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computer shuts down

Discussion in 'Hardware' started by quenosabe, Apr 22, 2015.

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  1. quenosabe

    quenosabe Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    39
    Hi!

    I dont kmow if this is the right forum to post this, as of today my computer keeps shuting down after running some programs, one was while playing video, it started to play but after a few seconds the computer shut down, this also hapened while upgrading adw cleaner.

    I tried runing it insfe mode and it did not shut down, it displayed the following message: "unknown error", I tried switching browsers but it still shut down.

    Since I am not very literate in computing, I do not know what type of problem thisis, Help anyone?

    Here are the results of the tsg scan:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3062 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 76216 MB, Free - 35947 MB;
    Motherboard: ECS, G31T-M7
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  2. Frost_WD

    Frost_WD Western Digital Representative

    Joined:
    Apr 7, 2015
    Messages:
    88
    Hi quenosabe,


    Is there a BSOD when the PC shuts down, and if there is one could you give us the code you see?
    Such problems could be caused by a number of thing, so for now I would recommend running a stress test on your system. Also you can reseat all you components and clean up any dust build up while at it :).
    I thing it highly unlikely to be a hard drive problem, however, just to be on the safe side you could run a brand specific diagnostic tool on your drive and post the SMART status here after the extended test.
    There are other third party software tool for diagnostics, but the once from the manufacturer of the drive know it's firmware best and thus yield the most accurate results.
    Also, check your “Windows event viewer” for anything unusual at the time of the crashes. Another place to look is the resource manager – see if anything is hitting 100%. Updating your OS and all driver wouldn't hurt.
    Another thing to try would be a full malware scan.


    Keep me posted,
    Frost_WD
     
  3. quenosabe

    quenosabe Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    39
    Hi Frost, no error warnings, it just shuts down as if you unpluged it from the wall.

    Is this what you were looking for on the windows event viewer?

    Crítico 23/04/2015 09:33:22 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 22/04/2015 09:18:36 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Advertencia 22/04/2015 09:18:36 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 22/04/2015 09:18:36 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Error 22/04/2015 08:56:32 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 22/04/2015 08:56:32 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 22/04/2015 08:39:04 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 22/04/2015 08:39:04 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Crítico 22/04/2015 08:31:31 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 22/04/2015 07:48:03 p.m. Diagnostics-Performance 200 Supervisión del rendimiento de apagado
    Advertencia 22/04/2015 07:48:02 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 22/04/2015 07:48:02 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 20/04/2015 09:31:32 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 20/04/2015 09:31:32 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 20/04/2015 09:31:32 p.m. Diagnostics-Performance 200 Supervisión del rendimiento de apagado
    Advertencia 19/04/2015 09:11:33 p.m. Diagnostics-Performance 200 Supervisión del rendimiento de apagado
    Crítico 19/04/2015 09:11:31 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 18/04/2015 01:59:18 p.m. Diagnostics-Performance 200 Supervisión del rendimiento de apagado
    Advertencia 18/04/2015 01:59:18 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Advertencia 18/04/2015 01:59:18 p.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 18/04/2015 01:59:18 p.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque
    Advertencia 18/04/2015 11:46:07 a.m. Diagnostics-Performance 101 Supervisión de rendimiento del arranque
    Crítico 18/04/2015 11:46:07 a.m. Diagnostics-Performance 100 Supervisión de rendimiento del arranque

    Sorry it´s in spanish, theyre all warning and critical
    They also refer to MsMpEng.exe and svchost.exe, since I cnt make heads or tails about this info maybe you need the details on each warning and error?
     
