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Computer tells me there is 2 things wrong with my computer

Discussion in 'Windows 7' started by bridgett_sheldon, Jul 3, 2011.

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  1. bridgett_sheldon

    bridgett_sheldon Thread Starter

    Joined:
    Jul 3, 2011
    Messages:
    1
    keeps popping up with a blue screen that says these are what is wrong with my computer how can I fix it
    C:/Window/Minidump/070211-30232-01.dmp
    C:/users/bridgettandchris`s/AppData/Local/Temp/WER-59186-0sysdata.xml
     
  2. nvrsummer2

    nvrsummer2

    Joined:
    Jun 17, 2004
    Messages:
    471
    Toward the top of the blue screen error message it should say STOP: 0x0xxxxxx

    Tell us what the STOP error message code is.

    You can also try removing all external devices. Have you installed any new ones?

    How long does the computer operate before the message kicks in?

    You can try running a chkdsk from a command prompt to see if its corrupted files causing it.

    Click on the start button, type cmd, click on cmd.exe when it pops up in the box.

    now type chkdsk /f /r. If it doesnt accept it type just chkdsk /r

    It will ask if you want to dismount, type y

    it will tell you it has to run at next restart, close the command prompt and restart computer. It will run through the chkdsk and report back when done. Sometimes it just restarts and comes back to the desktop.

    You should also download and run Malwarebytes from malwarebytes.org. Make sure to update it and just do a quick scan first. If theres a high level of infections you may need to do more clearing out.

    Start with all that and report back
     
  3. davehc

    davehc Retired Trusted Advisor

    Joined:
    Oct 4, 2006
    Messages:
    2,059
    First Name:
    David
    They are probably referring to the one fault. The .dmp was created, because it dound a fault. The fault is the second line.
    You can safely go to C:/users/bridgettandchris`s/AppData/Local/Temp/ and delete the offending file. In fact you can delete all in there. But better is to export (copy and move) the whole lot soemwhere safe first - just in case. I clear out the folder on a weekly basis.
     
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