Computer won't recognize Windows XP CD on reinstall

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iyashii

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Jan 26, 2005
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I have a really frustrating problem. My girlfriend turned her computer off and left town for a few days. When she got back, she found out that she was having problems with windows. Whenever she got to the point where Windows was beginning to load, her computer simply restarted. She tried safe mode. That didn't work either. Being out of town myself, I had no way of fixing it for her. So I suggested to her that she set her BIOS to boot from CD, pop in her Windows XP CD and try to repair the issue from the disc. She wasn't very comfortable with using the recovery console, so i suggested she do a repair reinstall. All was going well, until we realized she didn't have the cd key the installation asked for

This is where the problems began. After trying a couple different cd keys (apparently her parents had the cd keys for her software and everything but they didn't know the correct one) we discovered that after a while, the computer stopped recognizing the Windows XP CD. We began to get an error saying that the config file was corrupted. Whenever it asked for her CD, she'd put it in, but the computer simply would not recognize it. I had her try a BartPE cd to determine whether or not it was the cd drive. The cd worked just fine. But no matter what the computer would not continue the installation anymore from her CD.

So I said fine. Let's make some setup boot disks. We did that, loaded the floppies into her computer. Everything was going just fine until it asked for her CD, and the computer again refused to recognize it.

So I'm at a loss. We can't go any further unless the computer can recognize the CD. We can't get into Windows itself because of the config corruption error. I use Windows 2000 myself, and know next to nothing about XP. I don't know why it kept restarting in the first place, and this whole situation has just been very stressful for both her and us. Does anyone have any idea as to why the computer is doing this and what I can do to fix it? She's running Windows XP Professional. Thanks.
 
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