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Computer shuts down when rendering a video

Discussion in 'Windows 7' started by tricon7, Oct 29, 2011.

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  1. tricon7

    tricon7 Thread Starter

    Joined:
    Jun 13, 2004
    Messages:
    214
    I use Corel VideoStudio Pro X3 video editing program on this Windows 7 Samsung laptop. I've enjoyed the program to edit video clips and haven't had any problems - until now. Once I edit a clip, I convert it from a VSD (I believe) file to something Youtube can read, like MPEG-4 (HD). It begins rendering, and once it gets to about 5% my computer inexplicably shuts down. It's done it three times in a row now. I can't even use this expensive program if I can't convert the file. Am I doing something wrong or is it a Windows 7 thing?
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Your computer is probably not configured to restart after a crash, and create minidumps. Windows cannot create a dump file (Memory.dmp) in which to write debugging information.

    First,

    How to Configure Windows to Create Minidump Files

    Then,

    Please post a few of your latest minidump files. They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

    Windows will compress (zip) the file and save the new zipped file in the same location.

    If you get an Access Denied error, disable the UAC.
     
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