Computer will only boot in safe mode

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Benjovi

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Jan 31, 2013
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I am working with Windows XP. Each time I try to log on my computer, it gets stuck on the Windows screens (blue with loading bar going from left to right). It never goes any further. The only way I can log in is in safe mode.

Previously I could do a System restore to an earlier date which I did about 5 fives, but now, even that does not work anymore!

My Norton anti-virus has not been updated, could that be the problem? If you ask me if a program was downloaded and is causing problem, with 4 kids using the computer, I could not tell you lol

Thank you!
 

Benjovi

Thread Starter
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Thanks, I've already tried the option of Last Known Good Configuration with no results.

But I will try to updated Norton and I'll see from there.

Thanks
 

flavallee

Frank
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May 12, 2002
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82,266
If 4 kids have been using that computer and have been downloading and installing "who knows what" and have been using unsafe computing habits, there's a good chance it's infected or corrupted.

Your best option may be to do a clean reinstall of Windows and get a fresh start with it.

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Benjovi

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I have thought of that also but I do not have the original disk to install Windows XP.

Furthermore, will I not lose everything saved on my computer?
 

flavallee

Frank
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82,266
I have thought of that also but I do not have the original disk to install Windows XP.

Furthermore, will I not lose everything saved on my computer?
What's the brand name, model name, and model number of that computer?

Yes, a clean reinstall would cause all your personal data to be lost.

Windows can become corrupted and hard drives can fail.

That's why it's a good idea to keep your personal data backed up in some reliable external media.

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Try "safe mode with networking" as advised.

This allows you to start in safe mode and still maintain an internet connection.

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Benjovi

Thread Starter
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Jan 31, 2013
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6
I will start by trying to upload an updated version of Norton in Safe Mode and do a full scan and then try to restart the computer in normal mode.

Thanks for all your help!
 

Benjovi

Thread Starter
Joined
Jan 31, 2013
Messages
6
I loaded a new Norton version, did a scan, it found some virus, cleaned them, try to do a normal logging and I am still getting the same problem, stuck on the windows screen!!!!!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,266
I've only done it in normal mode and not in safe mode with networking, so I'm not sure if you can complete the entire process, but try it anyway.

Download and save and then install the free version of

Malwarebytes Anti-Malware 1.70.0.1100

SUPERAntiSpyware 5.6.0.1014

Make sure to update their definition files during the install process.

Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

After they're installed and updated, restart the computer.

Run a QUICK scan with each of them.

When each scan is finished, select and remove EVERYTHING they found.

Restart the computer, if prompted to, so the removal process can finish.

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