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New Computer slow. Have to reset each time I open a window

Discussion in 'Virus & Other Malware Removal' started by sportsmom2x2, Nov 1, 2019.

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  1. sportsmom2x2

    sportsmom2x2 Thread Starter

    Joined:
    Sep 3, 2007
    Messages:
    159
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 8
    RAM: 8050 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 212 GB (17 GB Free); D: 24 GB (16 GB Free);
    Motherboard: LENOVO, LNVNB161216
    Antivirus: Windows Defender, Disabled

    The last two days, my computer is running extremely slow. It will not let me open Google Chrome without doing a restart. This is the same when I try to open Facebook.
    Also, my C port will not recognize my card reader. These are new problems in the last 2 days. I would appreciate any help that you can provide me.
    Thank you
    Pam Lowe
     
  2. sportsmom2x2

    sportsmom2x2 Thread Starter

    Joined:
    Sep 3, 2007
    Messages:
    159
    Additional Information. I was able to run a Kaspersky Anti-Virus program, and it did not find anything. Today I tried to run my Adwcleaner. It opened and then turned off. It would not allow me to run. I have not added anything different in the last two days, proceeding these problems.
     
  3. sportsmom2x2

    sportsmom2x2 Thread Starter

    Joined:
    Sep 3, 2007
    Messages:
    159
    Ran FRST 64 But file too large to copy and paste. I hope it is ok to add it this way.
     

    Attached Files:

  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,109
    First Name:
    Frank
    The hard drive in your Lenovo appears to be about 92% full, so that's one reason why it's having slowness issues.
    I'm guessing it's loaded with installed apps and/or personal data.

    You posted in the "Virus & Other Malware Removal" section, so a specialist will need to help you.
    This section is very busy, so be patient until one replies.

    ----------------------------------------------------------------
     
  5. sportsmom2x2

    sportsmom2x2 Thread Starter

    Joined:
    Sep 3, 2007
    Messages:
    159
    Thank you
     
  6. sportsmom2x2

    sportsmom2x2 Thread Starter

    Joined:
    Sep 3, 2007
    Messages:
    159
    Attempted to remove Kaspersky Anti-Virus program, including using their utility. It would not remove the program???
    Seems my computer is in a real mess.
     
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