computer types slow

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chewie1012

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A friend called and said his computer keyboard was working very slow. He has to hold each key down for about 3 seconds before a character is typed. I had him run adaware spybot and hijack this. Afterwards it seemed a bit faster but is still a problem. Do you know why this might be?
Jerry
 

chewie1012

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This computer is confusing us. I went out to look at this system. It worked fine for an hour and a half or maybe longer and then yesterday it started moving sluggish again. They restarted and it worked fine for a few hours and then slowed up again. They tried to restart and it froze at the windows is shutting down screen. Does this sound like anything in particular?
Jerry
 

chewie1012

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Candy and Anyone Else reading,
Well I removed the nic that was part of the phone management system and the computer still got to where it was slow. I am not sure if there is a way to test the ram without having it professionally tested. It doesn't seem like a heat issue as the system is pretty clean. It is a pentium III 733 with 448 mb of ram. I am going to post a hijack log here. I think the system is pretty clean. I went to trendmicro and did a virus scan. The system came back clean.
Logfile of HijackThis v1.98.2
Scan saved at 11:01:22 AM, on 9/16/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Staff\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

Thanks,
Jerry
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Norton will slow it down. You might turn it off for a test.

Also check cpu temp in the bios setup when it starts to slow down.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
Candy,
Its really weird. It will stop doing everything and then in a minute or so it will perform the last three functions you tried. Like taskmanager the startmenu and explorer will all pop up.
 

chewie1012

Thread Starter
Joined
Dec 27, 2001
Messages
1,062
The one program which is an emulation type software will not run in safemode because it s com port connection. I tried to do safemode with networking no luck.
I am going to take some different memory out there and try that.
Thanks
Jerry
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
I guess what I was getting at, does the same slowdown happen in safe mode......perhaps it may not be related to that software.
 
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