computer shuts down by itself

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-AnDi-

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Jan 18, 2005
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Hi. I've been using Adobe Photoshop for awhile now and I seem to have a serious problem. Sometimes, when I'm using it, the computer just restarts without any error. This happened to me a few times. I tried Norton Virus Scanner, Adaware, Defragment, and System Restore. But sadly... it still doesn't work...


It happened again when I was using spy bot and listening to music... what is the problem?? Help me PLEASE!


How can I fix this problem? :(

Help will be greatly appreciated. :D
 
Joined
Aug 13, 2004
Messages
25
Did you change the video driver, over-clock, change memory, the computer just don't just start acting wierd just like that. If you want help you need to tell us what was the last thing u did.
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
This sounds a bit like an overheating problem,how soon after booting up does the problem occur? check round the back of the computer for any build up of dust round any vents you can see,can you hear the fan running OK?
 

-AnDi-

Thread Starter
Joined
Jan 18, 2005
Messages
32
myluvnttl said:
Did you change the video driver, over-clock, change memory, the computer just don't just start acting wierd just like that. If you want help you need to tell us what was the last thing u did.
the last thing i did was just opening up photoshop and edititing some picture

this happened to me about 2 months ago too but i ignored it after i did system restore

and i did nothign to it other than adding a surround sound system with a santa cruz pci card. but it has happened before installing the sound card.

This sounds a bit like an overheating problem,how soon after booting up does the problem occur? check round the back of the computer for any build up of dust round any vents you can see,can you hear the fan running OK?
the computer is cool and fine. it happened only when i use photoshop or the other time, it happened when I was listening to music while scanning for spyware with spybot. The back of the computer is fine with the fan running good as new without as dust.
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
Go here and download this to its own folder (important)away from the desktop,perhaps My Documents? then post a log back here for analysis .....
 

-AnDi-

Thread Starter
Joined
Jan 18, 2005
Messages
32
telecom69 said:
Go here and download this to its own folder (important)away from the desktop,perhaps My Documents? then post a log back here for analysis .....
sry to ask but download what??
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
In short,it shows whats running on your computer and whatever little nasties that may be hiding in there causing problems,hundreds of people submit these logs in these forums daily ......
 

-AnDi-

Thread Starter
Joined
Jan 18, 2005
Messages
32
but i already have spy bot and adaware and used those arent they the same?

alrite im downloading
 

-AnDi-

Thread Starter
Joined
Jan 18, 2005
Messages
32
Logfile of HijackThis v1.99.0
Scan saved at 8:21:39 PM, on 2/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\tbctray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kim\My Documents\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00001015-A15C-11D4-97A4-0050BF0FBE67} (NetmarbleStarter15 Class) - http://www.netmarble.net/game/NMStarter15.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {207048D8-A40B-4505-AE24-92FF13BEB269} (myDancerCTL Class) - http://web.spaceillusion.com/help/myDancer1014.cab
O16 - DPF: {2931566C-B8A6-46C5-BF4D-E6AB9251E953} (Nexon Package Manager Control) - http://file.nx.com/activex/public_new/nxpm.cab
O16 - DPF: {36F46B1E-11B7-4221-B4F7-F1FC9687E7F6} (MBox Control) - http://kr.music.yahoo.com/m_box/component/mbox.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {85AF9A98-3423-45E4-8BAD-85645F16AC31} (P3 Bugs VoD Loader Class) - http://player.bugs.co.kr/install/mv/p3bvset.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {92E82FBB-DA00-41E0-ABFE-95482E21A4F6} (NMTransX Module) - http://download.netmarble.com/NMChatX/NMTransX.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
O16 - DPF: {9BED3AC7-E6D4-43E7-B8A1-1FA502F639E1} (XTools Control) - http://player.bugs.co.kr/install/mv/XTools.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab31267.cab
O16 - DPF: {BCA9A936-F557-408E-8301-D5B2B302EFD6} (SiUpdaterCtrl Class) - http://web.spaceillusion.com/help/iDanceUpdater1010.cab
O16 - DPF: {BF628973-1E86-4D0E-B42C-EDDECFFABDBC} (Bugs AoD Class) - http://player.bugs.co.kr/install/bugsLoader20041018.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://desync.com/nsvplayx_vp6_aac.cab
O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} (NPKCX Control) - http://guard.gunbound.net/nProtect/keyCrypt/npkcx.cab
O16 - DPF: {DAB3E929-B0B3-4537-A9CF-27B66D6B7A75} (Upload Control) - http://folder.jjang0u.net/deliver/cab/1,0,0,19/jjangx.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

















thats the log file lol
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
No, They do get rid of spyware etc agreed and are best used BEFORE using the hijack method ....you dont have to submit the log if you dont want to,its your choice .....
 

telecom69

Gone but never forgotten
Joined
Oct 12, 2001
Messages
9,807
I see you submitted the log,good news is there is nothing bad in there except perhaps view manager,see below what this forum thought about it

Spyware, can be uninstalled through Add/Remove
Jesse Really annoying spyware, monitors web usage, pop-up windows.
Ocvist Used to display 3D views of computers for example. Probably not dangerous but not harmless either. Certainly spyware, installs without user's knowledge.
Jimmy spyware
Spyware by ViewPoint-Do not allow to access the net. See also: Link
Big D Not sure how dangerous this is but I know that my firewall alerted me to the attack and when I clicked on details it said that Roadrunner located about 30 mins from Wash D.C. was trying to utilize this program. Sounds like Roadrunner with their all seeing eye is using spyware to me.
OmegaAsh Spyware, but not dangerous. Installs with AOL Instant Messenger. Not annoying, but still unwanted
Nao Most people most likely get this file from AOL Instant Messenger....
dave Part of Viewpoint Media Player which is installed w/ AIM I believe. Probably listed somewhere in the liscense agreement but who cares. It's just annoying when something installs w/o asking me first. I think this can be classified as adware - working it's way to being spyware.
this appeared on my computer randomly - never installed it personally. It accesses the internet on its own every 5 minutes on my computer - I tried to research it, didn't like what I found and deleted it. Get rid of this program if it is on your machine, it does nothing good and can only be spyware.
Bob Spyware
paul do an uninstall, kill AOL program, delete Viewpoint folder and all contents

If you decide you dont want it too run hijack again and tick the following and have hijack FIX THEM after closing any open windows

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

You will need to boot into SAFE MODE to delete this also

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
 
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