1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer very slow, tried everything.

Discussion in 'General Security' started by tennisace, Oct 30, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. tennisace

    tennisace Thread Starter

    Joined:
    Aug 19, 2009
    Messages:
    23
    Deleted temp files, history, etc. Used RegistryBooster & Registry Mechanic, Kaspersky, Ad-Aware, Super Anti-spyware. Used Add-Removal to delete several programs to clear some room on HD. Can't figure what else I can do. Computer is slow on almost every application.

    Please make suggestions. Thanks.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Please click here to download and install the HijackThis installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Get rid of all those registry cleaner/booster/optimizer programs you have and don't use them anymore. They do nothing to improve speed and performance. What they do is break certain programs and damage the operating system.

    Post a HijackThis log, as requested. Make sure to close all open windows before you run a HijackThis scan.

    --------------------------------------------------------------
     
  4. tennisace

    tennisace Thread Starter

    Joined:
    Aug 19, 2009
    Messages:
    23
    Hi Phantom,

    Here is the log file of my scan:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:14:31 AM, on 10/30/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16915)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe
    C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Lexmark 3100 Series\lxbrbmon.exe
    C:\Program Files\Registry Mechanic\RegMech.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
    C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    C:\Program Files\Lexmark 3100 Series\lxbrcmon.exe
    C:\Program Files\Comcast Universal Caller ID\Comcast Universal Caller ID.exe
    C:\Program Files\Secunia\PSI\psi.exe
    C:\AAGroup\WebServer\WebServer.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Browser Defender\BDTUpdateService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Mozy\mozybackup.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\MICROS~4\Office12\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\office12\offlb.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Browser Defender\PCTBrowserDefender.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - (no file)
    O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Browser Defender\PCTBrowserDefender.dll
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [LXBRKsk] C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe
    O4 - HKLM\..\Run: [Lexmark 3100 Series] "C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe"
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HPWU_MPM_Agent] C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\mpm.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [avp] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [InstantTray] C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
    O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe /DropDisc
    O4 - HKUS\S-1-5-21-3191633657-606532061-2919929824-500\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'Administrator')
    O4 - HKUS\S-1-5-21-3191633657-606532061-2919929824-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Administrator')
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - Startup: Comcast Universal Caller ID.lnk = C:\Program Files\Comcast Universal Caller ID\Comcast Universal Caller ID.exe
    O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
    O4 - Startup: webserver.lnk = C:\AAGroup\WebServer\WebServer.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
    O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Favorites Finder - {7BEE99D8-664B-495d-AFAC-A0892B2876A7} - C:\Program Files\Favorites Finder\FavoritesFinderBar.dll (HKCU)
    O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
    O16 - DPF: {0D062C61-F69C-11D6-A718-00C0F02CC8EE} (FISERV FIPSCO Report Viewer) - https://lpss.amerus.com/amu/reports/control/amurptview.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
    O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} - http://www.symantec.com/techsupp/activedata/nprdtinf.cab
    O16 - DPF: {3D4C3992-ABD6-4F85-9A1B-8568E3B4DB3E} (FISERV FIPSCO Insmark Interface Class) - https://lpss.amerus.com/amu/InsMark/imkctl.cab
    O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
    O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
    O16 - DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_ind.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127202276812
    O16 - DPF: {7B62F6EE-D046-11D3-9C5E-0060082627F7} (TWDownloader Class) - https://pluto.conseco.com/download/TWDownload.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} (DDRevision Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://allianzlife.webex.com/client/T26L/event/ieatgpc.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{2FF9FD75-78DB-4A24-BE5B-AB9F9F1724E3}: NameServer = 4.2.2.2,4.2.2.3
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll,C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~2\kloehk.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
    O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Browser Defender\BDTUpdateService.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: MozyHome Backup Service (MozyBackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
    O23 - Service: SymantecAntiBotAgent - Unknown owner - C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABAgent.exe (file missing)
    O23 - Service: SymantecAntiBotWatcher - Unknown owner - C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABWatcher.exe (file missing)
    --
    End of file - 15351 bytes
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Download and run the Norton Removal Tool. Norton is notorious for various conflicting issues when not properly uninstalled.

    Uninstall Windows Search 4.0 (SearchIndexer.exe). It's known to slow down computers significantly.

    When all is done, if you're still experiencing the same problems, consider the following:

    You have too many Startup applications loading with Windows and too many processes running in the background. This can significantly increase your Startup time and affect overall performance.

    You should definitely trim down your Startup list. Other than your security software, very few applications need to load with Windows at startup.

    Click on Start > Run > and type msconfig.

    Under the Startup tab, uncheck all unnecessary applications. Use these three websites to help you decide which items to uncheck:

    Simply copy and paste the .exe files you see at the end of your HijackThis log's 04 (Startup) entries one by one.

    1-
    System Lookup (my favorite - for this one, you can paste the whole 04 entry)

    2-
    PC Review - Startup Files Database

    3-
    Startup Applications List

    Remember, a lot of applications can be started manually when needed.

    A list of names and files will appear. At the end of each entry, you'll notice a symbol:

    Y = Normally leave to run at start-up

    N = Not required - often infrequently used tasks that can be started manually, if necessary

    U = User's choice - depends whether a user deems it necessary

    X = Malware, spyware, adware, or other potentially unwanted items

    ? = Currently unknown status

    Make sure to choose the correct information in the list, relating to the actual programs installed on your computer. Do not be alarmed by red "Xs" pointing to malware, especially if I haven't seen any in your HijackThis log. I do check before recommending this trimming.

