Computer seems working constantly without stoping!

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chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
The cursor of my computer started to show the blue colored "working in progress" turning circle at all time, about a week ago. I thought that it was because the ipod window opened all the time. I closed all the tabs and windows and restarted (I don't normally turn the computer off when not in use). I ran all the anti-virus program and did some cleaning, but the turning circle is still present at all time.

Can someone tell me what the possibilities to cause this condition?

Thanks
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
How much RAM on that computer?


1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, disable the UAC and run HijackThis again.
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:17:10 PM, on 11/9/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.19088)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\System32\bgsmsnd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\SFT\GuardedID\GIDD.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\Artsy\Downloads\HijackThis.exe
C:\Program Files\Constant Guard Protection Suite\IDVault.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.1.0\PriceGongIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\Windows\system32\bgstb.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBit0.dll
O2 - BHO: Constant Guard Protection Suite (COM) - {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\Program Files\Constant Guard Protection Suite\NativeBHO.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBit0.dll
O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\Windows\system32\bgstb.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [hpbdfawep] C:\Program Files\HP\Dfawep\bin\hpbdfawep.exe 1
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [bgsmsnd.exe] C:\Windows\system32\bgsmsnd.exe
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [GIDDesktop] C:\Program Files\SFT\GuardedID\gidd.exe /s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Constant Guard.lnk = C:\Program Files\Constant Guard Protection Suite\IDVault.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O15 - Trusted Zone: http://*.pps.tv
O15 - Trusted Zone: http://*.ppstream.com
O15 - Trusted Zone: http://*.webscache.com
O15 - ESC Trusted Zone: http://*.pps.tv
O15 - ESC Trusted Zone: http://*.ppstream.com
O15 - ESC Trusted Zone: http://*.webscache.com
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: CGPS Service (IDVaultSvc) - White Sky, Inc. - C:\Program Files\Constant Guard Protection Suite\IDVaultSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

--
End of file - 8537 bytes
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
That's not the amount of RAM.

Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.

In the System section, under Memory (RAM), you can view the amount of RAM your computer has.
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
LOL, Phantom.... I am so dumb, but I am not blond... LOL

The RAM is 3.00 GB
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
Phantom, as soon as the start-up programs finished loading in the safe mode, the cursor appears to be NORMAL. No turning/running circle appeared. Now, I am back to normal mode, the turning circle is back
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Try a Clean Boot procedure to hopefully isolate an application causing the issue. Run it for both Services and Startup items.
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
Phantom, I just did Clean Boot. Now the circle disappears. So... what was the problem before, too many start-up programs running? If so... I have not added more start-up programs to run automatically at the start-up; why would it cause the problem? Also, if it was still the problem, all the start-up programs should have finished running after a week, right? LOL Just joking, but seriously why?

Thanks
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
If you follow each step carefully, the goal is to isolate one application. It's a process of elimination until you can find the program messing with your system...

The whole process may take around 30 minutes or so.
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
So.. that means I have to repeat this Clean Boot process...

Phantom, I followed exactly what you suggested me to do, yet I don't really understand what and how Clean Boot was doing. To me (please bear with me, not only do I have a low IQ, but also I am not much of a computer geek...), checking and unchecking some of the functions does not seem doing much or "Clean Booting" much to my computer... However, it does make the running circle go away...
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
So.. that means I have to repeat this Clean Boot process...

Phantom, I followed exactly what you suggested me to do, yet I don't really understand what and how Clean Boot was doing. To me (please bear with me, not only do I have a low IQ, but also I am not much of a computer geek...), checking and unchecking some of the functions does not seem doing much or "Clean Booting" much to my computer... However, it does make the running circle go away...
Step 2: Enable half of the services

  1. Follow steps 1a and 1b to start the System Configuration utility.
  2. Click the Services tab, and then click to select the Hide all Microsoft services check box.
  3. Click to select half of the check boxes in the Service list.
  4. Click OK, and then click Restart.
Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

  1. Perform a clean boot by repeating step 1.
  2. Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.
  3. Click OK, and then click Restart.
Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
http://support.microsoft.com/kb/929135/en-us


As you can see, there's a lot to do... :D

Being in Clean Boot with everything disabled seems to fix your issue. You must now determine what program or process is causing your computer to constantly be working, with the process of elimination of Services and Startup items.

By the way, you don't need a large IQ to do this. Look at me! :D
 

chueh

Thread Starter
Joined
Sep 27, 2008
Messages
352
Laugh my head off 3 times!!!!!!! Right.... you don't even have a face on your icon, LOL

Funny..... I got you! Yeah, I thought I was done after the first step! yes, I saw the many steps on the link you gave me. I will follow you advice. Even if you don't have a high IQ, at least your help and advice is SWEET (y) Thanks much... Once everything works fine, I will mark this thread CLOSED.

THANK YOU
 
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