Computer won't load log-in page

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iamciarae

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May 8, 2018
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Hello, I was editing a video and the program froze for a long while so I decided to restart my laptop normally as it usually works. But this time as my laptop restarted, it showed the brand of the laptop as normal and as it got to the next section which was the log in it couldn't load. All I see is a loading icon. I left it to try and load for 30 minutes to an hour but still the same result. I tried force shutting down to see if it would work but it didn't.

I really need your help and I dont want to try and do things on my own having to possibly risk losing my files. I hope there are people here who has resolved this issue before.
 
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