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configuration information in the registry

Discussion in 'Windows XP' started by incognito2384, Sep 21, 2008.

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  1. incognito2384

    incognito2384 Thread Starter

    Sep 21, 2008
    My operating system is windows xp. I have been using an external dvd player for at least 8 or 9 months. A few days ago, I attempted to burn a dvd, but it would not indicate a source drive to me nor would it highlight copy. I felt that something was wrong with it and decided that I would burn some music instead. Windows media player also would not rip the cd. A window popped up indicating that it did not recognize that the computer has a drive for ripping and burning cds.

    This prompts me to go back to my external dvd player. I uninstall it, and attempt to reinstall it. I get a code 19-configuration information in the registry is incomplete or damaged. I searched online and went to fixbyweb. I explain the situation. They sent me a supposed fix, but things are the same. I was told by fixbyweb, to go to system restore and restore the computer to a time before I uninstalled the DVD burner. But for each restore point that I went to, there were no changes to my computer. I went to all restore points that were available :confused: And the fix still did not work:mad:, so I am out $39.99.

    So if there is a remedy, would you PLEASE, PLEASE help me fix this situation? I have spent money twice in 2 days time trying to fix this, and I'll be a pauper and still will have the same problem. And I will have to write down what you tell me, cause I don't have any ink for the printer, cause thats too expensive too. Thanks in advance.
  2. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    Try deleting the registry keys that are mentioned in this article: http://support.microsoft.com/kb/270008

    Note that after you do this you may have to reinstall your CD\DVD burning software.
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