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computer starting problem in normal mode

Discussion in 'Hardware' started by Manan14, May 7, 2019.

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  1. Manan14

    Manan14 Thread Starter

    Joined:
    May 7, 2019
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, 32 bit
    Processor: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 1789 Mb
    Graphics Card: Intel(R) G41 Express Chipset, 766 Mb
    Hard Drives: C: 24 GB (6 GB Free); D: 110 GB (93 GB Free);
    Motherboard: ASUSTeK Computer INC., P5G41T-M LX
    Antivirus: None
    Question: my computer doesn't start in normal mode. It runs in normal mode. please help me to solve the problem.
     
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,669
    It doesn't start in Normal Mode but it runs in Normal Mode? Sorry, I'm confused here. If it won't boot in Normal Mode, how can it run in that state?
     
    plodr likes this.
  3. Goddess-Bastet

    Goddess-Bastet

    Joined:
    Apr 26, 2019
    Messages:
    84
    First Name:
    Virginia
    Your question is confusing - do you mean your PC is stuck in safe mode & you cannot access normal mode?
    If that is the case try this:
    Try booting your machine with Windows 10 installation media
    At the Install screen, click on "Repair" on the lower left.
    Then Troubleshoot.
    Advanced.
    Select Command Prompt and type in the following:
    bcdedit /deletevalue {default} safeboot
    If that gives an error, use:
    bcdedit /deletevalue {current} safeboot
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    Besides the fact it doesn't have Service Pack 1(SP1) as part of it, you appear to have a questionable copy of Windows 7 Ultimate 32-bit in your computer.
    Before we can help you any further, you need to do the following:
    Download MGADiag and save it to your desktop.
    Double-click on MGADiag.exe to launch the program.
    Click "Continue".
    Ensure that the "Windows" tab is selected (it should be by default).
    Click the "Copy" button, then leave the report window open.
    Paste the report back here in your next reply.

    If that's a factory-brand computer and not a self-built one, also advise us what brand name and model name and model number it is.

    ---------------------------------------------------------------
     
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