavallee

Frank
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it s a HP photosmart 6520 and the MODEL # CN353254GF
HP Photosmart 6520 e-All-In-One Printer

It has a software driver package for Mac 10.6, 10.7, 10.8, 10.9, and 10.10.

You didn't advise what Mac version your computer is running, and you didn't advise if you installed the software driver package for that printer.

The "Troubleshooting" and "How to" sections may be helpful to you.

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flavallee

Frank
Trusted Advisor
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my computer is running osx 10.9
Here is the software driver package for that printer for the Mac 10.9 operating system.

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