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Computer seems working constantly without stoping!

Discussion in 'Windows Vista' started by chueh, Nov 9, 2011.

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  1. chueh

    chueh Thread Starter

    Joined:
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    The cursor of my computer started to show the blue colored "working in progress" turning circle at all time, about a week ago. I thought that it was because the ipod window opened all the time. I closed all the tabs and windows and restarted (I don't normally turn the computer off when not in use). I ran all the anti-virus program and did some cleaning, but the turning circle is still present at all time.

    Can someone tell me what the possibilities to cause this condition?

    Thanks
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    How much RAM on that computer?


    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, disable the UAC and run HijackThis again.
     
  3. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    341
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:17:10 PM, on 11/9/2011
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.19088)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Windows\System32\bgsmsnd.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\SFT\GuardedID\GIDD.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\rundll32.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Users\Artsy\Downloads\HijackThis.exe
    C:\Program Files\Constant Guard Protection Suite\IDVault.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.1.0\PriceGongIE.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\Windows\system32\bgstb.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBit0.dll
    O2 - BHO: Constant Guard Protection Suite (COM) - {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\Program Files\Constant Guard Protection Suite\NativeBHO.dll
    O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\prxtbBit0.dll
    O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\Windows\system32\bgstb.dll
    O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
    O4 - HKLM\..\Run: [hpbdfawep] C:\Program Files\HP\Dfawep\bin\hpbdfawep.exe 1
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [bgsmsnd.exe] C:\Windows\system32\bgsmsnd.exe
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [GIDDesktop] C:\Program Files\SFT\GuardedID\gidd.exe /s
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Global Startup: Constant Guard.lnk = C:\Program Files\Constant Guard Protection Suite\IDVault.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O15 - Trusted Zone: http://*.pps.tv
    O15 - Trusted Zone: http://*.ppstream.com
    O15 - Trusted Zone: http://*.webscache.com
    O15 - ESC Trusted Zone: http://*.pps.tv
    O15 - ESC Trusted Zone: http://*.ppstream.com
    O15 - ESC Trusted Zone: http://*.webscache.com
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: CGPS Service (IDVaultSvc) - White Sky, Inc. - C:\Program Files\Constant Guard Protection Suite\IDVaultSvc.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

    --
    End of file - 8537 bytes
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
     
  5. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    341
    453 GB Thanks
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
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    That's not the amount of RAM.

    Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.

    In the System section, under Memory (RAM), you can view the amount of RAM your computer has.
     
  7. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
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    LOL, Phantom.... I am so dumb, but I am not blond... LOL

    The RAM is 3.00 GB
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Restart your computer in Safe Mode.

    Still having trouble in that mode?
     
  9. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    341
    Phantom, as soon as the start-up programs finished loading in the safe mode, the cursor appears to be NORMAL. No turning/running circle appeared. Now, I am back to normal mode, the turning circle is back
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Try a Clean Boot procedure to hopefully isolate an application causing the issue. Run it for both Services and Startup items.
     
  11. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
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    Phantom, I just did Clean Boot. Now the circle disappears. So... what was the problem before, too many start-up programs running? If so... I have not added more start-up programs to run automatically at the start-up; why would it cause the problem? Also, if it was still the problem, all the start-up programs should have finished running after a week, right? LOL Just joking, but seriously why?

    Thanks
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    34,796
    If you follow each step carefully, the goal is to isolate one application. It's a process of elimination until you can find the program messing with your system...

    The whole process may take around 30 minutes or so.
     
  13. chueh

    chueh Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
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    So.. that means I have to repeat this Clean Boot process...

    Phantom, I followed exactly what you suggested me to do, yet I don't really understand what and how Clean Boot was doing. To me (please bear with me, not only do I have a low IQ, but also I am not much of a computer geek...), checking and unchecking some of the functions does not seem doing much or "Clean Booting" much to my computer... However, it does make the running circle go away...
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
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    http://support.microsoft.com/kb/929135/en-us


    As you can see, there's a lot to do... :D

    Being in Clean Boot with everything disabled seems to fix your issue. You must now determine what program or process is causing your computer to constantly be working, with the process of elimination of Services and Startup items.

    By the way, you don't need a large IQ to do this. Look at me! :D
     
  15. chueh

    chueh Thread Starter

    Joined:
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    Laugh my head off 3 times!!!!!!! Right.... you don't even have a face on your icon, LOL

    Funny..... I got you! Yeah, I thought I was done after the first step! yes, I saw the many steps on the link you gave me. I will follow you advice. Even if you don't have a high IQ, at least your help and advice is SWEET (y) Thanks much... Once everything works fine, I will mark this thread CLOSED.

    THANK YOU
     
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