Computer to printer problem

[flinttim]

I picked up the [email protected] virus last weekend. Loaded up new Norton SystemWorks and all seems to be going well. EXCEPT, and I do not know if this is related but I cannot use my printer since then. When I try to print something I get a prompt about not being able to connect to the LPT1 port and the computer not being able to communicate with the printer. I have checked all I know to check but am very frustrated. Even hooked up different printer and it's driver , still the same . Maybe it's the virus remnants or some other glich but it all started the same time or thereabouts. Any help would be very deeply appreciated. Thanks in advance and thanks for this site. Tim

 

[rkselby98]

Try to reinstall the drivers for the printer and also remove the printer port from the device managaer and then reinstall the printer port also.

 

[flinttim]

Rick I have reloaded the driver several times and nothing.
<"remove the printer port from the device managaer and then reinstall the printer port also."> Bear with me I'm green as grass. How do I do this ?

 

[rkselby98]

No problem, I was new at one time also and a lot of times I still feel that way.

Go to My Computer and right click, then click on properties, and a new window will open.

Click on the device manager tab and scroll down to ports and click on the Plus sign (+) and it will expand, highlight the printer port and then click remove.

Reboot and when it reboots it should pick up the printer port and reinstall it.

If not go into control panel, add new hardware and install printer port from there.

 

[flinttim]

Yep , had a red X on the LPT1 port . Done deal. Thanks Rick. I'll probably be back