  4. Frost_WD

    Frost_WD Western Digital Representative

    Joined:
    Apr 7, 2015
    Messages:
    88
    Hi there,


    Sorry for the late reply. I find that information rather strange – events 100 (200 and 300) in log mean that Windows has started up, shut down or resumed from standby (sleep or hibernation) and you are having the problem while the PC is active. The 101 event is hinting that an application is causing the error and it took too long to start up/respond. Still, those errors are connected to stand by/hibernation.
    I would suggest terminating the .exe files you mentioned and testing whether or not the system crashes again. Also, be sure to run a malware scan as it sounds like that might be the root of the problem. Make sure that your anti-malware software is up to date (that goes for all drivers as well :) ). Other than that, could you upload a screen shot of your resource manager? I'm interested to see if there are any programs using unusual amounts of resources.
    You could also try to restore your PC with a system restore to a time when you didn't have the problem. Here is more information on the matter: http://windows.microsoft.com/bg-bg/...ur-pc-undo-system-changes-with-system-restore


    Keep me posted,
    Frost_WD
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,752
    First Name:
    Frank
    That computer appears to be 5 - 6 years old, so let's make sure there isn't an issue with its operating system.

    Do the following in it.

    -------------------------------------------------------------

    Download MGADiag and save it to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button, then leave the MGADiag window open.

    Return here, then paste the log in your next reply.

    -------------------------------------------------------------
     
  6. quenosabe

    quenosabe Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    39
    Hi Frost, I tried running malwarebytes, it detected nothing but did not finish since the computer quit on me.
     
  7. quenosabe

    quenosabe Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
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    Hi Frank, I will try and do so as you advised, as soon as I get home...
     
  8. quenosabe

    quenosabe Thread Starter

    Joined:
    Apr 17, 2012
    Messages:
    39
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {829F1800-0A63-4CDF-9D64-46DFC18824B2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\launcher.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{829F1800-0A63-4CDF-9D64-46DFC18824B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3496288630-2471091443-2000126851</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>G31T-M7</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100301000000.000000+000</Date></BIOS><HWID>82B83507018400F8</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar Montañas (México)(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65968</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7601.17514

    Nombre: Windows(R) 7, Ultimate edition
    Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Id. de activación: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00426-00178-926-600006-02-2058-7600.0000-1022011
    Id. de instalación: 007380543243890166362900825601164003650495119822140772
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: HYRR2
    Estado de la licencia: con licencia
    Recuento de rearmado de Windows restante: 4
    Hora de confianza: 24/04/2015 06:10:00 p.m.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:21:2015 15:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAeqjm1jR12meqdkjkvktot0hF7sM6LFNmRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 030110 APIC1935
    FACP 030110 FACP1935
    HPET 030110 OEMHPET
    MCFG 030110 OEMMCFG
    OEMB 030110 OEMB1935
    GSCI 030110 GMCHSCI
    SSDT DpgPmm CpuPm
    SLIC ACRSYS ACRPRDCT
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,752
    First Name:
    Frank
    If that computer is a factory-brand one, advise us what brand name and model name and model number it is.

    If that computer is a custom/home-made one, it appears to have a ECS EliteGroup G31T-M7 motherboard.

    --------------------------------------------------------------

    I'm not an expert in reading MGADiag logs, but the Windows 7 Ultimate 32-bit in your computer appears to be an OEM SLP (original equipment manufacturer system locked pre-installation) copy from a factory-brand computer.

    That's probably one reason why you're having shutdown issues with it.

    I've requested a MGADiag log expert to intervene.

    --------------------------------------------------------------
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,369
    First Name:
    Karen
    We do need the make and model please.
     
  11. quenosabe

    quenosabe Thread Starter

    Joined:
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    Messages:
    39
    The computer was custom built, and yes it is a ECS G31T-M7
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,752
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    Cookiegal appears to be off-line right now, so you need to wait until she replies to you.

    ----------------------------------------------------------------
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
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    First Name:
    Karen
    If it's custom built then you cannot use an Acer OEM key so the operating system is not genuine.

    We do not assist with software that's not genuine so you'll have to reinstall Windows using a valid license.
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
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    Thanks, K.

    I suspected it was an Acer OEM copy, but I wasn't sure.

    --------------------------------------------------------------
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,369
    First Name:
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    You're welcome.

    Since there's nothing more we can do here I'll close this thread.
     
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