1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer slow, audio/video skipping

Discussion in 'Windows XP' started by FlameAce, Oct 5, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. FlameAce

    FlameAce Thread Starter

    Joined:
    Oct 5, 2011
    Messages:
    4
    Hello,

    A few days ago I noticed that my laptop was taking a long time to start up. I use Windows XP, and when I turned it on my computer it took about a minute to even get to the "Welcome" part. And then, you know that jingle that plays everyday Windows starts up? The sound cracked and skipped, it was like I was listening to a scratched up CD. It took a long time for my desktop icons to appear as well as the icons that appear on the right side of my taskbar.

    Here are some details of my laptop:

    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 3

    ASUS
    EeePC
    Intel(R) Celeron(R) M
    processor 900MHz
    900 MHz 504 MB of RAM
    Physical Address Extension

    Then, I tried watching a video on Youtube. Sure enough, the audio was skipping like crazy. I didn't pay as much attention to the video (most of the videos I watch online are songs with just a still picture), but I watched several others and the video did seem to be lagging as well, though the audio for what it's worth is worse.

    I have Microsoft Security Essentials, and I ran a scan. It found hundreds of trojans. I don't know to copy a list of the ones it found to this post, but most of the trojans look similar to this: Exploit:Java/CVE-2010-0842.AN I removed all of them, ran another scan, and this time only a handful of trojans showed up. I removed those too. I ran a third scan, and my computer seems to be clean. And yet, all of the problems I've been experiencing remain.

    More info: I've been keeping track of how much CPU usage my computer is using while watching say, a Youtube video. The CPU, while watching the video, jumps from 4-7% to anywhere from 40% to 100%. As I said before, the audio and video lags a lot, particularly when the CPU usage spikes to 90-100%. I deleted quite a bit of junk on my computer, mostly programs I never use, old documents, pictures, etc. This seemed to help a little with the audio skipping problem, as I can get videos to play without it skipping too much now. It still does it though not as much as before, and my laptop is still slow (especially when starting up).

    I was told to try running HijackThis, and to see what it turned up. It didn't have anything check marked and didn't advise me to remove anything. Here's the log:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:36:42 PM, on 10/5/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\EeePC\ACPI\AsTray.exe
    C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe
    C:\Program Files\EeePC\ACPI\AsEPCMon.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\igfxext.exe
    C:\Program Files\PCPitstop\Info Center\InfoCenter.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ASUS\EeePC\Asus Power Management Utility\Asus Power Management Utility.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [AsusTray] C:\Program Files\EeePC\ACPI\AsTray.exe
    O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe
    O4 - HKLM\..\Run: [AsusEPCMonitor] C:\Program Files\EeePC\ACPI\AsEPCMon.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Info Center] C:\Program Files\PCPitstop\Info Center\InfoCenter.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - Global Startup: Asus Power Management Utility.lnk = ?
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\John Aragon\Start Menu\Programs\IMVU\Run IMVU.lnk
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1248469303265
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1248469266406
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - AppInit_DLLs:
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    So I'm pretty much at a loss here on what could be causing my laptop's audio/video problems and general slowness. Any suggestions on what the problem is, and what I can do to fix it? If there are any other details I could provide please say so, and in return please be as detailed in your answers as possible. I'm no computer geek (pretty much why I came here).

    Thanks!
     
  2. pyritechips

    pyritechips Gone but Never Forgotten

    Joined:
    Jun 2, 2002
    Messages:
    26,907
    First Name:
    Jim
    You may consider hitting the report button and request that this be moved to the security forum where one of our gold shields can analyze your log. You may still have an infection.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,220
    First Name:
    Derek
  4. FlameAce

    FlameAce Thread Starter

    Joined:
    Oct 5, 2011
    Messages:
    4
    That actually helped a lot. My computer is starting up quickly like it used to, and Youtube videos are no longer skipping. I also ran a scan with AVG and fixed a ton of registry errors and picked off a couple of viruses that were still there. And I cleaned out my computer quite a bit, cleaned out a bunch of programs I never use and deleted a bunch of old documents/pictures.

    The one thing that's still sort of a problem, though. The opening Windows XP jingle that plays every time it starts up still skips. And my computer is still kinda slow right after Windows XP starts up, ie. it takes a while for Firefox to open up. Once I start using the internet though my computer starts going faster.

    Thanks a lot for helping me guys, all the problems I was having are pretty much fixed. Just a few minor things left (the stuff I mentioned above) and I'm ready to go.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    Besides the fact that it's gotten very bloated and can be problematic, another reason why I discourage people from installing and using AVG 2011 or AVG 2012 is because it now comes with a file and registry cleaner.

    I caution you about using any kind of registry cleaner/booster/optimizer/tuneup program.

    They will do nothing to improve speed, but what they can do is damage the Windows operating system and break certain programs.

    ---------------------------------------------------------

    Your HiJackThis log is showing Microsoft Security Essentials installed.

    Did you replace it with AVG?

    --------------------------------------------------------
     
  6. FlameAce

    FlameAce Thread Starter

    Joined:
    Oct 5, 2011
    Messages:
    4
    Nope, I had both installed at one point, but I un-installed AVG right after I scanned and repaired problems on my computer with it.
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    Go here to download and save AVG Remover(32bit) 2012, then close all open windows first, then double-click the saved tool to run it.

    If all goes well, it'll remove all the leftover file and registry "debris" of AVG.

    -------------------------------------------------------

    Considering that computer has a low-end Intel Celeron 900 MHz processor and only 512 MB of RAM, you can't expect it to have good results with videos and other system-hungry functions.

    Most of the startup entries in Start - Run - MSCONFIG - OK - "Startup" tab can be unchecked and prevented from auto-loading and running in the background.

    -------------------------------------------------------
     
  8. FlameAce

    FlameAce Thread Starter

    Joined:
    Oct 5, 2011
    Messages:
    4
    OK, thanks. I'll do what you said.

    On a side note, for what it's worth, I had never had any problems watching videos before a few days ago. They always played just fine, like they are now. But again, thanks to you and everyone who helped me. (y)
     
  9. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,220
    First Name:
    Derek
    just in case there is any hidden malware

    follow advice here and post the logs those programs make

    if I see any signs, then I will move to malware removal, otherwise I will leave it to Flavalee to continmue helping you
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1020873

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice