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computer wont shut down and explorer.exe and system restore not working

Discussion in 'Windows XP' started by tinycities, Dec 8, 2009.

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  1. tinycities

    tinycities Thread Starter

    Joined:
    Dec 8, 2009
    Messages:
    1
    Hello Everyone.

    My computer is running xp home edition and last week all my explorer.exe stopped working. I know this is quite a common problem but i have not been able to find an answer that works.
    I can not run MSCONFIG and system restore.
    I would prefer not to reformat or reistal windows

    Thank you
     
  2. Saga Lout

    Saga Lout

    Joined:
    Sep 15, 2004
    Messages:
    3,791
    You have malware infections and to find out which ones and how many, download HijackThis from http://www.trendmicro.com. Follow the instructions to install and then click on Scan and Save Log. The log will be in Notepad from which you can copy and paste back here for more advice.
     
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