Computer wont Start

[MoniqueG21]

I have a toshiba windows 10 I think. It turns on but goes to windows error recovery. it tried to start up form there but ends up back on the windows error recovery. It says to insert a installation recovery disc. The disc port is messed up. I also believe the usb ports dont work. Is there anyway i can use a secondary computer to fix this?

 

[dmccoy]

Do you need the data or programs on the computer? You can try to Reset Windows 10 from the Recovery menu and keep your files. This will keep all your files but remove any third party programs. If this is not an option let me know and we can look at other possible options.

 

[MoniqueG21]

Do you need the data or programs on the computer? You can try to Reset Windows 10 from the Recovery menu and keep your files. This will keep all your files but remove any third party programs. If this is not an option let me know and we can look at other possible options.

no i even tried to get it to bring up the command prompt and it wouldn't work i could take a picture of the screen it is stuck on,

 

[MoniqueG21]

Here is the best picture

 

[dmccoy]

Okay that looks like Windows 7 so there is no option to reset. If I understand correctly, you have tried all the safe mode and other recovery options to try and boot and nothing works? Are you able to access the bios and see if the hard drive is still recognized? What is the make and model of your system? Why do you think the USB ports will not work?

 

[MoniqueG21]

i got to bios it does recognize the hard drive.
CPU type: Intel (R) Core (TM) i5 CPU
M 430 @ 2.27GHz
HDD1/SDD1: Hitachi HTS545050B9A300 (S2)

 

[dmccoy]

Okay please answer my other questions. Did you also try Last know good configuration?

 

[MoniqueG21]

Okay please answer my other questions. Did you also try Last know good configuration?

Yes i have it takes me back to the same screen.

 

[dmccoy]

Why do you think the USB ports will not work? I think this is going to be your best option to try and repair. Do you have anything you need on the computer that is not backed up?