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Computer showing non existant drives

Discussion in 'Hardware' started by Soratrox, Jul 19, 2009.

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  1. Soratrox

    Soratrox Thread Starter

    Jul 19, 2009
    System: Dell XPS 600 (2005)
    CPU SPEED (GHZ):3.013
    SYSTEM MEMORY (GB):0.998
    HARD DISK SIZE (GB):149.002

    A few days ago I completely wiped my Hard Drive to get rid of some serious malware and the annoying amount of useless crap I had stored on my system. Everything seemed to be working fine, and then I suddenly started having BSOD errors. The stop code was 0xD1, with no listed .sys files, minidumps were also unhelpful, giving me:

    Probably caused by: Uknown_image (Analysis_Inconclusive)

    Since 0xD1 is a driver issue I checked up on all my device drivers and made sure they were up to date.

    The crashes first started when I was installing a game (I don't really remember which) and the crashes now happen occasionally when I launch games like World of warcraft or L4D. And it -always- crashes when I attempt to launch Battlefield 2 or 2142.

    I noticed a day or two ago what is probably the source of the error. For some reason when I open my computer, it shows that I have two CD/DvD drives one lsited as D: the other as F:. And two CD-RW drives, one listed as E: and the other as G:. I only have one CD/DvD drive and one CR-RW, so clearly something odd is happening here. Device manager only shows two drives, and the drives are connected (i.e. I put a disk in my DvD drive and it shows the disk as being in both D: and E:)

    After seeing this it made more sense that the crash always happen if I try to launch Battlefield, (It requires a disk to play) but don't always happen with my other games.

    Event Viewer confirms that the crashes are associated with a Disk drive error, when I launch something and get a BSOD, two errors come up in the event log:

    Type:Error Date:7/19/2009 Time:2:03:59 PM Source:LDMS Category: None Event:3023 User: N/A

    Both are listed as that, but the two have different details, one appears to be my CD/DvD drive, the other my CD-RW.

    "The Logical Disk Manager Service failed while registering for device handle notifications on device \\?\ide#cdromsony_dvd-rom_ddu1615____________________fds1____#5&6f68fe4&0&0.0.0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}. Win32 Error: 1381."


    "The Logical Disk Manager Service failed while registering for device handle notifications on device \\?\ide#cdromsony_cd-rw__crx217e_____________________1ds2____#5&6f68fe4&0&0.1.0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}. Win32 Error: 1381."

    I went to update the drivers for two the drives, and wasn't able to, the driver installer for the CD-RW says that the only disk drives on my computer are the fake and real DvD drives. The DvD driver starts, but then when I click install, gives me an error, or sometimes has the same problem as the CD-RW driver and doesn't recognize that I even have the drive.
  2. hulkinator


    May 4, 2009
    You could try using Device Manager to uninstall/remove both drives, and then shut off your machine and unplug them. When restarting verify that no CD/DVD drives show in Explorer. After that power down again and plug the drives back in and Windows should autodetect and reinstall them for you.
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