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Computer shutting off, freezing with certain games.

Discussion in 'Games' started by Vegasera, Jun 30, 2017.

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  1. Vegasera

    Vegasera Thread Starter

    Jun 30, 2017
    So, over the past few months I've been having an issue with crashing/freezing. I can't be certain that I'm not experiencing two separate issues, so I'll just include what causes and doesn't cause crashes/freezes.

    • Ran OCCT Stress tests. Power Supply test and CPU tests shuts off the computer after about 30-60 seconds. It almost seems like an overheat shut down but the temperature reports roughly 50 C at the moment it crashes. GPU Stress test ran for 60 minutes without a crash.
    • Several games cause crashes like the above anywhere between 20 minutes to several hours of play time. Games I know that follow this behavior: The Witcher 3, Space Engineers, Factorio, XCOM 2, Kerbal Space Program
    • Disgaea PC Version causes a freeze after about 5-10 minutes. Unsure if it's the same issue as above since it's a solid freeze and not similar to an overheat shutdown. Can't replicate this with any other games.
    • I used to be a streamer, but Xsplit causes these crashes quite often. (Streaming is high CPU load)

    Things I've done to try to figure out where a hardware issue might lie:
    • Removed and replaced power supply with a known working version. Crashes persisted.
    • Removed each stick of ram and tested. Crashes persisted.
    • Replaced GPU with a (extremely old) known working card. Crashes persisted.
    • Disconnected and reconnected all of the wiring, to check for loose connections. Crashes persisted.
    • I unfortunately have no way of testing the CPU or Mobo separately in this same style.
    The event viewer has been entirely useless. Events dont seem to be saved for up to a half hour prior to a crash.
    I've also updated every driver in the device manager trying to see if any of those were out of date. None were.

    Here's the SysInfo:

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD FX(tm)-9370 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 16348 Mb
    Graphics Card: AMD Radeon R9 200 Series, -2048 Mb
    Hard Drives: C: 297 GB (103 GB Free); D: 1862 GB (626 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., 990FXA-UD3
    Antivirus: Windows Defender, Enabled and Updated
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    You have a very power-hungry gaming system.
    What's the brand name and complete model number and wattage of the power supply unit(PSU) in it?

    I've requested your thread be moved from the "Windows 10" section to the "Games" section.
    You should be able to get better help from the experts there.

  3. Vegasera

    Vegasera Thread Starter

    Jun 30, 2017
    PSU is an EVGA SuperNOVA 850W. This power supply is only about a year old.
    I originally put my question here because this seems more like a hardware issue to me, and I didn't see a hardware section anywhere (at first, but apparently I'm blind at nearly 1:00 AM, lol).
  4. Vegasera

    Vegasera Thread Starter

    Jun 30, 2017
    One of the most common solutions to this problem that I've seen is to replace the PSU. (Under the assumption that both of my PSUs are faulty...) Are there any tests I can do to determine if it's the PSU that's the problem? Or perhaps some test to determine if some other hardware component is the issue?
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