    Example:

    Copy the following entry from your HijackThis log:

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    Paste it in this website: 1-
    System Lookup

    Now
    here is what you get. On line #7, you'll see the Name (QuickTime Task), the Filename (Qttask.exe), the Description and at the end of the line, you'll see a N, meaning Not required - often infrequently used tasks that can be started manually, if necessary.So, you can without a doubt uncheck it from your Startup list.

    After rebooting, when the small System Configuration Utility window appears, ignore the message. Put a check mark in that window, then click OK.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    You have Malwarebytes Anti-Malware and SUPERAntiSpyware both installed, which is good. Update their definition files, run a "quick scan" with them, then allow them to fix EVERYTHING they find.

    Get rid of Lavasoft Ad-Aware and PC Tools Registry Mechanic.

    -----------------------------------------------------------------
     
  7. tennisace

    tennisace Thread Starter

    Joined:
    Aug 19, 2009
    Messages:
    23
    Hi Phantom & flavallee, Thanks for both of your suggestions. I had trouble with downloading the Norton Removal Tool so I called Symantec and they took over my CPU and got rid of everything from Symantec on my CPU. I went through and unchecked about 7 apps from my Windows Startup.

    I contacted Kaspersky and they had me run an analyzer product they have that they said was more in depth than HijackThis. They will be contacting me soon to give me suggestions from their perspective.

    I was going to remove Windows Search 4.0 (SearchIndexer.exe) but it said that if any programs depend on Windows Search 4.0 that they might not work properly after it is removed. Should I still remove it?


    I've updated and run Malwarebytes Anti-Malware and SUPERAntiSpyware.

    My computer is still slow. Should I be looking at stopping some of the processes that are running in the background? I have 37MB on a 40MB HD. Can I move my applications from the 40MB HD to the 160MB that has 100MB of free space? Would that cause any problems if I did that?

    Can I go into my registry and remove programs (like Mozy) that have been removed but still have residual information on the registry and any other places like the folder for Program Files or under Documents and Settings/All Users/Application Data or under Documents and Settings/All Users/Start Menu/Programs or Documents and Settings/Default User/Application Data or under Documents and Settings/my name/Application Data?


    Is there anything else that you can think of that I can do to help make my computer faster?

    Thanks for all your help. Rob
     
  8. tom1344

    tom1344

    Joined:
    Jan 4, 2009
    Messages:
    135
    clean install of windows again (with backup of course) will help, especially if you have been running windows for 2 or more years.
     
  9. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Did you select and fix EVERYTHING they found? Can you post their scan logs here?

    ----------------------------------------------------------------

    Since you've done several things since posting a HijackThis log, you need to post an updated new log.

    ---------------------------------------------------------------

    When I uninstall programs, I go into the C:\Program Files folder after a restart and then delete their leftover folders - if they're still there.

    --------------------------------------------------------------
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    You don't need Windows Search 4.0.

    You can also uncheck more than 7 entries from your Startup list.

    You don't need:

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

    O4 - HKLM\..\Run: [LXBRKsk] C:\PROGRA~1\LEXMAR~1\LXBRKsk.exe

    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

    O4 - HKLM\..\Run: [HPWU_MPM_Agent] C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\mpm.exe

    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

    O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H

    O4 - HKCU\..\Run: [InstantTray] C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe

    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    Mozy is still running on your computer. It shows in your running processes and in your services.

    If you can still see it in your Add or Remove programs, remove it after booting in Safe Mode. Or, you can try removing it with the free Revo Uninstaller.
     
  12. tennisace

    tennisace Thread Starter

    Joined:
    Aug 19, 2009
    Messages:
    23
    Hi everyone, thanks for all your suggestions. I think they are starting to help but there is still a problem. Here is where I'm at.

    flavallee
    When I did a scan with HijackThis I did not select it to Fix EVERYTHING because Phantom010 said not to on their first post. Should I now rescan with HijackThis and click on Fix Everything? If so, I can then repost the updated scan log. I went into the C:\Program Files folder after a restart and deleted any leftover folders.

    Phantom010
    I deleted Windows Search 4.0. I also unchecked a total of 19 apps in the Start Up. I can't get Mozy out of my computer with add/remove or Revo Uninstaller. It doesn't show up in either to uninstall. I tried to delete the folders from Documents and Settings and from Program Files and it wouldn't let me delete anything from either place. Suggestions? I went to Safe Mode but I didn't know how to delete it from there.

    My computer is still slow. Should I be looking at stopping some of the processes that are running in the background? I have 37MB on a 40MB HD. Can I move my applications from the 40MB HD to my 160MB HD that has 100MB of free space? Would that cause any problems if I did that?

    Is there anything else that you can think of that I can do to help make my computer faster?

    Thanks again for all your help. tennisace.



     
  13. peck1234

    peck1234

    Joined:
    Aug 27, 2008
    Messages:
    1,256
    Do a complete system format... then you don't have to deal with any of this...
     
  14. tennisace

    tennisace Thread Starter

    Joined:
    Aug 19, 2009
    Messages:
    23
    Hi peck1234, this is probably a good idea but I have some concerns. I don't have a copy of Windows XP since it came installed on my Dell computer. In addition, I'm concerned that I would lose some applications on my C: drive that I may have lost the CD's to reinstall them. That's a lessor concern though. I keep thinking that there may be other consequences from reformatiing my C: drive. I do have a D: drive with plenty of room on it. Should I be concerned about anything if I did reformat it?
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    You didn't read my reply carefully. I was referring to Malwarebytes and SUPERAntiSpyware.

    ---------------------------------------------------------------
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/872916