Computer shutting down when I start Guild Wars 2

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

WingRider

Thread Starter
Joined
Aug 8, 2002
Messages
247
I've been looking at a friends computer, trying to figure out what's going on. His computer runs okay otherwise - he had a heat issue that we just fixed by getting him a better case. (The video card was running around 72 degrees C, the CPU at about 53 degrees C. It runs about 45 degrees for the Video card and 35 for the CPU after replacing the case and taking it out of where he had it).

What happens, though, is that the computer runs fine until he tries to load Guild Wars 2. It gets through patching and character selection, but when it begins loading the game proper, it powers off. No preamble or warning, and, even though logs are turned on, no log from windows about a crash. I have no idea where to go from here, so any ideas would be appreciated.

Things that we have checked:

Ran a couple different memory checkers, no problems.
Ran GPU-Z, Arena.net team said that the GPU results were running fine.
Ran CPU-Z, Arena.net team didn't see any problems there, either.

Including DXDiag here, can try to include other info if it'll help.

Computer specs:
Windows 7 64 bit
AMD Premium 9950 Quad Core Processor 2.6 Ghz
8 GB Ram
GeForce GTS 250 (4 GB)
 

Attachments

Joined
Aug 5, 2007
Messages
775
Do you know what type of power supply is being used?
(Should be at least 450w for that video card.)
 
Joined
Dec 6, 2003
Messages
1,938
A 450 Watt would work, until you take that processor and 8 GB of RAM into consideration. You need a decent 550 minimum.

I had the exact same problem with a AMD 4850 and a 435w power supply. I ended up upgrading to 750w and all problems went away. (I now use a GTX 660 Ti.)
 

WingRider

Thread Starter
Joined
Aug 8, 2002
Messages
247
I know it's a 550W power supply. We're doing some testing with that, next, I think. Have to put my power supply or something into his computer, but it should tell us something.
 

Tanis

Shane
Joined
May 29, 2006
Messages
4,086
Agree with others, check the PSU. You need a quality 550w PSU ideally as said, so something like a Corsair (not builder series), OCA, PC Power and Cooling, Seasonic to name a few good makes. Don't get a cheap unit, they really arent worth the risk especially for a gaming machine.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top