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Computer won't work after fall! (Moved from Windows 7 forum)

Discussion in 'Hardware' started by SlinkyMink, Jan 12, 2018.

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  1. SlinkyMink

    SlinkyMink Thread Starter

    Joined:
    Jan 12, 2018
    Messages:
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    My Intel Inside Core i5 HP laptop dropped by accident earlier today, about 2-3 feet from a tabletop. It went out immediately and I tried turning it back on. It shows these screens in order:
    HP logo (press the ESC key for startup menu)
    Press F3 to boot into recovery mode
    Windows is loading files.. (Loading bar)
    Microsoft Corporation (Loading bar)
    Then a blank lit black screen for at least 3 minutes.
    Then a blue design background with the small hummingbird/flower detail. My cursor is larger than usual, and still a generally blank screen with nothing to click on. This continues for a while. I am currently waiting for something to change.

    After it dropped, I noticed the battery was hanging out of the back and it was trickier than usual to snap it back in. I noticed when I unplug the laptop, it shuts off immediately and abruptly whether the battery was in or not.


    I need to get it working again ASAP, and I am new to this website, so I would appreciate quick, detailed help. Thanks!
     
  2. Coco767

    Coco767

    Joined:
    Jul 31, 2015
    Messages:
    431
    You might want to take it to a truste computer repair shop to see if they can fix it. Or several, if you absolutely have to.
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    13,962
    First Name:
    Liz
    Obviously a laptop will shut down without a battery when it is unplugged.

    If it shuts down immediately after it is unplugged with a battery in, that indicates a problem with a) the battery b) the connector between the battery and the laptop.

    The fact that you dropped it and the battery was hanging out of the laptop, I suspect you damaged the connector between the laptop and the battery.
     
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