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Computer will not shut down! Please Help!!!

Discussion in 'Windows XP' started by cardei, Jun 7, 2012.

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  1. cardei

    cardei Thread Starter

    Joined:
    Jun 7, 2012
    Messages:
    3
    Computer will not shut down
    My computer will not shut down restart, log off or do anything short of a cold shutdown.
    It is damaging my computer every time I have to do a cold shutdown!
    A process called logonui.exe may be preventing me from shutting down; for a split second when I attempt to shut down it jumps to the top of the processes list and then disappears.
    these are the errors that I found in the event viewer system section:

    Errors:
    "the attempt to reboot YOUR-4F1261A8E5 failed"
    "the attempt to power off YOUR-4F1261A8E5 failed"
    "the device, \Device\Harddisk0\D, has a bad block."

    System info:
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) CPU 2.93GHz, x86 Family 15 Model 4 Stepping 1
    Processor Count: 1
    RAM: 503 Mb
    Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
    Hard Drives: C: Total - 144836 MB, Free - 123885 MB; D: Total - 7773 MB, Free - 2204 MB;
    Motherboard: ASUSTek Computer INC., Guppy
    Antivirus: AVG Anti-Virus 2012, Updated: Yes, On-Demand Scanner: Enabled

    Please help!
    -cardei

    P.S. Let me know what info may be missing that you would need in order to help me!
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Better run chkdsk /r on your drives or get a test from the drive manufacturer. Your hard drive may be failing. Hopefully, you have a recent system backup.

    Try HD Tune on the drive. Uncheck the box under Error Scan where it says "Qucck" so it will do a complete scan.
     
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