1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Computer will not detect router

Discussion in 'Networking' started by mukbar, Apr 20, 2011.

Thread Status:
Not open for further replies.
  1. mukbar

    mukbar Thread Starter

    Apr 20, 2011
    My fiancé just reinstalled Windows XP Home Edition last night as his computer was virus-ridden and it was becoming impossible to use. It took a couple times for the computer to even pick up the Windows disc, but fourth time lucky and it was good to go. Once reinstalled we tried to get everything checked and download some anti-spyware etc, but it wouldn't pick up the router. The router is wireless, but connects to his computer via a cable. The router is a Netgear 54 MPBS Wireless Router, DG834G v3. We have been told that the computer should just automatically pick up the router, but the only way it will allow us to try and connect is via a dial up connection. Help please?!

    PS - not very computer literate so go easy on me :p thanks :)
  2. pedroguy


    Jan 28, 2001
    Welcome to TSG:
    Generally over a re-install this kind of problem is a driver issue.
    But a lot of things we will need to look at to make any determination at all
    Any error msgs ?
    Let start with the basics:
    Tips on setting up broadband connection, courtesy of Johnwill

    You don't need any setup disk to configure a broadband router.

    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:


    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>


    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    Let&#8217;s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
  3. Rockn


    Jul 29, 2001
    And since they have reinstalled Windows, my guess would be that the drivers have not been installed for the wireless card and probably other devices in the computer as well. Go to Control Panel > System > Hardware tab > Device manager. If there are items listed with a yellow exclamation mark you need to go to the manufacturers web site and download the appropriate drivers and install them.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/992474